Bar (on property)

Reviews of The Lombardy Hotel

4 out of 5
The Lombardy Hotel
111 E 56th St, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 600 out of 1011 reviews" "
Rating 8 - Good. 278 out of 1011 reviews" "
Rating 6 - Okay. 76 out of 1011 reviews" "
Rating 4 - Poor. 36 out of 1011 reviews" "
Rating 2 - Terrible. 21 out of 1011 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Angela Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities
We loved The Lombardy Hotel. The winner for us while searching for a hotel in NYC was 2 queen beds in the room. It was also very close to other activities we were going to do while in NYC. We were able to walk to The Metropolitan Museum of Art and to the Lyric Theater to see Harry Potter and the Cursed Child. We were also within walking distance to very nice shopping and even Time Square! The staff was amazing and helped us expediently with various things including ground transportation to and from the airport. The Lombardy was also the most affordable hotel with the amenities we needed! Thank you Lombardy!
Stayed 4 nights in Mar 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, spacious room in a great location with warm, welcoming staff.
Stayed 2 nights in Mar 2024

8/10 Good

Jose, Coral Gables

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, excellent staff, rooms could be updated.
Stayed 8 nights in Mar 2024

10/10 Excellent

Miriam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased!
Stayed 4 nights in Mar 2024

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Marsha

Liked: Staff & service
Stayed 3 nights in Mar 2024

10/10 Excellent

fredi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was a great space and very comfortable! I was surprised it was so large. The ppl too were very nice and efficient!
Stayed 1 night in Mar 2024
Response from Abby S on 18 Mar 2024
Dear fredi, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great little hotel in the middle of the city. Staff was friendly and kind. The room was very clean and housekeeping was prompt. I would stay here again!
Stayed 5 nights in Mar 2024
Response from Abby S on 18 Mar 2024
Dear Donna, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Abby S on 18 Mar 2024
Dear Nadia, We appreciate the high rating and look forward to welcoming you for a future visit.

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Abby S on 18 Mar 2024
Dear Katie, We appreciate the high rating and look forward to welcoming you for a future visit.

10/10 Excellent

Juliann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Manhattan. Chic and not too expensive.
Stayed 1 night in Feb 2024
Response from Abby S on 18 Mar 2024
Dear Juliann, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,

8/10 Good

Heidi

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Abby S on 18 Mar 2024
Dear Heidi, We appreciate the high rating and look forward to welcoming you for a future visit.

4/10 Poor

Sevek

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I recently stayed at the Lombardy Hotel in New York and found its location to be extremely convenient, with easy access to everything the city has to offer. The doormen were particularly friendly and helpful throughout my stay, adding a welcoming touch to the experience. However, my enthusiasm was dampened by the disappointing condition of the rooms. The flooring was broken in places, and I even experienced an injury when a piece of wood from the floor poked my foot. Despite promptly notifying reception and being assured that a manager would contact me the next morning to arrange a room change, I never received a call. The rooms themselves were outdated and in need of serious renovation. Even the maintenance staff admitted they were unable to address the issues, recommending a room change. Unfortunately, the lack of follow-up and communication from hotel management left much to be desired. Despite these shortcomings, my time at the Lombardy Hotel was salvaged by the fact that I spent minimal time in the room due to exploring the city. However, I would caution future guests to manage their expectations regarding the accommodations.
Stayed 3 nights in Feb 2024

10/10 Excellent

Marco

Nice
Stayed 1 night in Feb 2024
Response from Abby S on 18 Mar 2024
Dear Marco, We appreciate the high rating and look forward to welcoming you for a future visit.

8/10 Good

Shawn

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff are Stellar in every way. The shower had a cold water knob for which slipped, on could get scalded easily. Maintenance attended to this but weren’t able to permanently fix. Service only for two; plates and silverware. Upon review of the property requirements it was required upon check in for those 18 or older too have current Covid tests results. The hotel mgr said it was the fault of Expedia for not having updated the requirements. I lost money because I complied.
Stayed 4 nights in Feb 2024

10/10 Excellent

Elena, Mountain Lakes

Liked: Cleanliness, staff & service, property conditions & facilities
Room, check-in and location are great. Very central to Midtown, Rockefeller Center.areas. No supplies for coffee maker in the room, even when asked at desk but fridge & microwave nice additions
Stayed 1 night in Feb 2024
Response from Abby S on 18 Mar 2024
Dear Elena, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,

10/10 Excellent

David Ramirez

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and close to many attractions
Stayed 7 nights in Dec 2023
Response from Abby S on 18 Mar 2024
Dear David Ramirez, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No restaurant. Not even to grab a coffe in the morning.
Stayed 3 nights in Feb 2024
Response from Abby S on 18 Mar 2024
Dear Jose, We appreciate the high rating and look forward to welcoming you for a future visit.

10/10 Excellent

Colombia

Stayed 2 nights in Dec 2023
Response from Abby S on 18 Mar 2024
Dear Colombia, We appreciate the high rating and look forward to welcoming you for a future visit.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Old school New York. Attentive, gracious and stylish.
Stayed 2 nights in Jan 2024
Response from Abby S on 1 Feb 2024
Dear Heidi, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,

10/10 Excellent

Miriam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Abby S on 23 Jan 2024
Dear Miriam, We appreciate the high rating and look forward to welcoming you for a future visit.

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Abby S on 23 Jan 2024
Dear Cara, We appreciate the high rating and look forward to welcoming you for a future visit.

8/10 Good

Charles Jerome

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite was comfortable, large and very clean. Ice was only available through bellman service. Not sure what additional facilities fee was for. All else very good. We’d stay there again.
Stayed 4 nights in Jan 2024
Response from Abby S on 23 Jan 2024
Dear Charles Jerome, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,

10/10 Excellent

Yesenia

Stayed 2 nights in Jan 2024
Response from Abby S on 1 Feb 2024
Dear Yesenia, We appreciate the high rating and look forward to welcoming you for a future visit.

10/10 Excellent

Gina Castiglione

Liked: Staff & service, amenities, property conditions & facilities
We loved the Lombardy! The hotel was small, quiet, clean, and very convenient for walking to nearby places like 5th Ave & to subway. The staff were very friendly & greeted you by name everyday. There were tons of places to eat as well in walking distance.
Stayed 4 nights in Dec 2023
Response from Abby S on 23 Jan 2024
Dear Gina Castiglione, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,

8/10 Good

Eloise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Abby S on 23 Jan 2024
Dear Eloise, We appreciate the high rating and look forward to welcoming you for a future visit.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice spacious rooms in a great location. The staff were wonderful.
Stayed 2 nights in Dec 2023
Response from Abby S on 1 Feb 2024
Dear Jason, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,

8/10 Good

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very unique and had a nice feel. Close to everything. The only downside was no bar or restaurant, still closed due to covid which was disappointing.
Stayed 6 nights in Dec 2023
Response from Abby S on 1 Feb 2024
Dear Lauren, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,

10/10 Excellent

Jessica

Stayed 1 night in Dec 2023
Response from Abby S on 1 Feb 2024
Dear Jessica, We appreciate the high rating and look forward to welcoming you for a future visit.

8/10 Good

erick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location impecable hotel
Stayed 2 nights in Dec 2023
Response from Abby S on 28 Dec 2023
Dear Erick, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,

4/10 Poor

Ashley

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I have stayed here before many years ago and loved it. This stay was a 180 from what I experienced in the past. Everything was under renovation and we were not told beforehand.
Stayed 3 nights in Dec 2023

10/10 Excellent

Ricardo, Foxboro

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 2 nights in Dec 2023
Response from Abby S on 1 Feb 2024
Dear Ricardo, We appreciate the high rating and look forward to welcoming you for a future visit.

8/10 Good

Eileen

Travelled with family
Liked: Cleanliness, staff & service
We had a huge suite with wonderful character. My family and I were very comfortable and would definitely consider this property for our next trip to NYC. Downside was no restaurant.
Stayed 2 nights in Dec 2023
Response from Abby S on 28 Dec 2023
Dear Eileen, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,

10/10 Excellent

Katherine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an absolutely wonderful stay at the Lombardy hotel. After living in NYC for 13 years, it’s been difficult finding a comfortable spot to come back to stay when we visit with our two year old. This hotel solves that problem for all future stays! The rooms are spacious and well furnished, plenty of closet space and a kitchen suitable to have snacks between meals. The staff is very accommodating and kind. We will be back for sure!
Stayed 1 night in Dec 2023
Response from Abby S on 28 Dec 2023
Dear Katherine, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,

10/10 Excellent

Jeanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Abby S on 1 Feb 2024
Dear Jeanie, We appreciate the high rating and look forward to welcoming you for a future visit.

6/10 Okay

Melina

Stayed 3 nights in Dec 2023

10/10 Excellent

Nancy

Stayed 5 nights in Dec 2023
Response from Abby S on 23 Jan 2024
Dear Nancy, We appreciate the high rating and look forward to welcoming you for a future visit.

10/10 Excellent

Patricia

Stayed 1 night in Dec 2023
Response from Abby S on 23 Jan 2024
Dear Patricia, We appreciate the high rating and look forward to welcoming you for a future visit.

10/10 Excellent

Mia, Los Angeles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Dec 2023
Response from Abby S on 1 Feb 2024
Dear Mia, We appreciate the high rating and look forward to welcoming you for a future visit.

6/10 Okay

Clare

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Comfortable bed in a pleasant neighbourhood
It was good to be away from Times Square and the area was upmarket within walking distance of Moma and Central Park. The beds were comfortable and the rooms quiet. We had 2 x King Suites with small kitchenettes in tiny rooms off the suite’s entrance corridor with no crockery or cutlery so if no use. Our suites looked nothing like those in the photos of the hotel facilities. The coffee shop on the ground floor was closed and there was very little communal space at reception. There were few options for breakfast- the Palace diner on E57th was authentic. We had a terrific time in NYC but used the hotel only for sleeping.
Stayed 5 nights in Dec 2023
Response from Abby S on 1 Feb 2024
Dear Clare, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Abby S on 1 Feb 2024
Dear Sarah, We appreciate the high rating and look forward to welcoming you for a future visit.

10/10 Excellent

James W

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Abby S on 1 Feb 2024
Dear James W, We appreciate the high rating and look forward to welcoming you for a future visit.

10/10 Excellent

James, Fredericksburg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Abby S on 1 Feb 2024
Dear James, We appreciate the high rating and look forward to welcoming you for a future visit.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not disappoint
Recently visited NYC for Christmas. We decided to stay at the Lombardy because of the location. It was definitely the right choice. We were within walking distance of some great restaurants and very close to several of the uptown tourist attractions. The staff professional, friendly, and service was GREAT. The one bedroom King Suite was huge and had everything you could want. Would definitely stay here again and recommend to my friends.
Stayed 4 nights in Dec 2023
Response from Abby S on 20 Dec 2023
Dear Thomas, Many thanks for your kind review. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards

10/10 Excellent

Laura

Stayed 3 nights in Dec 2023
Response from Abby S on 23 Jan 2024
Dear Laura, We appreciate the high rating and look forward to welcoming you for a future visit.

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love Lombardy!!
Love the Lombardy!! Best location! Needs new pillows. Otherwise very satisfied!!
Stayed 3 nights in Dec 2023
Response from Abby S on 20 Dec 2023
Dear Margaret, Many thanks for your kind review. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards

6/10 Okay

Diane

Liked: Cleanliness, staff & service
Bathroom was very dated. Cracks in the ceiling. Shower area was rusted.
Stayed 3 nights in Dec 2023

4/10 Poor

cheryl

Stayed 2 nights in Dec 2023

10/10 Excellent

Lorraine

Stayed 3 nights in Dec 2023
Response from Abby S on 1 Feb 2024
Dear Lorraine, We appreciate the high rating and look forward to welcoming you for a future visit.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
All I will say is the Location worked for me to get to my event ! Room size was pleasant !
Stayed 1 night in Dec 2023
Response from Abby S on 28 Dec 2023
Dear Paul, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,