"We arrived at the hotel around 9:00 AM and requested an early check‑in. Despite this, we received no communication or updates from the hotel, and the standard 4:00 PM check‑in time passed without any notice. When I followed up at the front desk, I was told the room was still being cleaned.
By 5:00 PM—eight hours after our arrival—we still had no information. The second front desk agent I spoke with was unable to provide any meaningful assistance. This left us no choice but to escalate the matter to the manager. Unfortunately, the manager’s response was unacceptable, unprofessional, and dismissive. He stated that the room was not ready, refused to provide even an estimated availability time, and claimed there was no way to check with the cleaning staff—an explanation that is unreasonable and concerning for a hotel of this standard.
We were finally able to check in at 8:00 PM, which is four hours past the regular check‑in time. The complete lack of communication, transparency, and basic customer service caused significant inconvenience and reflects poorly on the hotel’s operational standards.
The only positive aspect of this experience was Alex, who was the only staff member who provided genuine assistance and helped resolve the situation after hours of unnecessary delays.
"
"My first time march14 was amazing but march24 i go with my kids and i have view room and have a view with construction and a room next ice machine cant sleep all night .i dont think staff was nice "
"Not sure how this hotel is rated as a four star hotel, I think because of the location. Room was dirty and curtains had holes in them. Main and Bathroom Doors were hard to close and needed maintenance, making loud noises when trying to force them to close. No parking available through the hotel. "
Searching for romantic hotels in Bedford-Stuyvesant?
If you and your partner need some romantic time away, we'd like to help you plan for it. Our guests also enjoy Bedford-Stuyvesant for its restaurants, bars and shopping. You might consider checking out some of the nearby sights and attractions such as First AME Zion Church, Macon Branch Brooklyn Public Library or Billy Holiday Theater. If you'd like to stay close to a particular destination, you can sort by neighbourhood or distance to top landmarks, so you and your partner will get to see everything on your list.
What is there to do in Bedford-Stuyvesant?
There's nothing better than wandering around a new place with your sweetheart, so consider checking out all there is to see and do in Bedford-Stuyvesant. Couples looking for a little of everything will enjoy Bedford-Stuyvesant for its shopping, live music and restaurants. First AME Zion Church, Macon Branch Brooklyn Public Library and Billy Holiday Theater are worth a stop when you're out and about.
What's the best way to get to Bedford-Stuyvesant and around town during my romantic getaway?
This information about transportation options in Bedford-Stuyvesant might help your romantic getaway go off without a hitch: Book a flight to LaGuardia Airport (LGA), which is the closest major airport, located 7 mi (11.3 km) away. Nearby metro stations include Kingston - Throop Avs. Station, Nostrand Av. Station (Fulton St.) and Myrtle - Willoughby Av. Station.