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"Alamo kiosk in the hotel allowed us to have time to hit the pool and drinks/ food ect. Didn't have to cut into our time returning the vehicle. Shuttle to the hotel was great. Very happy. Neal from Alberta"

"There were some issues with the airport shuttle where we were pushed into ordering a private shuttle when our flight was delayed. There were some stains on the hotel sheets and the service at the restaurants was quite slow. The property itself is beautiful and in a pretty good location. "

"Butler was useless, didn’t even see him food was very hit and miss"

"Fantastic place, wonderful staff."

"Deluxe junior suite was beautiful! Adults really should stick with Westin Club pool. Best food was at Faisinella. Bamboo Asian was really bad. Caracola has most diverse menu and pretty good. Bathrooms in restaurant area were shameful. Sunset at beach incredible, but local vendors can be annoying. Overall still a great resort!"

"Stayed here during a trip through Costa Rica and this place genuinely delivered. The location right on Tamarindo beach is hard to beat. You walk out and you’re basically already in the water. Rooms were clean, comfortable, and the AC actually worked well (always appreciate that more than the average person lol). The pool area was a solid spot to post up during the day, and the beach access made it easy to go back and forth without any hassle. Staff were friendly and helpful without being overbearing. They pointed me toward good spots in town and weren’t just trying to upsell everything. Tamarindo itself has a great vibe and the resort is right in the middle of everything, so getting to restaurants, bars, and surf spots was easy. If you’re doing a Costa Rica trip and want somewhere with a real beach feel that’s not overly touristy or stuffy, this is the move. Would definitely come back. 10/10 for the experience overall."

"Enjoyed using the shuttle to the beach club and town for dinner "

"Overall good experience ,the sit down dinners were disappointing . The facility remodeled and updated . Pool was great . "

"Hotel Los Lagos is the best hot springs resort at Arenal. The price is reasonable, the hot springs are great, the slide is fun, the breakfast is fantastic, the staff is helpful and friendly. I cannot say a bad thing about this resort, everything was great. This was my 2nd visit this year, and, I have visited this resort, maybe 8 or 10 times over the years."