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"This hotel is nearly perfect, and I truly enjoyed my stay. However, I would like to provide some feedback regarding the concierge, Emma. While Emma was very friendly, her assistance lacked the proactive approach I expected. For two days, she was unable to help with my tour requests; for example, when looking for helicopter and ATV tours, she only searched online and told me nothing was available. In contrast, a male colleague on duty at 7 PM the previous night was extremely helpful and made several calls on my behalf. Furthermore, I easily found multiple helicopter slots at a nearby travel agency right after being told it was impossible. As a traveler, my time is precious, and I rely on the concierge’s expertise. I believe Emma has a great attitude, but the service could be improved by being more resourceful and dedicated to finding solutions. Everything else was excellent, and I hope this feedback is helpful."

"Was a cozy room, curtain rod falling off wall, hole in washroom wall, clumps of hair left all over in the shower frok the previous guest"

"Lovely older style hotel. Staff helpful. Room clean and spacious. 20 mins walk to downtown pubs. Walks along Bow river easy. Best of all the mountain views were totally stunning. FABULOUS!!"

"Stunning views and easy access to trails and various Banff attractions!"

"First time at this hotel and it was an amazing experience. Everything was great!"

"Clean hotel"

"Hotel was amazing the pictures of the rooms dont do them justice, only a 10 minute walk into Jasper. We saw elk outside our room at night which was amazing! No breakfast included but i think that is a standard in this area. Rooms were very comfortable. Definitely a good option when staying in Japser."

"The hotel is looking a little run down "

"They put us in room 109 the WORST NOISY AND THE SMELL OF CHLORINE FROM THE HOT TUB OUTSIDE OUR ROOM , aweful "