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Best Western Premier Heronston Hotel & Spa

4.0 star property
Travelers find rejuvenation through body treatments and sauna sessions at this welcoming hotel where staff members make every guest feel at home

Choose dates to view prices

Located in the city center, Best Western Premier Heronston Hotel & Spa offers an eco-friendly retreat. Enjoy body treatments or hot stone massages at the spa, relax with free WiFi, and savor a drink from the bar. The helpful staff consistently earns high praise from visitors.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Gym
The current price is ₹10,565
₹12,677 total
includes taxes & fees
31 May - 1 Jun

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About this property

Best Western Premier Heronston Hotel & Spa

  • Upscale hotel in the city centre
  • At Best Western Premier Heronston Hotel & Spa, you can look forward to a terrace, a garden and dry cleaning/laundry services. Treat yourself to spa services, such as a hot stone massage, a body scrub or a manicure/pedicure. The on-site restaurant, Crane, offers breakfast and dinner. Free in-room WiFi is available to all guests, along with a bar and a gym.
  • You'll also find perks such as:
    • Free self-parking
    • Full breakfast (surcharge), an electric car charging station and smoke-free property
    • A porter/bellboy, free newspapers and wedding services
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All 75 rooms feature comforts such as 24-hour room service and laptop-friendly workspaces, as well as thoughtful touches such as free WiFi.
  • More amenities include:
    • Bathrooms with shower/bath combinations and free toiletries
    • LCD TVs with cable channels
    • Wardrobes/cupboards, coffee/tea makers and heating

Awards and affiliations

  • Eco-certified property
  • This property participates in REST – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3 AM

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 10:30 AM

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

The property hosts various banquet events throughout the year. Guests may be able to hear event related noise at any time.

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Sunday:
  • Full-service spa
The following facilities are closed on Sunday:
  • Restaurant

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 10.00 per pet, per night

Service animals are welcome, and are exempt from fees

Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: from approximately GBP 18.95 per person
  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property provides access to the Leisure Club and Spa for guests under 17 years old from 7 to 9 AM and from 5 to 7 PM. The Leisure Club must be booked in advanced through reception.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 17 years old are not allowed in the fitness facility, and guests under 17 years old are only allowed in the fitness facility with adult supervision

National rating

This property has received its official star rating from Visit Wales.

Frequently asked questions

Is Best Western Premier Heronston Hotel & Spa pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 10.00 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Best Western Premier Heronston Hotel & Spa?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at Best Western Premier Heronston Hotel & Spa on 31 May 2026 start from ₹10,565, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Best Western Premier Heronston Hotel & Spa?

Self-parking is free at this property.

What time is check-in at Best Western Premier Heronston Hotel & Spa?

Check-in start time: 3:00 PM; check-in end time: 3 AM. Late check-in is available during limited hours.

What time is check-out at Best Western Premier Heronston Hotel & Spa?

Checkout is at 10:30 AM.

Where is Best Western Premier Heronston Hotel & Spa located?

Located in the heart of Bridgend, this hotel is 0.9 mi (1.5 km) from Ewenny Priory Church and within 3 miles (5 km) of Church of St Aengus and Ogmore Castle. Southerndown Golf Club and Candleston Castle are also within 3 miles (5 km). Bridgend Station is 20 minutes by foot.

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Reviews

Reviews

8.2

Very good

9.2

Cleanliness

8.2

Amenities

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 66 out of 139 reviews
Rating 8 - Good. 35 out of 139 reviews
Rating 6 - Okay. 19 out of 139 reviews
Rating 4 - Poor. 12 out of 139 reviews
Rating 2 - Terrible. 7 out of 139 reviews

Reviews

Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities
Clean well maintained rooms, friendly helpful staff always. Have stayed here many times always consistently good and nice restaurant with great food choices.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in service available by email, staff are very friendly. I had a good room that looks fresh and upto date and the bed was really comfortable, i normally find beds a problem but this was a good one. I have stayed here before when on business and would highly recommend.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely hotel with friendly and helpful staff. There were good breakfast options and plenty of parking. I would stay here again.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

ALFRED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice and clean with friendly staff’s
Stayed 1 night in Dec 2024
Verified

6/10 Okay

Sarah

Liked: Staff & service, amenities, property conditions & facilities
Room was fine and the breakfast was good. The pool was closed
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 Night business trip

Great well price food, friendly staff & excellent facilities
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2 night business trip

All as one would expect friendly staff, warm welcome with comfortable rooms
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 night business trip

Helpful friendly staff, great service and good food in the restaurant.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Multi night stay business trip

Welcoming and friendly staff Good restaurant menu
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2 night Business trip

Great friendly staff, Good value for momey restaurant and with greatly improved service
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything we needed… pool is nice and the place may look shabby on the outside but is really together on the inside! Friendly staff!
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solo business trip

Welcoming friendly staff, comfortable and clean room Good food with prompt service
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Eve and Christmas night stay. Friendly staff, brilliant rooms and great breakfast. A++++
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peace and relaxation

Excellent stay. Friendly staff. The sauna, steam and gym facilities were just what I needed. I enjoyed the pool as well.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing the only issue is the floors needed a little more sweeping and dry mopping.
Stayed 1 night in May 2025
Verified

8/10 Good

Michele

Liked: Cleanliness, staff & service, room comfort

Friendly hotel

Nice room. Had vegan breakfast option which is always a plus for me. Small gym but enough equipment for the size
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 night Business trip

Friendly welcoming staff, Bar restaurant no back on par with great good choice and prompt service
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful and the hotel has been recently refurbished inside only. Could do with the car park being done too.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful from the cleaners to the bar and restaurant staff.Room was nice and big and partially updated.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 night business trip

Good location, friendly staff, but could do with a few more staff in the kitchen to help with accurate and prompt service
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Recently refurbished rooms to a high standard. Lovely big showers and comfy beds. Staff all very friendly and helpful. Very happy to recommend all round. *****
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous deluxe room with access to a lovely little garden. Staff were very friendly and helpful. Beautiful reception area and plenty space to sit and relax both indoors and outside. I will definitely be back soon
Stayed 2 nights in Aug 2024
Verified

6/10 Okay

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort

A little Trip

Food was disappointing but hotel and staff very nice
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

PHILIP

Liked: Cleanliness, amenities, property conditions & facilities
All good as always
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, property conditions & facilities

Business trip

Location and staff were great but they do need to fix the bathroom extractor fan issue as they are very noisy especially when the adjacent room leaves the bathroom light on all night.
Stayed 2 nights in Mar 2025