Search Luxury Hotels in Cardiff City Centre

"The walls are peeling and you can see lots of damp. There were 2 holes in the bath so couldn’t have a bath, the shower was broken, they rung the room at 10.10pm to ask if they could come and have a look at the shower, we were in bed after a long day so we said no it is late. I wouldn’t stay here again, gone down hill in recent years "

"The room was clean but small the bath was small the shower was the kind that is from above only no extendable movable option and the water did not heat up that good "

"The staff are lovely and welcoming! The hotel is convenient as its location is perfect, a short walk to the centre but also a short walk to the train station. Room is very small so would only stay a short period of time. "

"Fantastic hotel in perfect location Super helpful staff "

"The executive suite we had was spacious and comfortable, especially the bed. The hotel staff are very welcoming and accommodating. My wife enjoyed the spa facilities. The hotel is located within close walking distance to the Queen Street train station and close to the St Davids centre where there are plenty of nice restaurants and shops."

"lovely hotel, great spa facilities & lovely meal. staff all fab . nly issue was the security bold on the room jammed into place when we were int he spa so we couldnt get back into our room and they had to call maintenance. the lady on reception said it happens often. we were in a hurry so it was not great and we began to panic about the time. these should be removed and replaced with ones that cant lock when you leave the room. very scary if you left a young child in there and popped out for 1 minute or had a train to catch etc. aoart from that it was brtilliant - thank you "

"I didn’t get her name but the receptionist wait tattoos and dark hair was so helpful friendly and welcoming, I would stay here again just from that welcome! "

"Wont be going back. I booked the night as a getaway for me & my partner.. Duran our stay: we were greeted warminly by the receptionist, front of house looked cleaned and well maintained. After checking in we relaxed in the pool which did bring a calming experience (cant fault the pool). Our room was clean and ready for us to use, after our time in the pool we went back to our room to shower and get ready to go out to dinner and watch a show. Heres where things started to go wrong. The shower was completly blocked we didnt realise this untill water flooded the bathroom i go to reception to report and asked for fresh towels and for someone to sort the shower. Within 10 mins we had new towels and the maintanance guy come to basically plung the drain & pour nr muscle done the shower to be told give it 15 minutes to unblock. After waiting we showeed to again the water not draining and the bathroom flooding. We also had an issue with the sink the metal block was completly seized and we didnt realise till after brushing our teeth. The hole palama cost us an extra hour to get ready which we missed our evening show before food not leaving much entertainment to enjoy. I got my money back for the pool (which they dont tell you its extra btw) as compensation but its not good enough considering the price of the stay and our evening away basically runied with nothing we could do because we missed everything due to the delays. Wont be going back."

"Basic, but adequate. Our room had a king size bed, but with a double mattress on, so the base over-hang on one side. The ceiling was dusty with cobwebs hanging off the polysterene tiles. Could hear the tv clearly from adjacent room(s). Location wise, was great, nice and central. Was fine for a night, but needs updating in general. The hotel offered a discount for overnight parking at one of the NCP car parks - except we'd already parked and checked in before being given this information on the check-in slip so we didn't move the car. "