Lobby

Reviews of Club Donatello

Club Donatello
441 Mason Street, San Francisco, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 7 out of 14 reviews" "
Rating 8 - Good. 3 out of 14 reviews" "
Rating 6 - Okay. 2 out of 14 reviews" "
Rating 4 - Poor. 2 out of 14 reviews" "
Rating 2 - Terrible. 0 out of 14 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Pauline, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location
Great location to everything, we could walk to everything. Staff were very helpful with local knowledge and directions. Would definitely stay there again, loved it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location close to Union Square -- we stayed two nights. Friendly and helpful service (although one elevator was not working). Breakfast (which was included in our room price) was a basket of varied pastries (nice selection), choice of juices and coffee or tea. Hotel was a very good value.

8/10 Good

Sarah, London

Liked: Staff & service, property conditions & facilities, room comfort
Good location, comfortable place
A little dated but good, nice room with fridge and a microwave. I would stay again.

4/10 Poor

Salmon, San Diego

Good if you're in a pinch
Apparently there are 3 different hotel experiences here. Club Donatello, Hotel Donatello and a Time Share. Booked two rooms at Club Donatello. When we arrived, one of the rooms got demoted to the Hotel Donatello, lower floors, no club access. Hotel Donatello staff has no computer access to assign Club rooms. Had to wait several hours for the staff to get in touch with the appropriate Club manager to straighten things out. Ended up with a handicap accessible room with no tub. Not how you want to end a 4 hour car ride.... Staff was helpful, but the entire operation is haphazard and misleading. Rooms are decent. Take the experience with a pinch of salt.

4/10 Poor

brenton, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible customer service, room not worth the pric
Originally booked for one night and contacted hotel asking to change it to two days. They informed me (after taking 2 days to reply) to simply book another night. I did this and to my surprise the cost of the room for the second night was 12% more than the first. After several emails to the hotel they refused to honour the cheaper price for both nights. One reply from the hotel took over 5 days! I wouldn't have booked a second night knowing they would charge me $40 more than the first night. On leaving I asked reception to call a taxi for me. Instead of doing it themselves they called the bellhop to ask him to. The bellhop refused! Why wouldn't he call a taxi for me? Doesn't make sense. Never had anything like it in my 20 years of travelling. I would not recommend this hotel to anyone and I'm even going to speak to Expedia to recommend removing them from their list of hotels.

6/10 Okay

Xie, BJ

Liked: Cleanliness, room comfort
Location is good
Yet the price is too high. Overall the room quality is 4 star standard.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to explore San Francisco

6/10 Okay

A Traveler, Houston, Texas

Liked: Cleanliness, staff & service, room comfort
A Potential Diamond, but in Need of Polishing
Club Donatello could be outstanding--a mid- to late-20th century hotel only a block off Union Square. However, the hotel desperately needs updating to be competitive as a mid- to upscale property. Having said this, the relatively large rooms and good location makes it an attractive destination if you are out and about most of the day. As others have said, being across the street from a nightclub can make the hotel noisy at night, but this was a minor drawback from our 11th floor room. The staff was fine, but the fitness room was dated and inadequate.

10/10 Excellent

Bryan & Linda, Ormond-by-the-Sea, FL, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Great place to stay!
I've stay in the Donatello at least five times now, and it has always been great! Very large and comfortable clean rooms. Well stocked and maintained. Very polite and helpful staff. Great location, close to Union Square and all public transportation, including the cable cars. Easy to get to whether public transportation or your car. Very affordable downtown parking rates for hotel guests. Overall Great place to stay when in San Francisco.

10/10 Excellent

Mike, Philadelphia, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two thumbs up!
Great location, very friendly and helpful staff. Terrific happy hours on the top floor and a great restaurant. The in/out privelages and reasonably priced garage were much appreciated. I highly recommend.

10/10 Excellent

Lynn, Sacramento, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location, and location
If you want to stay in a great hotel, in the heart of Union Square, for a reasonable price, you cannot beat the Donatello. We walked to shopping, a fabulous dinner, the theater, and breakfast at Max's the next morning. You are one block from the cable car line, and one block from all the theaters on Geary. The rooms are spacious because this hotel is also a timeshare. I would stay here every time I come to the City.

10/10 Excellent

Daniela, Belo Horizonte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Localização e serviço excelentes
Fomos com família e amigos e fomos muito bem recebidos pela equipe do hotel muito simpática e solícita e paciente com nossos adolescentes que adoraram suas comodidades, o hot chocolate, e o wi fi! Localização privilegiada que deu muita liberdade e autonomia pro grupo! Recomendo.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima localização
Nível de serviço dos funcionários é excelente. Jesus, Carlos e Stephen atuam como verdadeiros anjos para quem chega em SF

10/10 Excellent

Sophie, tahiti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel de luxe qui accueille les familles.
Un accueil charmant, des concierges disponibles . Idéalement situé et très confortable. Ne pas hésiter !!!( le prix peut-être !!)