46-inch flat-screen TV with cable channels, TV, iPod dock

Reviews of M Social Hotel Times Square New York

4 out of 5
M Social Hotel Times Square New York
226 W 52nd St, New York, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2560 out of 4090 reviews" "
Rating 8 - Good. 1011 out of 4090 reviews" "
Rating 6 - Okay. 283 out of 4090 reviews" "
Rating 4 - Poor. 138 out of 4090 reviews" "
Rating 2 - Terrible. 98 out of 4090 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Zulinett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 3 nights in Mar 2024

8/10 Good

Liliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is smaller than expected. Bathroom has no lock just fyi. All staff were great. Cynthia housekeeper was amazing!
Stayed 4 nights in Mar 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and helpful. The lobby area was so cool to hang out in. We loved everything about the hotel. Our only complaint was that the beds felt very small. I think they were full sized instead of queen but it wasn't unbearable. Still a great stay!
Stayed 3 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Melissa, thank you for your kind words regarding the welcoming atmosphere of M Social Hotel Times Square New York and the congeniality of our team members. We're thrilled that you enjoyed our vibrant common spaces. However, we acknowledge your observations regarding the bed size. We offer varying room options and will take this feedback into consideration for future improvements. We're delighted you still had an overall fantastic visit and eagerly anticipate your return.

10/10 Excellent

Lindsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a really enjoyable experience for the first time to New York with our children.
Stayed 3 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Lindsey, it's wonderful to hear that M Social Hotel Times Square New York contributed to your enjoyable experience in New York with your children. We're thrilled to know we played a part in creating memorable moments during your family visit. Thank you for sharing, and we look forward to your return.

8/10 Good

FANGZHI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Pretty convenient location, but the room is little big small and the elevator takes a bit long time to wait
Stayed 3 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Fangzhi, it's lovely to read that you found the location of M Social Hotel Times Square New York convenient for your stay. We understand that the size of your room and the elevator wait times were not what you expected. Rest assured that we continually work to refine our facilities. We hope to welcome you back for a seamless stay in the future.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 25 Mar 2024
Thank you for the 5/5 rating, Adrian!It's excellent you enjoyed your time at M Social Hotel Times Square New York so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was fun! Such an international experience. The primary drawback was staffing in the bar. Sparse for the demand. Eating cost and options within the hotel.
Stayed 4 nights in Mar 2024
Response from Customer Service on 24 Mar 2024
Angela, thank you for sharing your appreciation for the M Social Hotel Times Square New York's diverse appeal. We're pleased to hear you enjoyed the distinctive atmosphere. We acknowledge your feedback about the service in our bar and dining options. Our team is continuously working on enhancing the guest experience. We trust you'll notice a significant improvement during your future visits.

8/10 Good

Cindy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My overall first stay at the M Social was great! Although my first night when I arrived Sat 16th to check in I was rudely greeted by an older lady with an Afro short curly hair who was the receptionist. She asked me the name on the booking as I told her it was mine and she asked for ID she continued to look at my ID back and fourth (lady its a California ID NOT fake!) she then asked me for a credit card on file and asked if it was mine, who else would it be? With my name on it she also looked at it as if it was fake? she asked me if I had a second person in which I replied yes my boyfriend my boyfriends name was NOT on the booking and she asked for his id as well and she also looked at it for a long time but I don’t understand why she needed it? Unless I am wrong his name was not on the booking. She took longer to look at both of our IDS and card than the computer in front of her. I just felt that was really rude and was insinuating we were fake? Staff that day could’ve been a bit nicer and not rude. Other than that the location of the hotel is excellent! The cleaning staff it’s very friendly and do a great job! The rooms are a bit smaller than what the pictures show but still a good size, the view from the bar it’s amazing! I would recommend others to stay here and I would also love to stay here again. I just hope next time the receptionist are a bit nicer. Checking out was a breeze!
Stayed 4 nights in Mar 2024

10/10 Excellent

Donna E

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying here! We will return again!! It’s a perfect location and close to the subway. Love it here and love NYC❤️
Stayed 3 nights in Mar 2024
Response from Customer Service on 22 Mar 2024
Donna, it's wonderful to hear that M Social Hotel Times Square New York continues to be your preferred stay during your visits to the city. We are delighted that our prime location facilitates ease of travel, especially with the nearby subway. Your love for us and for NYC fills us with joy. We are looking forward to your next stay!

8/10 Good

Ashlee

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 23 Mar 2024
Ashlee, thank you for your rating following your stay at M Social Hotel Times Square New York. We're glad to see you had a good stay experience and we hope to be your host of choice in the near future.

8/10 Good

Marilou

Travelled with family and small children, Business traveller
Liked: Staff & service, property conditions & facilities
Perfectly located, one bloc from Times Square!
Stayed 5 nights in Mar 2024
Response from Customer Service on 20 Mar 2024
Marilou, it's great to hear that you found M Social Hotel Times Square New York's location ideal for your needs, placing you right in the heart of the action. We appreciate your feedback and hope to welcome you again soon!

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic view of Times Square! Near everything, especially theatres. Friendly staff, nice bar. Clean facilities. Love to stay there when we go to NY.
Stayed 4 nights in Mar 2024
Response from Customer Service on 20 Mar 2024
Rita, it's fantastic to hear that M Social Hotel Times Square New York played a pivotal role in your memorable New York visit! Your compliments regarding our strategic location, friendly team members, in-house bar, and clean facilities fill us with pride. We're already looking forward to being your first choice for accommodation upon future visits to the city. Safe travels!

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Hotel is clean. Nice stay.
Stayed 4 nights in Mar 2024
Response from Customer Service on 19 Mar 2024
Kelly, it's wonderful to hear you appreciated the strategic position of the M Social Hotel Times Square New York. It's always our top priority to provide a cleanly environment to enhance our guests' experience. We're glad your stay was enjoyable, and we look forward to welcoming you back!

10/10 Excellent

Ngoc

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Customer Service on 20 Mar 2024
Ngoc, thank you for your high rating following your stay at M Social Hotel Times Square New York. It's a pleasure to know that we met your expectations and we look forward to welcoming you back on your next trip to New York. Safe travels!

10/10 Excellent

Lacorea

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely return, everything was amazing and our broadway show was only a 2 min walk as well as time square!!!!
Stayed 3 nights in Mar 2024
Response from Customer Service on 19 Mar 2024
Lacorea, we are thrilled to hear of your enjoyable experience at M Social Hotel Times Square New York. It's wonderful that our prime location provided easy access to your Broadway show and Times Square. We eagerly await your return for another amazing experience.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is located in a prime location and easy to get around! Very quiet and clean!
Stayed 3 nights in Mar 2024
Response from Customer Service on 19 Mar 2024
Michael, thank you for your kind comments about M Social Hotel Times Square New York. We appreciate your recognition of our prime location, as well as the tranquility and cleanliness you experienced during your stay. We hope to welcome you back in the near future.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything
Stayed 3 nights in Mar 2024
Response from Customer Service on 19 Mar 2024
Kenneth, we are pleased to hear that you enjoyed everything about your stay at M Social Hotel Times Square New York. It's delightful to know that we met your expectations, and we look forward to having you back for another perfect stay.

10/10 Excellent

WAN HUA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and nice lobby! Destination fee included $10 food and drink allowance. Please remember to check your bill at check out. Got over charged but after contacting hotel. They refund the drink included in the allowance for me immediately.
Stayed 2 nights in Mar 2024
Response from Customer Service on 19 Mar 2024
Wan, it's wonderful to learn that you appreciated the advantageous location and attractive lobby at M Social Hotel Times Square New York. We appreciate your reminder about the importance of reviewing the final bill, it's certainly good practice for all guests. We're also glad to hear any billing discrepancy was promptly resolved. We trust that your experience with our responsive team members made your stay even more enjoyable, and we look forward to welcoming you back in the future.

10/10 Excellent

LaCourtney

Liked: Cleanliness, staff & service, property conditions & facilities
M Social was an excellent stay. Loved the view of time square and the staff was super nice.
Stayed 3 nights in Mar 2024
Response from Customer Service on 19 Mar 2024
LaCourtney, thank you for sharing your wonderful experience at M Social Hotel Times Square New York. It's great to hear you admired the picturesque view of Times Square from your room and found our team members to be extremely friendly. We're looking forward to welcoming you back on your next visit to New York.

2/10 Terrible

Doc

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was not cleaned at all for the first two days. I had to call each day for towels and toilet paper. Room was dirty. Very obvious that wiping down all surfaces is not a priority here. The front staff are rude and inconsiderate. On our last night we were not told that the hotel was hosting a huge loud st Patrick’s day event and apparently the guest to that event are more important than the guest paying to stay in the hotel. It was absolutely ridiculous trying to get in the dang elevator to get up to our room by the amount of drunk people lingering around. The music was so loud and you can hear everything and everyone. So disruptive and no one told us anything! Wish we would have known about this prior to our stay because we would have chosen another hotel. For the amount of money we paid we were so disappointed! Take my advice, do not stay here!
Response from Customer Service on 18 Mar 2024
Doc, we acknowledge your feedback and sincerely regret to hear about the shortcomings during your stay. It's disheartening to learn that the cleanliness of your room didn't meet your expectations and there were issues with our service provision. Your concerns about our team being inconsiderate aren't reflective of our usual standards, and we're disheartened to know it affected your experience. We also understand that unwelcome noise can be a nuisance, and we lament that the event held during your stay affected your comfort.It is our mission to ensure our guests feel valued and taken care of, and we're sorry that we seemingly fell short in this instance. We will address these matters with our team and seek ways to improve. Your words will serve as a vital point of discussion on how we can better serve our guests.We hope that you would give us another chance to make your experience better in the future.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very clean and modern
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Veronica, it's wonderful to hear you appreciated the prime location at M Social Hotel Times Square New York. We take pride in our modern and pristine interiors and it's great to see this was a highlight of your stay. We hope to welcome you back in the near future.

10/10 Excellent

Dub

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 5 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Dub, it's wonderful to hear you appreciated the prime location of M Social Hotel Times Square New York. Thank you for sharing your positive experience. We hope to welcome you back in the future!

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well taken care of hotel
Stayed 1 night in Mar 2024
Response from Customer Service on 16 Mar 2024
Jessica, it's heartening to hear that you acknowledge the efforts put into the upkeep at M Social Hotel Times Square New York. Your wonderful feedback underlines our commitment towards enhancing our guest experience. We hope to welcome you back on your next trip to New York.

10/10 Excellent

Laura

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, fairly quiet, and great value. Great for families. Kids loved the games near the lounge!
Stayed 3 nights in Mar 2024
Response from Customer Service on 15 Mar 2024
Laura, thank you for sharing your experience at M Social Hotel Times Square New York. It's wonderful to hear that you appreciated our cleanliness, value, and family-friendly atmosphere. We're delighted that your kids enjoyed the games near our lounge. We look forward to welcoming you and your family back to our hotel in the future.

6/10 Okay

Allison Hilary

Travelled with family
Liked: Cleanliness, staff & service
The limited staff we dealt with were all lovely. The location of the hotel was very convenient to Time Square, the subway and Central Park so that was awesome. The vibe of the hotel was more like a club so it just wasn’t for us. When we booked this hotel, we didn’t know that we had to take an elevator from street level to the actual lobby of the hotel. When only one of the two elevators is working it takes a hot minute to get to the actual hotel. If you were allowed to take the stairs to the lobby, that would be great. The water pressure in our room was nonexistent so that was kind of annoying. Overall it was just okay but we wouldn’t stay there again.
Stayed 4 nights in Mar 2024
Response from Customer Service on 15 Mar 2024
Allison, it's good to hear you appreciated our team members and the strategic location of M Social Hotel Times Square New York. We understand your concerns about the ambience and challenges with the elevator. Your feedback regarding waiting times and the room amenities like water pressure are appreciated. While the hotel's setup is designed for convenience and safety, we empathize with your perspective. We're sorry to hear you wouldn't consider us for future stays, and we hope you'll give us another chance to provide a more suitable experience.

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
professional staff, clean, trendy property, decent food, easy check-in excellent location
Stayed 3 nights in Mar 2024

10/10 Excellent

Marianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 4 nights in Mar 2024
Response from Customer Service on 14 Mar 2024
Marianne, it's a joy to know you had a positive experience at M Social Hotel Times Square New York. We genuinely appreciate your high rating even without specific feedback. We look forward to hosting you again on your next visit. Have a marvelous day!

10/10 Excellent

KALLY MARIE, Ferriday

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at M Social Hotel Times Square before & was very satisfied. This stay was no different. All around excellent hotel. The room had all the conveniences we needed for a 3 night stay for 3 people (combination safe, fridge, plenty of charging outlets, full length mirror, iron & board, 3 end tables for 2 double beds). No coffee/tea amenities in room, but coffee was available in the mornings in the lobby. Common areas included everything we needed with reasonable hours of operation (restaurant, bar, terrace, seating/table areas, foosball, shuffleboard, gift/convenience shop). 2 street level elevators taking you to the lobby were a little slow & always crowded, but were in a climate controlled area & monitored by security. We had no wait times with the bank of elevators on the lobby/floor levels servicing the rooms. All staff members were friendly & courteous. They went out of their way to say hello, ask how we were liking our stay & if we needed anything. The hotel is centrally located with walkable accessibility to the Theater District, Times Square, Central Park. I will use M Social Hotel Times Square again.
Stayed 3 nights in Mar 2024
Response from Customer Service on 14 Mar 2024
Kally, thank you for your glowing review. It's wonderful to hear that M Social Hotel Times Square New York thrilled you with its many amenities, donging areas and our vigilant security measures. We're glad to know our colleagues made your visit even more enjoyable through their friendly and courteous service. It's reassuring to hear that you found our location to your liking, with easy access to notable city spots. M Social Hotel Times Square New York is elated to welcome you back for future stays.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Mar 2024
Response from Customer Service on 13 Mar 2024
Robert, it's fantastic to hear you found the location of M Social Hotel Times Square New York to be ideal. Your feedback is highly appreciated, and we look forward to having you with us again in the future.

10/10 Excellent

carolina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot beat the location! I’ve stayed here previously and it would be my choice again and again.
Stayed 2 nights in Mar 2024
Response from Customer Service on 13 Mar 2024
Carolina, it's wonderful to hear that M Social Hotel Times Square New York continues to be your top choice. We appreciate your positive remarks about our location, and we can't wait to welcome you back again soon.

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities
Great visit and hotel stay.
Stayed 3 nights in Mar 2024
Response from Customer Service on 12 Mar 2024
Brittney, thank you for sharing your wonderful experience at M Social Hotel Times Square New York. We're absolutely delighted that your visit met your expectations. It's always a pleasure to provide our guests with an enjoyable stay. Looking forward to welcoming you back on your next trip!

10/10 Excellent

Reggie, miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is beautiful with great views to Times Square and the river. The rooms are very clean with crisp and comfortable bedding. We had a. Issue with our first room and the manager did not hesitate to find a solution. Would love to come back, especially during New Years.
Stayed 2 nights in Jan 2024
Response from Customer Service on 12 Mar 2024
Reggie, it's fantastic to see your high praises for M Social Hotel Times Square New York. We're pleased you appreciated our prime views, immaculate rooms, and cozy bedding. In light of the situation in your first room, we're glad our manager could promptly assist. We can't wait to host you again, perhaps during the festive New Year's celebrations.

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was a prime location, great atmosphere, close to parking snd felt very safe.
Stayed 1 night in Mar 2024
Response from Customer Service on 13 Mar 2024
Traci, it's delightful to hear you appreciated M Social Hotel Times Square New York's ideal location, vibrant ambiance, and proximity to parking. We're glad your stay also provided you with a sense of security. Your positive review means a lot to us and we hope to welcome you back in the future.

8/10 Good

Mia, Orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying at the M Social! Excellent bar, food is delicious, the staff are all so kind, friendly & attentive! My only issue is that I felt the bathroom could be a bit tidier. I don’t want to see any remnants of prior guests.
Stayed 3 nights in Mar 2024
Response from Customer Service on 10 Mar 2024
Mia, thank you for your loyalty to the M Social Hotel Times Square New York and showcasing our bar and cuisine. We're thrilled to hear that our team members met your expectations with their kindness and attentiveness. We do, however, regret to hear about your experience with the cleanliness of the bathroom and assure you that immaculate standards are usually a priority for us. We appreciate your feedback and will be sure to address your concerns to ensure outstanding service and cleanliness. We hope to welcome you back very soon.

10/10 Excellent

Steven, Van Nuys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 11 Mar 2024
Steven, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at M Social Hotel Times Square New York!

2/10 Terrible

Andrea

Business traveller
Would not return
Stayed 1 night in Mar 2024
Response from Customer Service on 10 Mar 2024
Andrea, it's disheartening to hear that your stay didn't meet expectations. We continuously strive to improve the guest experience. Your dissatisfaction has been noted and we'll work diligently to make improvements. Please consider giving us another chance in the future to demonstrate our commitment to your comfort.

10/10 Excellent

Karina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and well kept. Staff was helpful, courteous and friendly. The location was excellent as well, within walking distance to time square and Central Park.
Stayed 3 nights in Feb 2024
Response from Customer Service on 9 Mar 2024
Karina, it's wonderful to hear that you had a great stay at M Social Hotel Times Square New York. Our team sincerely appreciates your kind words about the cleanliness and maintenance of our property, and their diligent hospitality. Your note about our prime location near major city attractions like Times Square and Central Park validates our commitment to providing convenient accommodation. We would love to welcome you back soon for another memorable visit.

10/10 Excellent

Mary Lou

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In walking distance to Times Square and other landmarks.
Stayed 3 nights in Feb 2024
Response from Customer Service on 8 Mar 2024
Mary Lou, we're thrilled to know M Social Hotel Times Square New York's prime location offered easy access to Times Square and other prominent destinations for you. We sincerely hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Just a quick walk away from most of the tourist attractions and some great restaurants. The hotel staff was very friendly at check-in/out and the common area was great for socializing and games.
Stayed 5 nights in Feb 2024
Response from Customer Service on 8 Mar 2024
Joshua, it's uplifting to hear that you enjoyed the prime position of M Social Hotel Times Square New York close to popular landmarks and eateries. We're glad that you found our team members approachable during check-in/out processes, and that you appreciated the communal space for mingling and leisure. Thanks for your kind words and for choosing our hotel. We hope to welcome you back soon.

10/10 Excellent

SHATRONDA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on 8 Mar 2024
Shatronda, it's splendid to know you had an excellent stay at M Social Hotel Times Square New York. We genuinely appreciate your high rating! Waiting eagerly for your next visit.

10/10 Excellent

evanilda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything I like
Stayed 1 night in Mar 2024
Response from Customer Service on 6 Mar 2024
Thank you for sharing, Evanilda!At M Social Hotel Times Square New York, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Rich

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lobby and outdoor patio was awesome. Room was spacious with a great bed. Definitely would stay here again!
Stayed 3 nights in Feb 2024
Response from Customer Service on 8 Mar 2024
Rich, it's wonderful to know you had such an enjoyable stay at M Social Hotel Times Square New York! We're happy to hear you appreciated our prime location, stunning patio, and well-appointed rooms. Your kind feedback is much appreciated, and we can't wait to welcome you back for another memorable experience.

10/10 Excellent

Lissette Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Close to subway,restaurants and theaters
Stayed 4 nights in Feb 2024
Response from Customer Service on 6 Mar 2024
Lissette, thank you for your positive feedback. We're thrilled that M Social Hotel Times Square New York’s ideal location was to your liking! Its close proximity to major attractions and conveniences truly makes it a gem. We hope to have the pleasure of serving you again on your next visit to the Big Apple.

8/10 Good

Rebecca

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Our room could have been a little cleaner. The coffee cups were not replaced after we used them. Other than that, all was good.
Stayed 2 nights in Feb 2024
Response from Customer Service on 4 Mar 2024
Rebecca, it's heartening to hear your overall experience at M Social Hotel Times Square New York was positive. We acknowledge your comment about the cleanliness and coffee cups and rest assured, your valuable feedback will be taken seriously. We can't wait to provide an even better stay the next time you're in town.

10/10 Excellent

Sandor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Service on 3 Mar 2024
Thanks for the perfect rating, Sandor! We can't wait to see you again soon for another amazing experience at M Social Hotel Times Square New York. Have a great day!

10/10 Excellent

Alex

Stayed 1 night in Feb 2024
Response from Customer Service on 3 Mar 2024
Thanks for sharing this perfect rating, Alex!We're thrilled to hear you enjoyed your stay at M Social Hotel Times Square New York! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

James, Brookhaven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean staff is friendly great location
Stayed 4 nights in Feb 2024
Response from Customer Service on 1 Mar 2024
James, we're genuinely thrilled to hear you found M Social Hotel Times Square New York to be spotless, our team members affable, and the location optimal for your needs. Thank you for choosing us and leaving this stellar feedback. We're excited for the opportunity to host you again in the future.

8/10 Good

Nikki

Stayed 2 nights in Feb 2024
Response from Customer Service on 2 Mar 2024
We appreciate you sharing this positive rating, Nikki!The comfort of our guests is important to us so we can't wait to see you back again at M Social Hotel Times Square New York. We want to share an even more enjoyable experience with you next time.

10/10 Excellent

Takara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. I loved everything about my stay here.
Stayed 2 nights in Feb 2024
Response from Customer Service on 29 Feb 2024
Takara, your positive sentiment brightened our day! It's delightful to hear that you embraced the location and had an enjoyable experience at M Social Hotel Times Square New York. We greatly appreciate your feedback and look forward to welcoming you back for another memorable stay.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent modern hotel that is close to the action of Times Square, Broadway shows, MOMA, and great places to eat!
Stayed 3 nights in Feb 2024
Response from Customer Service on 29 Feb 2024
Michael, it's wonderful to hear you enjoyed your stay at M Social Hotel Times Square New York. Our proximity to Times Square, Broadway shows, MOMA and numerous dining options is something we are quite proud of and we're glad this aspect resonated with you! We hope to welcome you back to our contemporary establishment in the near future. Safe travels until then.