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"Nicely refurbished rooms but no heat in the room so was given a small space heater?? Then mid afternoon the music started beneath us, we were told by the front desk the party would finish between 5-6pm. At 7pm it was still going strong. Music so loud no TV could drown it out and the floor vibrated. We asked to be moved, which was accommodated but only to a smaller queen size room (we had a king) - no compensation and no apologies. Would not stay again. "

"Window in Bathroom was black around the bases and one light in bedroom not working."

"Stayed at The Millers Arms for a show at The Marlowe Theatre. Lovely pub, room was well looked after and clean. Staff very friendly and a great breakfast included as well. 2 min walk to the theatre and a great choice of pubs and restaurants. Highly recommend "

"Check in was efficient and the welcome friendly. Room and bathroom were a good size and clean. Unfortunately I had to leave too early to try the breakfast. Hotel is only a short walk from Canterbury West train station and the Marlowe Theatre. The room that I stayed in overlooked North Lane and I would just say that if you're a light sleeper it might be a good idea to have earplugs in case the traffic noise bothers you. I'd happily stay here again."

"Overall very good customer service and very friendly "

"The place was really calm and peaceful. My room was very cozy and clean. A special thanks to Mr Sanjeewa who is the property manager. He was very polite, friendly and helpful. He even allowed us to keep the luggage in a safe space in the lodge itself after checkout that may we could finish our lunch before we leave Canterbury. Will recommend the place to others."

"Nice spacious room. Excellent breakfast."

"Tired hotel ,lack of lifts and accesible entrance. Bedroom hot bathroom freezing couldnt get radiator to work. Lack of easily accesible sockets in room Staff excellen , breakfast excellent Plenty to see and do in area"

"I booked a single room that was enough forward me. The carpeted areas on corridors and at least in my room need attention- there were visible stairs in various places. The bed was very comfortable, but the base was quite stained. Lovely big towel and a bath- but nowhere to hang the towel to dry as no healing/ towel rails. Warm room with tea and coffee provided with biscuits. Nice staff too. Breakfast was nice although coffee wasn't that great..."