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"The staff was pleasant and helpful. This property is located in what can only be described as an isolated area. When you walk from the hotel towards the downtown, there are very few people on the street, and the ones that are there are homeless, or drugged out/mentally ill people, so it seems unsafe. Separately, in terms of the room, I stayed in a double. The bed was comfortable and the pillows and linens were fine. It was nice to have a small refrigerator in the room as well; these were appreciated amenities. The bathroom however was sub-par. The soap dish was chipped, which should have been replaced. The bathtub lining was also chipped up, and the shampoo dispenser was leaking shampoo into the bathtub everyday, so creating a slippery hazard when you turned on the shower. There was no floor mat provided. The walls of the room were badly scuffed up. Instead of carpeting, the hotel has installed fake "wood" and the floors felt gritty to walk on when I was barefoot. The window shade was ripped. These are small things, but they add up to create a poor impression. Even in the elevator, no one was wiping it down it was covered with fingerprints and smears, which gives the impression that it's dirty. Finally, I would definitely avoid "The Gavel" which is the onsite restaurant/bar. The food was truly terrible, although the staff goes out of their way to be extremely helpful to guests and super polite. I would not recommend this property."

"This hotel is in a great location but the Hotel itself was dirty, no room service, the gym had a terrible smell, the pool was never clean and the bad part of it all I came back home feeling sick because the smell of the hotel was terrible. My recommendation if you don’t care stay but if you are not willing to sacrifice your vacation comfort DONT stay at this Hotel"

"Great"

"This property needs serious updating from the rooms to dining experience . The major benefit to this hotel is the location . We were very disappointed in the dining and lack of quality options for a hotel this size . You could tell there was a staffing shortage with the long wait to get our bill . The food option was minimal and the quality of what was ordered was to be desired . The rooms although spacious was outdated. Our rooms had mold on the shower curtains, cracks in the bathroom walls and the bedding had red and brown stains on the sides . Overall , it was a fair stay. "

"I would give it five stars but they need to do some room upgrades. This probably the worst looking double tree i stay at "

"The poolside was nice with an awesome view, the food and the evening dinner was also amazing. Top service for the price"

"Can't regulate the heating A/C system. The room was too cold upon arrival. The front desk called maintenance to adjust the room temperature. After maintenance came, the room was still too cold. Called maintenance again. After maintenance came a second time, the room was still too cold. I turned off the A/C system in order to have the room at a comfortable temperature. This was the only complaint I have. Everything else was five stars."

"The main reason I selected the Holiday Inn Express was because it had a Beach view room available. I selected it, I paid for it upfront, at check-in I again requested the beach view I had paid for only to be given a room with an large open field with just a partial view of the beach. I again approached the hotel front desk and requested a room with a beach view and was only offered a room with less of a beach view than the one I had already been given. No thanks to the Holiday Inn Express Galveston Beach for ruining my wife and I 9th Anniversary weekend. "

"The staff is very nice! Very helpful! "