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"Excellent location Friendly staff"

"The staff were not particularly friendly."

"i like everything about this hotel, location, great customer service."

"Great staff and service!"

"Hotel is located within the Schiphol airport. We traveled from Paris by train, which dropped us at airport, where we were able to drop luggage, check in, and meet up with other family members who were joining us later in our travels. Staff very helpful, beautiful clean rooms, and location is excellent when travel by air, train, or rental car is needed. "

"Dear I am writing to formally raise a serious concern about my recent stay in your hotel. My experience has been extremely disappointing and far below the standard one would expect—especially considering the amount paid for the room. During my stay, I discovered a mouse inside the room. This was not only alarming but completely unacceptable from a hygiene and safety standpoint. A hotel room should be a clean, secure environment, and encountering a rodent raises significant concerns about overall cleanliness and maintenance. I was also traveling with my child, which makes this situation even more concerning. I have no way of knowing what the rodent may have touched or contaminated within the room, and this created additional stress and worry about our health and safety. This situation caused considerable discomfort and distress, and it has significantly impacted my stay. Given the severity of the issue, I do not believe the room met even basic accommodation standards. Considering the circumstances and the high price paid, I am requesting a full refund for my stay. I trust you will treat this matter with the seriousness it deserves and respond promptly with a resolution. Please let me know how you intend to address this issue. Sincerely, [Your Full Name] [Booking Reference / Room Number] [Contact Information]"

"The hotel was very clean and comfortable! The staff was amazing. I lost an earring and the cleaning staff found it and returned it to me. So nice! The hotel itself was in a very walkable area. Close to everything!"

"I booked two rooms during the tulip season, but the weather was not favorable. Therefore, we expected heating in the rooms, and there was none in either of them. Everyone complained about the same issue. Additionally, the breakfast is not the same as in 2020; it is significantly inferior."