Search Hotels Near Bal Harbour Shops, Miami

"extremely kind staff. definitely an older hotel. they took awhile to clean my room"

"As much as I wanted to love this hotel, it is a high-end hotel. We had a lot of issues when we arrived. I had placed a bid to upgrade our room to a one bedroom suit, and when we landed in Miami, I got a notification that our bid was approved and that we were gonna be upgraded , but when we checked in they had no idea about our bid being approved. There was a lot of back-and-forth between the manager and the front desk and they told us that they don’t have the one bedroom suites available, even though they had said we won the bid. Then I asked for a rollaway bed which I had by the way emailed them before our arrival and asked them to save a rollaway bed and they assured me that they would have roll away beds and not to worry, but when we got here there they had no rollaway beds Available. they gave us a room at the Tresor Tower when we got to the building. There was a long line to get on the elevator, which was strange. We had to wait 20 minutes to get on the elevator to go up to our rooms . Once we got to our room the first two days of stay we couldn’t get an elevator in that tower so we had to take the stairs from the ninth floor going up and down. Having had knee-surger, that was probably the worst experience I’ve had at a hotel.then they call me and tell me they have a rollaway bed available but when we got back to our room at midnight , no rollaway bed ! We had to share a bed and sofa!"

"Lovely property but for some reason it missed a beat for me. Extremely pricey so I expected it to be really on point. However there were a few snags that made me think to try other properties in the future. Received a bit of an attitude from two front desk employees and housekeeping missed my room one day. Dumb rubber bracelet key fob that they give you upon arrival for access to elevator, room, pool, etc with a caveat that should you lose or misplace it, they inflict a $25.00 replacement fee. Now at $500+ a night, rather PETTY charging you for a piece of rubber that sometimes worked unless you had it close to your cellphone which could POSSIBLY render it useless... "

"Amazing experience! Such a relaxing place "

"Great hotel will stay again in the future!!"

"Open to soon Missing all services that Hotels at the Room Rate have "

"The hotel is beautiful, the breakfast included could have been more fresh, perhaps with a chef led omelette station to align with the price point of the hotel room"

"Based on the lack of cleanliness and the place in disrepair, we did not go in pool. "

"We arrived to no room and the desk clerk complaining about 11 guests being over booked. In Miami with no where to stay. "