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Kakao Coba Hotel Experience

2.5 star property
Travelers find a peaceful lakeside retreat at Kakao Coba Hotel Experience, where they can sip drinks at the bar while enjoying views of the water

Choose dates to view prices

The Kakao Coba Hotel Experience sits alongside a lake, offering a quiet getaway with practical perks like free daily manager's receptions and an outdoor pool. Guests connect with WiFi in their rooms, dine at the on-site restaurant, and browse the property's designer stores.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: from approximately MXN 300 for adults and from MXN 200 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts

Frequently asked questions

Does Kakao Coba Hotel Experience have a pool?

Yes, this property has an outdoor pool.

Is Kakao Coba Hotel Experience pet-friendly?

No, pets are not allowed at this property.

How much is parking at Kakao Coba Hotel Experience?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Kakao Coba Hotel Experience?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Kakao Coba Hotel Experience?

Checkout is at noon.

Where is Kakao Coba Hotel Experience located?

Situated on a lake, this hotel is within 2 miles (3 km) of Templo Monte Carmelo, Coba Archaeological Site and Grupo Cobá. Juego de Pelota and Xaibé are also within 3 miles (5 km).

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Reviews

Reviews

7.4

Good

7.2

Cleanliness

7.0

Amenities

8.6

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 8 out of 15 reviews
Rating 8 - Good. 1 out of 15 reviews
Rating 6 - Okay. 2 out of 15 reviews
Rating 4 - Poor. 1 out of 15 reviews
Rating 2 - Terrible. 3 out of 15 reviews

Reviews

Verified

2/10 Terrible

Alicia

Disliked: Cleanliness, amenities
We spent one night and were told the owners were coming and literally kicked us out.
Stayed 9 nights in Dec 2025
Verified

10/10 Excellent

Kyanna

Liked: Cleanliness, staff & service, property conditions & facilities
the owners of this property will make you feel at home.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Paget

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it's in the jungle and has a private cenote. Antonio and his wife are wonderful hosts.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique sleeping accommodations on beautiful property with traditional Mayan structures, a private swimmable cenote, Melapona apiary (free honey upon checkout), and knowledgable hosts. This tranquil property is within 10 minutes of Coba ruins archeological site.
Stayed 1 night in Jan 2024
Verified

8/10 Good

Philippa

Disliked: Amenities
The cenote was full of leaves and we didnt want to use it - looked murky. The pods are fun but keep expectations realistic. We were provided no blanket and the air conditioner got cold but shutting it off it got very steamy. Woken up by two roosters at 4am and every hour afterwards. We did not get the famous hot chocolate and there was no coffee in the am. We would do this again but get a blanket.
Stayed 1 night in May 2025
Verified

10/10 Excellent

maria de los angeles vargas

Liked: Cleanliness, amenities, property conditions & facilities
Hermosa experiencia en contacto con la naturaleza, muy buena habitación, inmejorable atención de don Antonio y aury
Stayed 1 night in Jun 2025
Verified

6/10 Okay

Faustino

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service

Me urge facturar este consumo

Muy bien un lugar muy tranquilo pero me negaron la factura, me dicen que no es posible y necesito facturar, me urge
Stayed 1 night in Mar 2025
Verified

2/10 Terrible

MARIA

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Llegué pero no me hospedé porque la habitación estaba muy húmeda, hongos en cortinas y muros, el colchón y sábanas húmedas. El Lugar deja mucho qué desear, no responden mensajes. Pedí factura y no he tenido respuesta.Falta de mantenimiento en general a todas las áreas. Los dueños lo tienen abandonado y las personas que te reciben son muy amables pero es fácil ver que no les dan apoyo para mantener el espacio en buenas condiciones. El cenote es construido, no es natural y no hay nada de experiencia de cacao. Está en el entronque con la carretera, sólo accesible en coche. El wifi es debil. Falta infraestructura. No es apto para quien no tiene cómo moverse en el area.
Stayed 1 night in Feb 2025
Verified

4/10 Poor

Josep

Disliked: Cleanliness
.
Stayed 1 night in Oct 2024
Verified

2/10 Terrible

Théo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un cauchemar

Fuyez cet endroit! La chambre est minuscule et pas pratique du tout, aucune place pour mettre ses affaires, aucune commodité. L'odeur de moisissure est insupportable, le bruit de la ventilation, des chiens et de la route empêchent de dormir correctement. Il y a une seule douche pour tout le monde, et rien n'est pratique. Le pire, le gérant est parti en soirée et nous a fermé a clef dans l'anceinte de l'hotel avec un chien extrêmement menacant
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sin duda merece la pena quedarse en este remanso de paz en absoluta conexión con la naturaleza y con ¡Cenote propio!. Sus habitaciones cilindro, son únicas y lo mejor... Antonio y Auri son adorables, hicieron que me sintiera como en casa. Es un sotio más que recomendable.
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Charandass

Stayed 1 night in Mar 2025
Verified

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Verified

6/10 Okay

Jahzeel

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023