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"The staff is excellent....the room is very clean but the towels was old and broken..."

"Top 3 best hotels I’ve stayed at."

"The bathroom had a noticeable odor, suggesting it hadn't been cleaned before our arrival. We also lacked clear instructions on parking locations or information about parking fees. While the staff wasn't particularly helpful with parking, the breakfast was excellent."

"Close to Eaton centre and many restaurants"

"We like how convenient it is for concerts"

"I stayed here a few years ago and had good memories of it being clean and quiet. I don’t know what has happened since then because it is neither now. It was really loud, paper thin walls, and not kept up over the years. Also, I was offered late check out for free, but they still deactivated my room key at 11. Not a big deal but inconvenient as I had to bring my bags up and down several times to get my key reactivated and go back. Lastly, the offsite parking is a few blocks away. It would have been nice to know this when I booked as I would not have booked. It’s an unnecessary struggle and does not feel very safe as a woman a travelling alone, as it is in a deserted area behind some restaurants and a field."

"Staff were friendly, parking elevator was out of service and it caused a lot of issues for unloading and loading again at the end. Breakfast area was always full and did not have enough space for us. "

"Room was clean, but I late check out and earlly check off. "

"Beautiful hotel. Great views of the falls from the room."