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Rating 10 - Excellent. 1050 out of 2427 reviews" "
We were enjoy the time stay there. We got really good sleep, and we enjoy it close to the shopping area.
Richard
Stayed 1 night in May 2024
Response from Anna S on 9 May 2024
Hello Richard, we're delighted to hear that you had an enjoyable stay with us! It's great to know that you had a comfortable night's sleep and appreciated our proximity to the shopping area. Thank you for sharing your positive experience, and we hope to welcome you back soon! Kind regards, Anna S
Thank you, Carla, for choosing to stay with us! We're thrilled that our convenient location added value to your visit. We hope to see you again! Kind regards, Anna S
10/10 Excellent
Carolyne
8 May 2024
Liked: Cleanliness, staff & service
It was a great place to stay.
Carolyne
Stayed 1 night in Apr 2024
Response from Anna S on 9 May 2024
Thank you Carolyne for choosing us on this trip! We're happy to hear you enjoyed your visit. See you back again soon! Kind regards, Anna S
Hi Mark, we are sorry to hear of your disappointment on this stay last month. We welcome any further feedback you may have on the particular areas you feel improvements were needed. Kind regards, Anna S
Airport shuttle didn't start early enough which was a reason I chose the hotel in the first place. I would have picked something else if I'd known the shuttle didn't start until 6 am
Autumn
Stayed 1 night in Apr 2024
Response from Anna S on 6 May 2024
Hello Autumn, our sincere apologies that our shuttle hours were not in line with your requirement this time. We hope that you had a pleasant stay nonetheless and we look forward to seeing you again. Kind regards, Anna S
Buenas condiciones y expelente servicio, estaba yo por coneccion de vuelos
Felipe
Stayed 1 night in May 2024
Response from Anna S on 6 May 2024
Thank you Felipe for choosing us as part of your travel plans. We're happy you enjoyed your stay and we look forward to seeing you again! Kind regards, Anna S
4/10 Poor
Nikhil
Travelled with partner
3 May 2024
Room is so dirty smell in all area elevator
Nikhil
Stayed 1 night in May 2024
Response from Anna S on 6 May 2024
Thank you Nikhil for sharing your review with us. We're very sorry to hear about your concerns and would have appreciated the opportunity to address them during your stay. Rest assured, our team will thoroughly investigate these matters for improvement. Kind regards, Anna S
The driver who picked me up from airport. He was very knowledgeable & shared so much of his experiences, he loved Philippines food & he served in military when President Kennedy was shot.( I forgot his name, but he was so helpful) there was an issue with the heating unit in my room & he was the one who came & showed me how it worked 💪, great older gentlemen
Rosalyn
Stayed 1 night in Apr 2024
Response from Anna S on 1 May 2024
Thank you Rosalyn for your kind review! We're thrilled you enjoyed your stay with us. We appreciate your feedback about Ali, our shuttle driver, and are glad to hear you were provided excellent service. We apologize for the issue on the heating unit but are glad it was resolved promptly. We hope to welcome you back for another great stay in the future! Kind regards, Anna S
Needed a quick stay close to the ferry, it was quiet, clean and quick.
Christopher
Stayed 1 night in Apr 2024
Response from Anna S on 30 Apr 2024
Hi Christopher, thank you for your review! We're glad we could provide you with a convenient and efficient stay for this trip. We hope to see you again! Kind regards, Anna S
We had a quick overnight that was comfy after a long day of flying. The reception was very friendly and accommodating.
Lisa
Stayed 1 night in Apr 2024
Response from Anna S on 26 Apr 2024
Hello Lisa, we sincerely appreciate you sharing your experience with us! We're thrilled to learn that your overnight stay was comfortable after a tiring day of travel. Hearing that our Front Desk team provided friendly and accommodating service brings us great joy. Your kind words mean a lot to us, and we look forward to the opportunity to welcome you back for another enjoyable stay! Kind regards, Anna S
Very old dated hotel long ride to the airport. Big room from the 1980s with a tiny old bathroom
barbara
Stayed 1 night in Feb 2024
Response from Anna S on 26 Apr 2024
Thank you Barbara for sharing your experience with us. We apologize if our accommodations did not meet your expectations. Your comments will be taken into consideration as we continually strive to improve our services and facilities. Kind regards, Anna S
Thank you Mawelyn for sharing your feedback with us. We apologize for any inconvenience caused with your assignment to a connecting room. Your preference has been relayed to our Front Desk team. Kind regards, Anna S
Airport transport was convenient and the room was very clean.
Jennifer
Stayed 1 night in Apr 2024
Response from Anna S on 23 Apr 2024
Thank you Jennifer for sharing your experience with us! We hope to see you again soon! Kind regards, Anna S
8/10 Good
Andreas
23 Apr 2024
Liked: Cleanliness, staff & service
Andreas
Stayed 1 night in Apr 2024
Response from Anna S on 26 Apr 2024
Thank you Andreas for staying with us!
8/10 Good
Rosie
Travelled with family, Travelled with group
23 Apr 2024
Liked: Staff & service
It’s no terrible rooms could have used a little bit more cleaning and fridge was broken leaking water everywhere.
Pretty decent overall
Rosie
Stayed 1 night in Apr 2024
Response from Anna S on 23 Apr 2024
Hello Rosie, we appreciate your feedback and do apologize for any inconvenience you experienced. Please rest assured, we've taken immediate steps to address the room issues you encountered. Despite these challenges, we're glad to hear that you've had a pleasant stay overall. Thank you for sharing your thoughts, and we hope to see you again soon! Kind regards, Anna S
Very nice room. The staff were very accommodating,
CAROLYN
Stayed 1 night in Apr 2024
Response from Anna S on 22 Apr 2024
Thank you Carolyn for taking the time to write us a review! We appreciate your feedback on our room and team members. We look forward to seeing you again! Kind regards, Anna S
10/10 Excellent
Danial
18 Apr 2024
Nice
Danial
Stayed 1 night in Apr 2024
Response from Anna S on 18 Apr 2024
Thank you Danial for sharing your recent stay experience! We hope to see you again soon! Kind regards, Anna S
Hotel upgraded our room. Personalized note with waters and chocolate.
Lisa
Stayed 1 night in Apr 2024
Response from Anna S on 18 Apr 2024
Thank you Lisa for choosing to stay with us! We're delighted you enjoyed the upgraded room and personalized touches. We hope to welcome you back soon! Kind regards, Anna S
The hotel is clean but if your flight is too early the shuttle doesn’t start till 6 am
Claudia
Stayed 1 night in Apr 2024
Response from Anna S on 18 Apr 2024
Hello Claudia, thank you for staying with us! We are looking out for ways to enhance our services and have taken note of your feedback on our shuttle hours. Kind regards, Anna S
Great proximity to the airport for a quick overnight. Restaurant attached has great food. Only downside is there is NO shuttle earlier than 6am so if you’re taking an early am flight you’ll need to schedule your own Lyft/Uber.
Maria
Stayed 1 night in Apr 2024
Response from Anna S on 15 Apr 2024
Hello Maria, thank you for your review! We're glad to hear that our hotel's proximity to the airport and the food quality at Free Bird Table & Bar were the highlights of your stay. We appreciate your feedback regarding the shuttle service, and we'll take it into consideration as we strive to improve our guests' experiences. We hope to have the opportunity to welcome you back for another great stay in the future! Kind regards, Anna S
The shower curtain had a mouldy odour and when we tried to make coffee there was a fish stench coming out of it.
Shayna
Stayed 1 night in Apr 2024
Response from Anna S on 11 Apr 2024
Thank you Shayna for providing us with your feedback. We apologize for any inconvenience you may have encountered. Please know that we have thoroughly investigated the matter to prevent any similar occurrences in the future. We truly appreciate your input and strive to continuously improve based on our guests' insights. Kind regards, Anna S
We needed a place to stay last minute due to flight issues. The price was very affordable and the room was comfortable and the location convenient thanks to the shuttles.
Andrea
Stayed 1 night in Apr 2024
Response from Anna S on 10 Apr 2024
Thank you Andrea for your feedback! We're glad we could provide you with last-minute accommodation and that you found our rates reasonable, the room cozy, and our shuttle service convenient. We look forward to seeing you again in the future! Kind regards, Anna S
10/10 Excellent
Noubar
Business traveller, Travelled with group
6 Apr 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
.
Noubar
Stayed 1 night in Apr 2024
Response from Anna S on 7 Apr 2024
Thank you Noubar for staying with us!
8/10 Good
Fortunato
Business traveller
6 Apr 2024
Liked: Staff & service
Close to airport. Great staff.
Fortunato
Stayed 1 night in Apr 2024
Response from Anna S on 7 Apr 2024
Thank you Fortunato for your review! We're delighted to hear you found our proximity to the airport convenient and our staff exceptional. We hope to welcome you back soon. Kind regards, Anna S
Thank god it was only one night
Had to carry two Suitcases up to the room, two carry ons, ski and boots bag, backpack and purse by myself and not one person offered to help.
Room smelled horrible, like an old wet ashtray tried to mask with lysol .
Close to shopping and Airport .
Karin
Stayed 1 night in Apr 2024
Response from Anna S on 7 Apr 2024
Thank you Karin for sharing your experience. We apologize for the inconvenience you faced during your stay and regret the oversight in failing to offer assistance. We will address your concerns with our team. We hope for the opportunity to welcome you back for a better stay in the future. Kind regards, Anna S
2 bed rooms are a good size. Facilities are basic, but are commensurate with the price
Obia
Stayed 2 nights in Apr 2024
Response from Anna S on 7 Apr 2024
Thank you Obia for your feedback. We're glad you found our two-bedroom unit spacious and our facilities fitting for the price. We appreciate your review and hope to see you again! Kind regards, Anna S