Ratings based on 1,034 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

DO NOT PARK IN THE STREET!!

Posted 14-Apr-2014
Location: A lot of crazies wondering the streets
When we first arrived and thought I got lucky by there being one available spot in front of hotel diva. First thing I went in to ask the clerk if it was ok to park on the street. She said as long as you feed the meter till 6pm your all good. So I fed the meter till 6 and went about my business. The next morning I came out to get something out of my car and low and behold my window was busted out and our dvd player that we hid under the seat was gone. I went in to tell the clerk ( the same clerk I had asked the day before if was ok to park there ) and she said oh ya that happens all the time! She ended up giving me $25.00 off the room witch I thought was insufficient. The hotel offers valet parking for an outrageous $40 per night but a block away there is parking for $25. PAY TO PARK
3 out of 5
by A verified traveller

Convenient location, just OK room.

Posted 03-Apr-2014
Room was mediocre at best. Room wasn't fully cleaned prior to my arrival (trash not emptied, old room key). No counter space in the bathroom. Wouldn't go back.
4 out of 5
Recommended
for Everyone
by Brett from Seattle, WA

Nice hotel close to Union Square

Posted 01-Apr-2014
Pros: newer/remodelled feel
Cons: room & beds were a bit small
Location: union square, cable cars, BART/Muni nearby, restaurants, liquor stores
Nice San Fran hotel with newly remodelled feel. Free wi-fi was great.
5 out of 5
Recommended
for Everyone
by A verified traveller

Courteous Staff

Posted 01-Apr-2014
Great for mother-daughter trip! Concierge (both of the ones who helped us) were fantastic!
5 out of 5
Recommended
for Everyone
by Kristen from Boston

Perfect SF visit thanks to Hotel Diva

Posted 01-Apr-2014
Pros: the staff and location
Great location if you are visiting SF. The staff treated us royally! The rooms was wonderful although a bit noisy because we were street side (we were warned by the staff and given an option). Room was spacious, and bed was comfortable. Clean and well stocked for the business traveler.
Comment from
09-Jan-2014
Dear Kristen, Thank you very much for staying at Hotel Diva. We are very glad to hear that you enjoyed your stay with us. We hope to see you again in the near future. Best Regards Virgil Lopez Hotel Manager
4 out of 5
Recommended
for Everyone
by kim from h

Trendy hotel in a nice location w/ awesome staff

Posted 30-Mar-2014
Heard about this place from a friend and highly recommend it. I love the decor and you simply can't beat the location. Great place for a DIVA indeed. They offer complimentary makeup remover - nice touch for the ladies!
5 out of 5
Recommended
for Everyone
by Jayne from Vancouver, BC

Amazing friendly staff!

Posted 26-Mar-2014
Pros: Clean, funky, helpfull
Cons: Why do the construction people start so early????
Location: Everything
We arrived at the hotel tired, and the young lady and Carlos were there to help us with our bags and our check in. The hotel was amazing (except for the 2.00am construction!)
Comment from
29-Jan-2014
Dear Jayne S Thank you very much for sharing such a nice review with other travelers. We are so glad to hear that you had a nice experience. We will definitely let our staff know about your kind words. We hope to welcoming you again in the near future Best Regards Virgill Lopez Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Modern hotel in the heart of San Francisco

Posted 24-Mar-2014
My experience at the Hotel Diva was great! It's location plants you right in the heart of Union Square. Restaurants, shopping, and nightlife are all within walking distance of this hotel. I would stay here again!
4 out of 5
Recommended
for Everyone
by kathy from san francisco

Close to union square

Posted 22-Mar-2014
Pros: Quiet
Cons: Bed was lumpy
Great lunch at the oriental pearl, lunch special was too much food!!!!
3 out of 5
by ladygodzilla from san diego

The good and the bad

Posted 16-Mar-2014
Pros: The staff was welcoming and pleasant.
Cons: Sound insulation, bathroom sink space, maybe canned lights to light up whole room at once so no need to go around room turning on all lamps.
Location: Great location. 2 blocks from union sq., lots of shopping and restaurants nearby.
#1, THEY NEED TO DOUBLE PANE THE WINDOWS. They did a lot of remodeling but forgot the sound insulation. The plastic shower tub was not set in properly that it had air pockets underneath. So if you step on the bubble it makes a loud cracking sound. The staff were very nice, housekeeping was efficient. Also, don't understand the pedestal sink decision. I understand it was a small bathroom but a pedestal sink? There are other options you can put in that would still use the exact space dimensions yet give guests extra space for their toiletries.
Comment from
21-Jan-2014
Dear Ladygodzilla, Hotel Diva offers various types of accomodations located in the quiet section of the hotel, all available on Hotels.com. I'm sorry to hear there the street view room did not meet your needs. Please be assured we will look into the tub issue you mentioned. We have had no issues with the new tub surfacing not until now. Thank you for bringing it to our attention. I hope you will give Hotel Diva another chance. We look forward to seeing you again soon. Best regards, Virgil Lopez Hotel Manager