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The hotel is in a great building and my room was really nice. After my first night, I left at 6:30am and returned around 10:30pm to find that my room had never been visited by housekeeping. My bed wasn't made and the bathroom towels were still on the floor etc.
It's really disappointing to spend so much money for a nice hotel and not get basic services like this.
I called the front desk immediately upon returning and they said they would let housekeeping know the following day. I was actually surprised that they didn't apologize or offer me anything like a breakfast, or some other concession for this inconvenience.
That's not the type of service that wins customer loyalty. Simply offering to send up a bottle of wine, have a complimentary breakfast (or dinner), would be what is expected. But when nothing other than telling me that housekeeping will be notified is just a good reason not to return to a Loews hotel in the future.
Traveller from Los Angeles
The Loews Philadelphia Hotel enjoys a prime location in downtown Philadelphia, 1 block from City Hall and Reading Terminal …More
Not bad for a 4 star but I've stayed in 3 stars that were better. The lady who clean my room the first night forgot to give me a face towel so I had to use a hand towel for 2 days to wash my face. I sent my family member downstairs to get me a face towel and all they gave him was more hand towels and the one you use on the floor when you get out of the shower. Pretty aggravating is you ask me. Rooms were a little tight in sizes but ok for the price.
Traveller from Massachusetts
Club Quarters is a full service, club-like hotel in a prime location opposite Liberty Place – Philadelphia’s epicenter of …More
Our children are 2, 6 and 7 years old. Each one had a bunch of fun.
On the surface, the idea of staying here seems very expensive but when you consider what is included, it ends up being fairly close to what you'd pay to stay at a decent hotel plus the cost of a water park. So the convenience of everything being centralized is awesome. Just as an example, think of your average room rate at another hotel then add that to almost $100 for park pass admission, just for two adults. That alone came close to being even for us cost-wise and hadn't even taken into account the cost of the three children, so it was a no brainer. The hotel is "whoa" inspiring for the kids from the moment you walk in, everything is well kept and there are a lot of hidden gems that you don't see or realize are available immediately. Kids "spa", bowling alley, movie theater, arcade, shops - We initially had no idea all this was there because this was a last minute idea for us, without much research. The breakfast buffet & food was reasonably priced but the fun "extras" add up quick if you want to do the magic adventures and such. All-in-all a great place and experience, the sticker-shock wears off when you realize the value of what your stay gets you.
Traveller from Delaware
Set in the center of Scotrun, this family-friendly resort is 1.2 mi (1.9 km) from The Crossings Premium Outlets, and within 6 …More
Check-in was great. Check-in Lady was great and very helpful.
The waterpark was not open on the day we went which was a disappointment.
The check-out lady was very rude & sarcastic, this is a customer service position, she should be more welcoming & have better .... Or should I say have people skills. If she doesn't like her job she should find another job she enjoys.
No wifi in the guest rooms.
Traveller from Newington, CT
Located near the slopes, this Lake Harmony resort is within 9 mi (15 km) of Jack Frost Big Boulder and Hickory Run State Park …More
We usually travel to the Caribbean but had to stay closer to home this year.
This turned out to be the exact place we should have been at this time.
The staff staff and the food were amazing. The gift shop was even affordable. Great picture packages available for keepsakes.
Traveller from Harrisburg, PA
Located in Marshalls Creek, this spa resort is within 6 mi (10 km) of Terra Greens Golf Club, Shawnee Gallery, and Great Bear …More