6/10 Okay
Mark
Travelled with partner
26 Feb 2024
Liked: Cleanliness, staff & service
When we arrived the male staff was very rude and condescending. He shouted at me repeating wait, wait, wait through a locked door telling me I was at the wrong door. No signage to explain this. He then ignored me and walked off until I rang the bell. He then shouted at me to wait again until he reluctantly let me in. I was then told that I couldn't park outside in the street at the discounted voucher price and had to pay full parking charge unless I parked in a permit bay in a different street. I'd just spent half hour looking for a parking space. I explained I had emailed the hotel twice regarding parking etc but never received a reply. It was my wifes birthday and was hoping they could do something special for her in the room. The room was okay but cold and needed some tlc. Burns on the carpet, cracked wall paper and the shower tray was blocked and overflowed. No towels in the room when we arrived although this was rectified. One small bottle of water between us for a 3 night stay. We also watched a crackhead from our window lighting up early morning taking his drugs and causing a disturbance. The rest of the staff were nice and the breakfast was okay. No fresh orange juice just orange cordial. Apple juice was watered down too. It wasn't an unpleasant stay but we expected a lot more for the money we paid. Not much information on the website either.
Mark
Stayed 3 nights in Feb 2024