Search Inns in Crest Hill

"Had a great time! The rooms were clean, the staff was excellent, and the free breakfast was the cherry on top! Will be coming back here!"

"The hotel is absolutely beautiful and I plan to stay again when I am in Chicago "

"Very clean and comfortable room. Amazing water pressure in shower. Only complaint is the parking situation - lugging a suitcase over cobblestone across the street and down the block was not fun at night. "

"Room was clean, steam shower was great as well!"

"I booked this room through Expedia, Fairfield inn and suites Naperville IL. I have always trusted Marriott and have stayed at Marriott properties every year for most of my life. I know this Fairfield is not considered one of Marriott’s high-end properties, however, this last stay was far below what I expected from any Marriott property. The hallway walls as you enter the 2nd floor are all ripped up, couch in the lobby has been painted/patched, my room had several wall patches but not painted over to match, dented and dirty lamp shade, old coffee cup left in the shower, and the absolute worst lighting for vanity & shower area and terrible pillows. I had to go to my car to do my makeup before heading to work because it is so dark in the bathroom area even with every light on. The morning breakfast was subpar, waffle maker and hard-boiled eggs looked okay, but I didn’t try them. The rest was stale bread and inedible meat. Overall, I would expect this quality from a motel 6 but never from Marriott property. I've stayed at the Embassy Suites and Hampton both next door to this Marriott, and both were very nice. I would never recommend this place or stay here again. I am extremely disappointed that this would meet Marriott's standards and it will make me rethink any future Marriott stays. I will say that the staff I encountered were nice."

"Our room was very comfortable and had a section portioned off for a living room like area. The staff was very helpful and the breakfast was great. Plenty of fresh fruit, a yogurt bar, and oatmeal bar, as well as eggs and sausage links. They also had a decent gym. It had a dumbbell collection with a bench, a couple of bikes, an elliptical, and a treadmill."

"We had a good experience with our first reservation, but it was unexpected and we needed two beds. We are couple with a 12-year-old. We left a great review and then extended for another day with two beds, but then we were very disappointed in the attitude of the staff. When we attempted to switch rooms at 11, they told us that we’d have to check out and wait four hours in the lobby or come back at 3, which it was very cold we didn’t have a car we were visiting from California and didn’t have anywhere else to go. They said they had to clean rooms, but made some excuse about it being a Pest Control day so we’d have to wait until regular checkout time. So we ended up staying in our One bed which was super inconvenient and awkward, but not only that, they didn’t wanna give us towels or extra pillows for one of us to sleep on the floor. A 12 year-old and stepfather do not want to sleep in the same bed that was just so inconsiderate of them. We explained that to them and we know they could’ve moved us when we needed it. We just thought there was a better more hospitable way of them handling things."

"It was a great place to stay "

"After reserving a room here for a conference, I had read some recent reviews that were critical of this place, so I honestly didn't know what to expect. But those reviews were NOT my experience. I had a pleasant experience here. My room was very spacious and clean. The staff was very nice and accommodating. The lobby is HUGE and very beautiful. I did have one negative with some miscommunication with the pool being unlocked and it actually NOT being unlocked, even after telling the front desk twice that it wasn't unlocked, but they finally got it resolved. And wasn't a fan of surrounding area. There seemed to be a lot of construction going on, and to get to places to eat was kind of a drive. BUT overall I really had a nice time here. I would definitely would stay here again and definitely recommended this hotel. Thomas Hawthorne II"