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"I need my reservation number so I can get my $75 back that was held for incidentals "

"Great!"

"Basic set up "

"No toilet paper on arrival. 3rd day they stripped the bed and only left us one towel and no hand soap (which was in the room initially). When we let them know we were checking out early due to the conditions they told us to “have the day we deserved”. Reached out to hotels.com (representative was friendly) and I was offered $25 key note cash which I haven’t seen. They also said they had to have the property approve a refund of the last night. The property wouldn’t answer the phone and after two attempts they said that’s all they could do and I’d need to reach out a second time to have them try again. Not very customer friendly. Would not recommend this property. We aren’t picky at all and knew the amenities were lacking. We have been displaced due to flooding and needed a place to stay but this property was real bad"