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"Some staff was pleasant but overall many of them were rude and made us feel like we were bothering them. We paid a significant amount to upgrade our room for it to be dirty and outdated. The food was okay. Overall I do not plan on booking this resort again in the future. "

"The food is average. The rooms are average. It did seem like it wasn’t cool enough but it wasn’t a big issue. Not enough connections bring an extension cord. The area is nice with a lot palm trees. The staff were friendly. The pool is def a party vibe. The theme parties are fun. We had a great experience. Satisfied for the price, would book again. "

"Great staff and really clean room"

"Clean room, friendly staff, and the food exceeded expectations for a resort. "

"Well kept property, lots of activities to enjoy, lots of restaurants, friendly staff Food was mediocre"

"Reservé en Serenade Resort and Spa por error, ya que mi esposa y yo íbamos a otro país, y tuvimos que hacer un cambio de un día para otro. Desde la recepción, la comida en los distintos restaurantes, el SPA, las piscinas, playa, habitaciones, hasta el todo el personal… todo fue una experiencia extraordinaria. Altamente recomendable para familias, parejas o si piensas viajar solo. De seguro repetiremos esta hermosa experiencia."

"Notable staff: Maarten and Chris. Food was good. Accommodations seemed dated/worn out. Service for the rest was meh. Guests can make the experience less classy. "

"Yes"

"Very dim lighting, and dark design. Low energy. Room has no privacy for family. Glass shower and glass toilet room, open concept at the room entrance. AC was too strong and no fan option to keep a breeze. Drawer was broken, and closet creeked with poor hangers. Food quality is sub par at all the restaurants and buffet such as no seasoning (simple as salt & pepper) food was never hot. Found them giving minors alcohol drinks, multiple occasions. Resort should offer more fans to circulate the air for a breeze in waiting areas, and walking paths. Hospitality was top notch and we enjoyed the service. Really pushy individual sales for excursions that should be limited to one location for people to visit if interested and not be hounded on the beach, lowering the quality of the beach experience."