Ratings based on 1,038 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by Wendy from Mount Hood, OR

Close to everything in downtown San Francisco.

Posted 21-Apr-2014
Pros: The access to everything downtown. The decor and how the rooms were so comfortable. Loved the beds! Loved the curtains!
Cons: I know there is nothing you can do about it, but the garbage truck and garbage removal noise every morning between 3:00 and 6:00 a.m. was awful!
Location: Location was perfect...everything a person could enjoy or need was within walking distance.
The only thing that was not pleasant was being woken up every morning between 3:00 and 6:00 a.m. due to the alley being outside our window and all the garbage was there. We were woken up every morning to the sound of the garbage trucks and their back up beepers going off while backing up to the alley and then the noise of all the rolling garbage canisters being pushed and dumped into the truck. Other then that, we loved the hotel and everything it offered as well as the easy access to all transportation, shops, restaurants and districts.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location and very cute hotel!

Posted 20-Apr-2014
This hotel is in the perfect location to do all the shopping you want and also very close to Union Square and the tourist buses! The staff are so lovely and helpful.
2 out of 5
by A verified traveller

DO NOT PARK IN THE STREET!!

Posted 14-Apr-2014
Location: A lot of crazies wondering the streets
When we first arrived and thought I got lucky by there being one available spot in front of hotel diva. First thing I went in to ask the clerk if it was ok to park on the street. She said as long as you feed the meter till 6pm your all good. So I fed the meter till 6 and went about my business. The next morning I came out to get something out of my car and low and behold my window was busted out and our dvd player that we hid under the seat was gone. I went in to tell the clerk ( the same clerk I had asked the day before if was ok to park there ) and she said oh ya that happens all the time! She ended up giving me $25.00 off the room witch I thought was insufficient. The hotel offers valet parking for an outrageous $40 per night but a block away there is parking for $25. PAY TO PARK
Comment from
17-Jan-2014
Dear Traveller, I'm so sorry to hear someone broke into your car while it was parked on the street. There are a lot self parking around the city for a lesser cost with no in and out priviledges. Hotel Diva offers valet parking with unlimited in and out priveledges. Valet parking in the city could be costly, others even more than what we offer. We look forward to welcoming you back at Hotel Diva. Best regards, Virgil Lopez Hotel Manager
3 out of 5
by A verified traveller

Convenient location, just OK room.

Posted 03-Apr-2014
Room was mediocre at best. Room wasn't fully cleaned prior to my arrival (trash not emptied, old room key). No counter space in the bathroom. Wouldn't go back.
4 out of 5
Recommended
for Everyone
by Brett from Seattle, WA

Nice hotel close to Union Square

Posted 01-Apr-2014
Pros: newer/remodelled feel
Cons: room & beds were a bit small
Location: union square, cable cars, BART/Muni nearby, restaurants, liquor stores
Nice San Fran hotel with newly remodelled feel. Free wi-fi was great.
5 out of 5
Recommended
for Everyone
by A verified traveller

Courteous Staff

Posted 01-Apr-2014
Great for mother-daughter trip! Concierge (both of the ones who helped us) were fantastic!
5 out of 5
Recommended
for Everyone
by Kristen from Boston

Perfect SF visit thanks to Hotel Diva

Posted 01-Apr-2014
Pros: the staff and location
Great location if you are visiting SF. The staff treated us royally! The rooms was wonderful although a bit noisy because we were street side (we were warned by the staff and given an option). Room was spacious, and bed was comfortable. Clean and well stocked for the business traveler.
Comment from
09-Jan-2014
Dear Kristen, Thank you very much for staying at Hotel Diva. We are very glad to hear that you enjoyed your stay with us. We hope to see you again in the near future. Best Regards Virgil Lopez Hotel Manager
4 out of 5
Recommended
for Everyone
by kim from h

Trendy hotel in a nice location w/ awesome staff

Posted 30-Mar-2014
Heard about this place from a friend and highly recommend it. I love the decor and you simply can't beat the location. Great place for a DIVA indeed. They offer complimentary makeup remover - nice touch for the ladies!
5 out of 5
Recommended
for Everyone
by Jayne from Vancouver, BC

Amazing friendly staff!

Posted 26-Mar-2014
Pros: Clean, funky, helpfull
Cons: Why do the construction people start so early????
Location: Everything
We arrived at the hotel tired, and the young lady and Carlos were there to help us with our bags and our check in. The hotel was amazing (except for the 2.00am construction!)
Comment from
29-Jan-2014
Dear Jayne S Thank you very much for sharing such a nice review with other travelers. We are so glad to hear that you had a nice experience. We will definitely let our staff know about your kind words. We hope to welcoming you again in the near future Best Regards Virgill Lopez Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Modern hotel in the heart of San Francisco

Posted 24-Mar-2014
My experience at the Hotel Diva was great! It's location plants you right in the heart of Union Square. Restaurants, shopping, and nightlife are all within walking distance of this hotel. I would stay here again!