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"I feel that this resort had lost its charm. I had high expectations that were very quickly diminished. I expected the pools to be nicer and more kid friendly. It felt like a budget hotel which didn't match the price."

"Reception staff should be helpful when my visa didn't work with tap. Rather than laughing at my situation after a stressful trip and tell me there is no other choice than calling ur bank to activate the tap. I repeated that my tap doesn't work and insert the card works but the staff keeping denying saying it won't work. Finally after repeated call: "Can I at least try to insert it?" was able to do it and it worked. I'm a bit disapointed with the staff service. I was in a 3 stars hotel in SFO and they were so welcoming. I guess staff being snob thinking they are highly rated forgot the down to earth basic service quality."

"Truly an amazing hotel, this is our second time staying here for an event in San Jose and this time we had a group of 8 rooms and everyone loved the hotel. Breakfast is yummy, the rooftop is perfect. He had a bbq on one dude and there was a wedding party taking pictures on the other. It was really nice. Rooms are nice and clean"

"We stayed here for 2 days and i noticed a few reviews that had me questioning my decision in booking it. But it was better than i expected. Small issues were the ice machines not working and the one in the lobby was empty. The elevators were so slow we have to take the stairs that lead outside behind the hotel. The positive were the rooms were clean, they gave us water bottles when we checked in and the breakfast was SO GOOD. So many options for their continental breakfast that was restaurant tasting. The staff were really friendly especially when we checked in. Location was amazing we had a show at SJ improv and holo holo. Both were very short walks. We would stay here again for sure. "

"The hotel room is super clean and spacious. The staffs are friendly and helpful. It is very convenient; near San Jose Airport. It provides free bus shuttle, great driver. I will book the same hotel if I need to travel to San Jose. Thank you."

"Our waiter this morning was amazing, Location was across the street from where we needed to be. Those are my positives. Lost power early this am which caused this crazy beeping sound waking us up. Front desk didn’t seem to care one bit. And now what I will always mark a hotel down on NO Freaking HOT water in shower. After a freezing concert outside all I wanted was to take a hot bath(I know I’m strange I use bathtubs in hotels) no hot water like barely luke warm. Tried again this am to shower and same thing. So took a cold shower. No one else in our room shower before our long drive home. Very disappointed for 300 dollars a night you would think you would get Hot water"

"Fresh eggs omelette would have been nice but the rest was good "

"Loved it"

"I really enjoyed my stay and will definitely stay again! Clean, well appointed, great staff!"