Suite, 1 King Bed with Sofa bed | Room amenity
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Reviews of Holiday Inn Vancouver Airport- Richmond, an IHG Hotel

3.5 out of 5
Holiday Inn Vancouver Airport- Richmond, an IHG Hotel
10720 Cambie Rd, Richmond, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 625 out of 1000 reviews" "
Rating 8 - Good. 265 out of 1000 reviews" "
Rating 6 - Okay. 61 out of 1000 reviews" "
Rating 4 - Poor. 27 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location with a good restaurant that has very friendly staff. Very pleasant stay.
Stayed 1 night in Apr 2024
Response from Harry on 21 Apr 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver

8/10 Good

Tsvetelina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good airport proximity location
Stayed 1 night in Apr 2024
Response from harry on 18 Apr 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay for anybody needing an easy, quick stay overnight in transit. The restaurant attached is great, the staff were friendly, and the room was very comfortable!
Stayed 1 night in Apr 2024
Response from harry on 15 Apr 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from harry on 15 Apr 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver

10/10 Excellent

Lahni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from harry on 10 Apr 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver

10/10 Excellent

Yousheng

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. But some noise from highway.
Stayed 3 nights in Mar 2024
Response from harry on 8 Apr 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from harry on 8 Apr 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just very comfortable
Stayed 1 night in Apr 2024
Response from harry on 8 Apr 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver

2/10 Terrible

Qi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from harry on 8 Apr 2024
Dear Qi, Thank you for taking the time to provide feedback on your experience. We appreciate your input and take all guest feedback seriously in our efforts to continually improve. If there are specific aspects of your stay or service that you feel we could have done better, please don't hesitate to reach out to us directly so we can address any concerns you may have. We hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Renae

Beds were a little soft, but overall great experience.
Stayed 1 night in Mar 2024
Response from Kevin on 31 Mar 2024
Dear Renae, Good Day!Thank you for choosing to stay with us at Holiday Inn and for sharing your feedback. We greatly appreciate your insights and are pleased to hear that you had a great overall experience during your stay.Your comment about the softness of the beds has been duly noted. We understand the importance of a comfortable night's sleep for our guests, and we will take your feedback into consideration as we strive to enhance our accommodations.We hope to have the opportunity to welcome you back for another great experience in the future.Warm regards,Kevin

8/10 Good

Roberto Jr

Liked: Staff & service, property conditions & facilities
Excelent staff
Stayed 1 night in Mar 2024
Response from Harry on 18 Mar 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel to stay at
Stayed 5 nights in Mar 2024
Response from Harry on 18 Mar 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver

8/10 Good

Venessa

Stayed 1 night in Mar 2024
Response from Kevin on 31 Mar 2024
Dear Vanessa, Thank you for choosing to stay with us at Holiday Inn and for taking the time to share your feedback. We greatly appreciate your input as we continually strive to improve our services and guest experiences.We are pleased to hear that you enjoyed your stay overall. Your comments are valuable to us, and we will use them to further enhance the quality of our offerings.We hope to have the opportunity to welcome you back for another great stay in the future.Warm regards,Kevin

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from harry on 12 Mar 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver

10/10 Excellent

Susan, Plantation

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel if you need to stay by the airport. Clean rooms free airport shuttle and a restaurant onsite with good food. Staff were super friendly and efficient.
Stayed 1 night in Mar 2024
Response from harry on 11 Mar 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver

10/10 Excellent

Gerald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was quiet and well maintained. Likes the parking area. Staff were freindly and helpful.
Stayed 3 nights in Mar 2024
Response from harry on 11 Mar 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver

10/10 Excellent

ROMMEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
more choices in the menu.
Stayed 3 nights in Mar 2024
Response from harry on 6 Mar 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver

2/10 Terrible

SEONGHO, New Westminster

Liked: Cleanliness
Disliked: Property conditions & facilities
Amenities are too old and breakfasts were terrible
Stayed 1 night in Feb 2024
Response from Harry on 4 Mar 2024
Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights as they contribute to our ongoing efforts to enhance the guest experience.We're sorry to hear that you found our amenities to be outdated and that the breakfast experience did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused.We are committed to continuously improving our services, and your comments will be shared with our team for further evaluation. Your input helps us identify areas where we can make positive changes, and we will certainly take your concerns into account as we work towards enhancing our facilities and refining our breakfast offerings.If your travels bring you back to Vancouver area, we would welcome the opportunity to make amends and provide you with a more enjoyable stay. Please feel free to reach out to our guest services team directly, and we will do our best to address your specific preferences.Once again, thank you for sharing your thoughts with us. We hope to have the chance to welcome you back and provide you with an improved experience in the future.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient access to Richmond and Vancouver, safe guest parking space, clean room with flexible cleaning time.
Stayed 14 nights in Feb 2024
Response from Harry on 4 Mar 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver

10/10 Excellent

Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel facilities Looks & feels new friendly and professional front desk staff including the airport shuttle driver would stay here again and would recommend
Stayed 1 night in Feb 2024
Response from Harry on 26 Feb 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver.

8/10 Good

Bill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Although the majority of staff I dealt with seemed very new they got the tasks handled.
Stayed 1 night in Feb 2024
Response from Harry on 26 Feb 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver.

8/10 Good

Chastey

Liked: Staff & service, amenities, property conditions & facilities
The staff are accommodating and friendly and they have good services. The room is also clean and cozy. Location is good.
Stayed 3 nights in Feb 2024
Response from Harry on 13 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Vancouver Airport- Richmond.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Vancouver Airport.

10/10 Excellent

Angeline

Stay was short but will definitely stay again.
Stayed 1 night in Feb 2024
Response from Harry on 14 Feb 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver.

10/10 Excellent

Kimika

Liked: Staff & service, amenities, property conditions & facilities
Clean place, smooth check in/out, friendly staffs. Close to restaurants and shopping malls. The only complaint was that toilet paper was too far from the toilet seat, hand soap was too far from the sink.
Stayed 1 night in Feb 2024
Response from Harry on 13 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Vancouver Airport- Richmond.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Vancouver Airport.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Feb 2024
Response from Harry on 12 Feb 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Harry on 12 Feb 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver.

10/10 Excellent

Emile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer Hotel with large room & large TV. very clean and close to airport
Stayed 1 night in Feb 2024
Response from HARRY on 6 Feb 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver.

10/10 Excellent

Heather

Travelled with partner
Liked: Amenities
Very friendly staff at check in. Restaurant on site is great.
Stayed 1 night in Feb 2024
Response from HARRY on 6 Feb 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver.

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I needed somewhere to stay overnight because I missed a connecting flight. This hotel had shuttle service, was far enough from the airport that I did not hear planes all noght and had an attached restaurant. The service was excellent from check in to shuttle and the bonus was the quality of food at the adjoining restaurant.
Stayed 1 night in Feb 2024
Response from Harry on 5 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Vancouver Airport- Richmond. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Vancouver Airport.

8/10 Good

MANJ

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service and staff
Stayed 2 nights in Jan 2024
Response from Harry on 2 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Vancouver Airport- Richmond.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Vancouver Airport.

8/10 Good

MANJ

Stayed 3 nights in Jan 2024
Response from harry on 25 Mar 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Harry on 2 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Vancouver Airport- Richmond.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Vancouver Airport.

10/10 Excellent

YANG, Oakville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good stay for short trip to Vancouver
Stayed 2 nights in Jan 2024
Response from Harry on 2 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Vancouver Airport- Richmond.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Vancouver Airport.

10/10 Excellent

Wanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely stay here again.
The staff were super efficient and very helpful. The room was very clean and comfortable. The shuttle came and went on time, and the driver was helpful. The restaurant was provided excellent food and good value.
Stayed 1 night in Jan 2024
Response from Harry on 2 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Vancouver Airport- Richmond.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Vancouver Airport.

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from Harry on 22 Jan 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver.

6/10 Okay

Danny, Lynnwood

Travelled with family
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Harry on 22 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn VANCOUVER AIRPORT- RICHMOND. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Chantal

Stayed 1 night in Jan 2024
Response from Harry on 22 Jan 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver.

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy maids in the morning.
Stayed 1 night in Jan 2024
Response from Harry on 19 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn VANCOUVER AIRPORT- RICHMOND. Please know that your feedback is extremely valuable to us. We appreciate your feedback and are sorry for the morning noise. We'll address it. Looking forward to welcoming you back for an even better experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Harry on 17 Jan 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver.

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Airport Hotel
Stayed 1 night in Jan 2024
Response from Harry on 17 Jan 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver.

8/10 Good

Madeline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Restaurant serves a delicious salmon burger. The coffee machines in 2 of 3 rooms booked were broken. Nice maintenance guy replaced one of them. Thanks for paying for our early morning taxi to the airport! Overall, very clean, good beds, excellent hotel
Stayed 1 night in Jan 2024
Response from Harry on 16 Jan 2024
Thank you for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you found our staff to be great and enjoyed the delicious salmon burger at our restaurant. It's always rewarding to know that our guests appreciate the efforts we put into making their stay enjoyable.We apologize for the inconvenience with the coffee machines and appreciate your understanding. Our maintenance team is always ready to assist, and we're glad they could promptly address the issue. Your comfort is our priority.It's wonderful to know that you found our hotel very clean, with good beds for a restful night's sleep. We're also pleased that you enjoyed the complimentary early morning taxi to the airport. We believe in providing convenient and thoughtful service to our guests.We look forward to welcoming you back for another excellent stay. If there's anything specific you'd like us to improve or if you have further feedback, please don't hesitate to let us know. Safe travels!

10/10 Excellent

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities
Great for starting on an vacation which requires an early flight or late return
Stayed 1 night in Jan 2024
Response from Harry on 15 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn VANCOUVER AIRPORT- RICHMOND. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Scott

Stayed 1 night in Jan 2024
Response from Harry on 5 Feb 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver.

10/10 Excellent

QILI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and convenient hotel!
Stayed 6 nights in Dec 2023
Response from Guest Services on 9 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn VANCOUVER AIRPORT- RICHMOND.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Zhenhua, Chester

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle to yvr can be more frequent. We waited for about 30 minutes on that night.
Stayed 7 nights in Dec 2023
Response from Guest Services on 9 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn VANCOUVER AIRPORT- RICHMOND.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Yin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with complementary shuttle from and to the airport. The room is clean and the staffs are friendly. It would be perfect if the wifi can be a bit more stable.
Stayed 1 night in Dec 2023
Response from Guest Services on 9 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn VANCOUVER AIRPORT- RICHMOND.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on 9 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn VANCOUVER AIRPORT- RICHMOND.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Anela

Stayed 2 nights in Dec 2023
Response from Guest Services on 9 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn VANCOUVER AIRPORT- RICHMOND.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Guodong

Response from harry on 7 Feb 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver.

10/10 Excellent

Yiwen

Stayed 2 nights in Dec 2023
Response from Harry on 17 Jan 2024
Good Day! We are glad that you enjoyed your stay with us. We hope to see you on your next visit in Vancouver.