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Rating 10 - Excellent. 1077 out of 2463 reviews" "
This was my second time staying at this hotel. The staff was very friendly. I was unexpectedly upgraded to the penthouse level and enjoyed the view! I really like this neighborhood; it felt safe and lively. Despite having rental car, I walked from the hotel to Richmond Centre because the weather was so nice and it safe to do so. There were so many good food options around that I had a hard time deciding. I would recommend this hotel.
Kaifang
10/10 Excellent
Daphne
Travelled with partner
23 May 2024
Liked: Amenities
The staff are very friendly and helpful. We received a free upgrade to a room with gorgeous views. The breakfast is not included in the room price, but was reasonably priced and excellent. The hotel is convenient to the airport and provides a free shuttle service. We left our car at the hotel using Park ‘n Fly and stayed one night at the hotel both coming and going. We will definitely do that again.
Daphne
Stayed 1 night in May 2024
Response from Anna S on 23 May 2024
Thank you Daphne, for sharing such delightful feedback! Comments like yours truly brighten our day, and we're thrilled to hear that you enjoyed every aspect of your visit. We're always happy to accommodate Park and Fly requests, and we eagerly anticipate your return. Kind regards, Anna S
We just stayed here one night before boarding a flight from YVR but it was super close to Richmond Center and the sky train which made it super easy to get too and conveniently located for eating and shopping. We took the free shuttle in the morning which was great. They also gave us a free upgrade to a three bedroom suite which was amazing!
Kelly
Stayed 1 night in May 2024
Response from Anna S on 23 May 2024
Dear Kelly, thank you for sharing your stay experience! It's great to hear that you enjoyed our 3-bedroom suite and that our proximity to Richmond Center and the Skytrain made your visit convenient. Our complimentary airport shuttle serves to provide seamless airport transfers to our guests and we're glad that you were able to avail of this service. We hope to see you again! Kind regards, Anna S
6/10 Okay
Janine
22 May 2024
Liked: Cleanliness
Janine
Stayed 1 night in May 2024
Response from Anna S on 23 May 2024
Thank you Janine for staying with us, we welcome any further feedback you may have on the areas you feel improvements are needed. Kind regards, Anna S
Excellent stay. Easy walk to sky train. Nice restaurant on site!
Jennifer
Stayed 1 night in May 2024
Response from Anna S on 23 May 2024
Thank you Jennifer for taking the time to share your experience with us! We are delighted to hear that your stay was exceptional and that our location proved convenient for accessing the Skytrain. Your kind words about Free Bird have been shared with the restaurant team, and we all eagerly anticipate the opportunity to welcome you back again soon! Kind regards, Anna S
Lovey hotel. Best smelling lobby I have ever been in.
Jennifer
Stayed 1 night in May 2024
Response from Anna S on 23 May 2024
Thank you Jennifer for your kind words! We're ecstatic that our lobby left such a positive impression on you. We take pride in creating a welcoming atmosphere for our guests, and we're glad to know that it was noticed. We hope to have the pleasure of welcoming you back soon! Kind regards, Anna S
The property was dated but very clean. The staff were very pleasant and helpful. We had a 3 bedroom suite and it was roomy. Would stay again.
Teri
Stayed 1 night in May 2024
Response from Anna S on 23 May 2024
Hi Teri, thank you for sharing your feedback with us! We're delighted to learn that you found our property impeccably clean and our staff genuinely pleasant and helpful. We're also happy that you enjoyed staying at our 3-bedroom suite. We would be thrilled to see you again soon! Kind regards, Anna S
10/10 Excellent
Blossom
Travelled with family, Travelled with family and small children
Location is close to the airport. Easy to find, there are restaurants nearby. Quiet. Staffs are polite and rooms are clean.
Blossom
Stayed 1 night in May 2024
Response from Anna S on 23 May 2024
Hello Blossom, thank you for sharing your experience! We're delighted that you have had a wonderful stay. We hope to welcome you back again soon! Kind regards, Anna S
Thank you Lindsay for this positive feedback! We're glad you enjoyed our convenient location, comfortable room, and friendly service. We hope to welcome you back soon! Kind regards, Anna S
Fantastic!!!! I was upgraded unprompted, front staff was friendly and efficient. Was the highlight of my stays during a long trip.
Ben
Stayed 1 night in May 2024
Response from Anna S on 16 May 2024
Hello Ben, we're delighted to hear about your fantastic experience with us! We're glad you appreciated the room upgrade and found our front desk team welcoming and efficient. It's truly humbling to have made such a positive impact during your extended journey and we look forward to seeing you again! Kind regards, Anna S
This property is convenient for getting to the airport. Room is clean and spacious. Very friendly staff and the restaurant food and service is great.
Carol
Stayed 1 night in May 2024
Response from Anna S on 15 May 2024
Hello Carol, thank you for these kind words! We are truly happy to hear that you've had a superb stay. We can't wait to welcome you back! Kind regards, Anna S
they insisted we had canceled our reservation then didn’t have the room type we had reserved and kept arguing we had canceled when we didn’t
helen
Stayed 1 night in May 2024
Response from Anna S on 12 May 2024
Hello Helen, we deeply apologize for the inconvenience with your reservation. Please rest assured, we're currently investigating the issue and will promptly address any confusion. Your satisfaction matters, and we hope to provide you with a more seamless experience in the future. Kind regards, Anna S
Check in was super easy and fast. Staff was very nice. I would stay here again
Barry
Stayed 1 night in May 2024
Response from Anna S on 15 May 2024
Thank you Barry, your feedback means a lot to us! We look forward to seeing you again soon!
6/10 Okay
Brian
11 May 2024
Liked: Cleanliness
Old property! No shampoo available in shower. Shower had to run for 5 minutes before you got warm water!
Brian
Stayed 1 night in May 2024
Response from Anna S on 12 May 2024
Thank you Brian for your feedback. We apologize for any inconvenience caused. Please rest assured, we're addressing the water temperature and shampoo availability issues promptly. Your input is valuable, and we hope to welcome you back for an improved experience. Kind regards, Anna S
We were enjoy the time stay there. We got really good sleep, and we enjoy it close to the shopping area.
Richard
Stayed 1 night in May 2024
Response from Anna S on 9 May 2024
Hello Richard, we're delighted to hear that you had an enjoyable stay with us! It's great to know that you had a comfortable night's sleep and appreciated our proximity to the shopping area. Thank you for sharing your positive experience, and we hope to welcome you back soon! Kind regards, Anna S
Thank you, Carla, for choosing to stay with us! We're thrilled that our convenient location added value to your visit. We hope to see you again! Kind regards, Anna S
10/10 Excellent
Carolyne
8 May 2024
Liked: Cleanliness, staff & service
It was a great place to stay.
Carolyne
Stayed 1 night in Apr 2024
Response from Anna S on 9 May 2024
Thank you Carolyne for choosing us on this trip! We're happy to hear you enjoyed your visit. See you back again soon! Kind regards, Anna S
Hi Mark, we are sorry to hear of your disappointment on this stay last month. We welcome any further feedback you may have on the particular areas you feel improvements were needed. Kind regards, Anna S
Airport shuttle didn't start early enough which was a reason I chose the hotel in the first place. I would have picked something else if I'd known the shuttle didn't start until 6 am
Autumn
Stayed 1 night in Apr 2024
Response from Anna S on 6 May 2024
Hello Autumn, our sincere apologies that our shuttle hours were not in line with your requirement this time. We hope that you had a pleasant stay nonetheless and we look forward to seeing you again. Kind regards, Anna S
Buenas condiciones y expelente servicio, estaba yo por coneccion de vuelos
Felipe
Stayed 1 night in May 2024
Response from Anna S on 6 May 2024
Thank you Felipe for choosing us as part of your travel plans. We're happy you enjoyed your stay and we look forward to seeing you again! Kind regards, Anna S
4/10 Poor
Nikhil
Travelled with partner
3 May 2024
Room is so dirty smell in all area elevator
Nikhil
Stayed 1 night in May 2024
Response from Anna S on 6 May 2024
Thank you Nikhil for sharing your review with us. We're very sorry to hear about your concerns and would have appreciated the opportunity to address them during your stay. Rest assured, our team will thoroughly investigate these matters for improvement. Kind regards, Anna S
The driver who picked me up from airport. He was very knowledgeable & shared so much of his experiences, he loved Philippines food & he served in military when President Kennedy was shot.( I forgot his name, but he was so helpful) there was an issue with the heating unit in my room & he was the one who came & showed me how it worked 💪, great older gentlemen
Rosalyn
Stayed 1 night in Apr 2024
Response from Anna S on 1 May 2024
Thank you Rosalyn for your kind review! We're thrilled you enjoyed your stay with us. We appreciate your feedback about Ali, our shuttle driver, and are glad to hear you were provided excellent service. We apologize for the issue on the heating unit but are glad it was resolved promptly. We hope to welcome you back for another great stay in the future! Kind regards, Anna S
Needed a quick stay close to the ferry, it was quiet, clean and quick.
Christopher
Stayed 1 night in Apr 2024
Response from Anna S on 30 Apr 2024
Hi Christopher, thank you for your review! We're glad we could provide you with a convenient and efficient stay for this trip. We hope to see you again! Kind regards, Anna S
We had a quick overnight that was comfy after a long day of flying. The reception was very friendly and accommodating.
Lisa
Stayed 1 night in Apr 2024
Response from Anna S on 26 Apr 2024
Hello Lisa, we sincerely appreciate you sharing your experience with us! We're thrilled to learn that your overnight stay was comfortable after a tiring day of travel. Hearing that our Front Desk team provided friendly and accommodating service brings us great joy. Your kind words mean a lot to us, and we look forward to the opportunity to welcome you back for another enjoyable stay! Kind regards, Anna S