Airport Hotels, Almaty Intl. (ALA)

"Nice"

"Very good buffet breakfast. Hotel in quiet area in central Almaty. Good WiFi, kettle TV with English channels."

"I recently stayed at the Novotel City Centre for work, and both the hotel and its location were excellent. Unfortunately, I was overcharged by a taxi driver upon arrival at the airport, who demanded 40,000 KZT for a ride that should have cost only 10,000 KZT. However, a member of the hotel staff, Adil, went above and beyond to assist me. He promptly reviewed the hotel’s CCTV footage, identified the taxi involved, and contacted the taxi company on my behalf. Thanks to his intervention, the driver returned to the hotel and refunded 30,000 KZT directly to reception. Adil’s professionalism, initiative, and dedication to guest service were outstanding, and he should be sincerely congratulated for his efforts. This experience truly restored my faith in customer care."

"Amazing hotel ! Good service, thank you Dinara for your hospitality and support! I loved my stay and friendly professional service "

"Very convenient hotel close to the airport, perfect for layovers. The room was clean, comfortable and good amenities. Staff at the reception were helpful and pleasant. The hotel has a dining hall where I had a very good and juicy ribeye. Not sure about the area around, but overall highly recommended for those in transit"

"Really nice rooms, very friendly service, good location, great views"

"Close to where the action is! Plenty of shopping and restaurants. "

"1.They do not have a hair dryer and electric kettle. At hotel reservation app, they posted they have those. 2.Restroom and shower in the room is small. If the guests are large, they can be stuck between shower and toilet bowl. 3.Restroom and shower is clean but beddings are so-so. 4.Furnitures are broken and very uncomfortable. I do not know why they put them there. 5.There's no air-conditioner in the room and in the shower/toilet. You might have to open the toilet door to make it dry."

"Very noisy, the restaurant in the hotel plays the music very loud until 5 a.m."