Lobby sitting area

Reviews of Executive Hotel Vancouver Airport

3.5 out of 5
Executive Hotel Vancouver Airport
7311 Westminster Hwy, Richmond, BC

Reviews

8.0

Very good

Rating 10 - Excellent. 1050 out of 2427 reviews" "
Rating 8 - Good. 695 out of 2427 reviews" "
Rating 6 - Okay. 346 out of 2427 reviews" "
Rating 4 - Poor. 181 out of 2427 reviews" "
Rating 2 - Terrible. 155 out of 2427 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely stay agin.
Stayed 1 night in Apr 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were enjoy the time stay there. We got really good sleep, and we enjoy it close to the shopping area.
Stayed 1 night in May 2024
Response from Anna S on 9 May 2024
Hello Richard, we're delighted to hear that you had an enjoyable stay with us! It's great to know that you had a comfortable night's sleep and appreciated our proximity to the shopping area. Thank you for sharing your positive experience, and we hope to welcome you back soon! Kind regards, Anna S

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Close to hosp
Stayed 1 night in May 2024
Response from Anna S on 9 May 2024
Thank you, Carla, for choosing to stay with us! We're thrilled that our convenient location added value to your visit. We hope to see you again! Kind regards, Anna S

10/10 Excellent

Carolyne

Liked: Cleanliness, staff & service
It was a great place to stay.
Stayed 1 night in Apr 2024
Response from Anna S on 9 May 2024
Thank you Carolyne for choosing us on this trip! We're happy to hear you enjoyed your visit. See you back again soon! Kind regards, Anna S

10/10 Excellent

Jon

.
Stayed 1 night in Apr 2024
Response from Anna S on 9 May 2024
Thank you Jon for staying with us!

8/10 Good

Nanxin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Swimming pool area is pretty small.
Stayed 3 nights in Apr 2024
Response from Anna S on 9 May 2024
Thank you Nanxin for staying with us!

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Anna S on 9 May 2024
Thank you Jordan for staying with us!

10/10 Excellent

Seerat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Anna S on 6 May 2024
Thank you Seerat for staying with us!

10/10 Excellent

Anh

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Anna S on 6 May 2024
Thank you Anh for staying with us!

2/10 Terrible

Mark

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Anna S on 6 May 2024
Hi Mark, we are sorry to hear of your disappointment on this stay last month. We welcome any further feedback you may have on the particular areas you feel improvements were needed. Kind regards, Anna S

8/10 Good

Autumn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Airport shuttle didn't start early enough which was a reason I chose the hotel in the first place. I would have picked something else if I'd known the shuttle didn't start until 6 am
Stayed 1 night in Apr 2024
Response from Anna S on 6 May 2024
Hello Autumn, our sincere apologies that our shuttle hours were not in line with your requirement this time. We hope that you had a pleasant stay nonetheless and we look forward to seeing you again. Kind regards, Anna S

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buenas condiciones y expelente servicio, estaba yo por coneccion de vuelos
Stayed 1 night in May 2024
Response from Anna S on 6 May 2024
Thank you Felipe for choosing us as part of your travel plans. We're happy you enjoyed your stay and we look forward to seeing you again! Kind regards, Anna S

4/10 Poor

Nikhil

Travelled with partner
Room is so dirty smell in all area elevator
Stayed 1 night in May 2024
Response from Anna S on 6 May 2024
Thank you Nikhil for sharing your review with us. We're very sorry to hear about your concerns and would have appreciated the opportunity to address them during your stay. Rest assured, our team will thoroughly investigate these matters for improvement. Kind regards, Anna S

10/10 Excellent

tian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Anna S on 6 May 2024
Thank you Tian for staying with us!

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Anna S on 2 May 2024
Thank you Craig for staying with us!

8/10 Good

Rosalyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The driver who picked me up from airport. He was very knowledgeable & shared so much of his experiences, he loved Philippines food & he served in military when President Kennedy was shot.( I forgot his name, but he was so helpful) there was an issue with the heating unit in my room & he was the one who came & showed me how it worked 💪, great older gentlemen
Stayed 1 night in Apr 2024
Response from Anna S on 1 May 2024
Thank you Rosalyn for your kind review! We're thrilled you enjoyed your stay with us. We appreciate your feedback about Ali, our shuttle driver, and are glad to hear you were provided excellent service. We apologize for the issue on the heating unit but are glad it was resolved promptly. We hope to welcome you back for another great stay in the future! Kind regards, Anna S

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Needed a quick stay close to the ferry, it was quiet, clean and quick.
Stayed 1 night in Apr 2024
Response from Anna S on 30 Apr 2024
Hi Christopher, thank you for your review! We're glad we could provide you with a convenient and efficient stay for this trip. We hope to see you again! Kind regards, Anna S

10/10 Excellent

Tao

Liked: Cleanliness, staff & service, property conditions & facilities
It’s perfect
Stayed 1 night in Apr 2024
Response from Anna S on 30 Apr 2024
Thank you Tao for staying with us!

8/10 Good

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Apr 2024
Response from Anna S on 30 Apr 2024
Thank you Ken for staying with us!

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a quick overnight that was comfy after a long day of flying. The reception was very friendly and accommodating.
Stayed 1 night in Apr 2024
Response from Anna S on 26 Apr 2024
Hello Lisa, we sincerely appreciate you sharing your experience with us! We're thrilled to learn that your overnight stay was comfortable after a tiring day of travel. Hearing that our Front Desk team provided friendly and accommodating service brings us great joy. Your kind words mean a lot to us, and we look forward to the opportunity to welcome you back for another enjoyable stay! Kind regards, Anna S

10/10 Excellent

mini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anna S on 28 Apr 2024
Thank you Mini for staying with us!

4/10 Poor

barbara, Mississauga

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old dated hotel long ride to the airport. Big room from the 1980s with a tiny old bathroom
Stayed 1 night in Feb 2024
Response from Anna S on 26 Apr 2024
Thank you Barbara for sharing your experience with us. We apologize if our accommodations did not meet your expectations. Your comments will be taken into consideration as we continually strive to improve our services and facilities. Kind regards, Anna S

8/10 Good

Bonita

Stayed 1 night in Apr 2024
Response from Anna S on 26 Apr 2024
Thank you Bonita for staying with us!

10/10 Excellent

Mawelyn

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I dont like that they put us to connecting room
Stayed 1 night in Jan 2024
Response from Anna S on 26 Apr 2024
Thank you Mawelyn for sharing your feedback with us. We apologize for any inconvenience caused with your assignment to a connecting room. Your preference has been relayed to our Front Desk team. Kind regards, Anna S

10/10 Excellent

Chen

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Apr 2024
Response from Anna S on 26 Apr 2024
Thank you Chen for staying with us!

8/10 Good

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great place to stay
Stayed 1 night in Apr 2024
Response from Anna S on 26 Apr 2024
Hello Tracey, we are pleased to hear that you enjoyed your stay, we hope to see you again soon! Kind regards, Anna S

10/10 Excellent

Francois

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good!
Stayed 1 night in Apr 2024
Response from Anna S on 23 Apr 2024
Hello Francois, we're grateful for this feedback. We hope to see you again soon! Kind regards, Anna S

6/10 Okay

Elliot

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Anna S on 26 Apr 2024
Thank you Elliot for staying with us!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Airport transport was convenient and the room was very clean.
Stayed 1 night in Apr 2024
Response from Anna S on 23 Apr 2024
Thank you Jennifer for sharing your experience with us! We hope to see you again soon! Kind regards, Anna S

8/10 Good

Andreas

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Anna S on 26 Apr 2024
Thank you Andreas for staying with us!

8/10 Good

Rosie

Travelled with family, Travelled with group
Liked: Staff & service
It’s no terrible rooms could have used a little bit more cleaning and fridge was broken leaking water everywhere. Pretty decent overall
Stayed 1 night in Apr 2024
Response from Anna S on 23 Apr 2024
Hello Rosie, we appreciate your feedback and do apologize for any inconvenience you experienced. Please rest assured, we've taken immediate steps to address the room issues you encountered. Despite these challenges, we're glad to hear that you've had a pleasant stay overall. Thank you for sharing your thoughts, and we hope to see you again soon! Kind regards, Anna S

8/10 Good

Phinehas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property satisfied my expectations.
Stayed 1 night in Apr 2024
Response from Anna S on 23 Apr 2024
Thank you Phinehas for this feedback! We're glad you enjoyed your stay. Kind regards, Anna S

10/10 Excellent

CAROLYN

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room. The staff were very accommodating,
Stayed 1 night in Apr 2024
Response from Anna S on 22 Apr 2024
Thank you Carolyn for taking the time to write us a review! We appreciate your feedback on our room and team members. We look forward to seeing you again! Kind regards, Anna S

10/10 Excellent

Danial

Nice
Stayed 1 night in Apr 2024
Response from Anna S on 18 Apr 2024
Thank you Danial for sharing your recent stay experience! We hope to see you again soon! Kind regards, Anna S

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel upgraded our room. Personalized note with waters and chocolate.
Stayed 1 night in Apr 2024
Response from Anna S on 18 Apr 2024
Thank you Lisa for choosing to stay with us! We're delighted you enjoyed the upgraded room and personalized touches. We hope to welcome you back soon! Kind regards, Anna S

6/10 Okay

Claudia, Edmonton

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel is clean but if your flight is too early the shuttle doesn’t start till 6 am
Stayed 1 night in Apr 2024
Response from Anna S on 18 Apr 2024
Hello Claudia, thank you for staying with us! We are looking out for ways to enhance our services and have taken note of your feedback on our shuttle hours. Kind regards, Anna S

10/10 Excellent

Fiona

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Anna S on 16 Apr 2024
Thank you Fiona for this wonderful feedback! We hope to see you again soon! Kind regards, Anna S

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Anna S on 15 Apr 2024
Thank you Kayla for staying with us!

10/10 Excellent

Maria, Covington

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great proximity to the airport for a quick overnight. Restaurant attached has great food. Only downside is there is NO shuttle earlier than 6am so if you’re taking an early am flight you’ll need to schedule your own Lyft/Uber.
Stayed 1 night in Apr 2024
Response from Anna S on 15 Apr 2024
Hello Maria, thank you for your review! We're glad to hear that our hotel's proximity to the airport and the food quality at Free Bird Table & Bar were the highlights of your stay. We appreciate your feedback regarding the shuttle service, and we'll take it into consideration as we strive to improve our guests' experiences. We hope to have the opportunity to welcome you back for another great stay in the future! Kind regards, Anna S

10/10 Excellent

nadeem

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean place to stay
Stayed 1 night in Apr 2024
Response from Anna S on 11 Apr 2024
Thank you Nadeem for this great feedback, we hope to see you again! Kind regards, Anna S

6/10 Okay

Shayna

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The shower curtain had a mouldy odour and when we tried to make coffee there was a fish stench coming out of it.
Stayed 1 night in Apr 2024
Response from Anna S on 11 Apr 2024
Thank you Shayna for providing us with your feedback. We apologize for any inconvenience you may have encountered. Please know that we have thoroughly investigated the matter to prevent any similar occurrences in the future. We truly appreciate your input and strive to continuously improve based on our guests' insights. Kind regards, Anna S

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a place to stay last minute due to flight issues. The price was very affordable and the room was comfortable and the location convenient thanks to the shuttles.
Stayed 1 night in Apr 2024
Response from Anna S on 10 Apr 2024
Thank you Andrea for your feedback! We're glad we could provide you with last-minute accommodation and that you found our rates reasonable, the room cozy, and our shuttle service convenient. We look forward to seeing you again in the future! Kind regards, Anna S

10/10 Excellent

Noubar

Business traveller, Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Anna S on 7 Apr 2024
Thank you Noubar for staying with us!

8/10 Good

Fortunato

Business traveller
Liked: Staff & service
Close to airport. Great staff.
Stayed 1 night in Apr 2024
Response from Anna S on 7 Apr 2024
Thank you Fortunato for your review! We're delighted to hear you found our proximity to the airport convenient and our staff exceptional. We hope to welcome you back soon. Kind regards, Anna S

10/10 Excellent

norma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Anna S on 7 Apr 2024
Thank you Norma for staying with us!

2/10 Terrible

Karin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank god it was only one night Had to carry two Suitcases up to the room, two carry ons, ski and boots bag, backpack and purse by myself and not one person offered to help. Room smelled horrible, like an old wet ashtray tried to mask with lysol . Close to shopping and Airport .
Stayed 1 night in Apr 2024
Response from Anna S on 7 Apr 2024
Thank you Karin for sharing your experience. We apologize for the inconvenience you faced during your stay and regret the oversight in failing to offer assistance. We will address your concerns with our team. We hope for the opportunity to welcome you back for a better stay in the future. Kind regards, Anna S

10/10 Excellent

DONALD ROSS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Anna S on 7 Apr 2024
Thank you Donald Ross for staying with us!

8/10 Good

Obia

Liked: Cleanliness, staff & service
2 bed rooms are a good size. Facilities are basic, but are commensurate with the price
Stayed 2 nights in Apr 2024
Response from Anna S on 7 Apr 2024
Thank you Obia for your feedback. We're glad you found our two-bedroom unit spacious and our facilities fitting for the price. We appreciate your review and hope to see you again! Kind regards, Anna S

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anna S on 7 Apr 2024
Thank you Kristi for staying with us!

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Anna S on 4 Apr 2024
Thank you Joel for staying with us!