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"This hotel is a backpackers in the shape of a resort. We knew this going into it and it served us exactly what we expected once we were in the correct room. We were given a standard room in error the first night and once we bought it to the hotel’s attention the following morning we were quickly moved and offered a free breakfast for the error which we appreciated. The breakfast was pretty good, I can understand why they get decent reviews for food. The deluxe room was much better and somewhere I was comfortable -ish enough sleeping (with knowing what I had chosen to book expecting a backpackers). The standard room wasn’t good - we both got bitten by bed bugs on the queen bed, the shower was unusable, the floor was dirty and hairs (not ours) were found on towels, bedsides etc the tv didn’t connect, the room was under an exterior sensor light that would turn on constantly throughout the night with see through curtains (for light). We had a room facing the road which was very noisy - not just due to traffic noise but music blaring from their cars and horns going at anytime of night. The pool had water in it and we saw a few people enjoying it. It’s extremely close to the airport, taxi’s (along with most things here) are very expensive though. 5 mins or 15 mins = $20 USD. "

"Room was great, Clean and an awesome ocean view. The staff was top notch and very attentive. "

"Love everything about this property. On arrival staff treated up nice, we arrived early and could not check in before 11am, so they gave us a beach pass, hung out unit the rest on my group came then we checked in. To the security guard that works the morning shift, you said your name but mi caan memba, but thanks for making mi and mi auntie laugh and good vybes. To Loretta yuh ah good entertainer, we really fuljoy wi self.. Will definitely be visiting again ☺️"

"The property was nice, all be it the other half of the hotel was closed because a recent hurricane. Only 3 restaurants were available and all needed "

"When I arrived the system was down therefore the room keys did not work and the staff had to let the visitors in and out of the rooms. I was given a room that was dirty. My phone broke the same day of arrival and I was unable to make reservations for the restaurants on the resort in which was very upsetting because I wanted to do something special for My Son’s Birthday! The staff would not make an exception! MOST of the female staff workers inside of the restaurants were very rude and made me uncomfortable to even want to ask for anything. I thought my reservation included the Beach view and a tub. I could hardly see the beach from my side and was given a shower only with 2 small children. The food selection was not that great. Overall, I would give this stay a 4/10!"

"Perfect everything just perfect did not want to leave staffs are so nice ❤️❤️❤️❤️❤️"

"Regarding the room cleaning it's too slow, that should take a few hours and the cleaning staff should be more professional. I ask for napkin/"

"Break was good "

"I went there 2 time and I guess since Hurricane they had everything changed not for the good ..the food was not all that and the room was not all that ..my room the tv was not working we called no answer then .my friend didnt get her room until 6pm ..I order a 2 bed and got one bed they give one room then when we went to room someone was already there fro. A 5 start hotel to me it went down 2 starr ..never again"