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Reviews of The Gordon House Hotel

4 out of 5
The Gordon House Hotel
5 Battery, Apollo Bunder, Colaba, Mumbai, Maharashtra

Reviews

7.8

Good

Rating 10 - Excellent. 21 out of 101 reviews" "
Rating 8 - Good. 54 out of 101 reviews" "
Rating 6 - Okay. 15 out of 101 reviews" "
Rating 4 - Poor. 7 out of 101 reviews" "
Rating 2 - Terrible. 4 out of 101 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night in this property. The location is excellent - very close to The Gate of India meaning that you can walk to a number of different places eg colaba causeway. The property itself is quite hidden away and doesn't look that impressive from the outside, however inside it is very well set up. It is quite small so not on the scale of much larger hotels. The staff were extremely helpful and the breakfast in the morning was very good. Despite the central location it was not noisy at night.
Stayed 1 night in Mar 2024

8/10 Good

David

Stayed 2 nights in Jan 2024

8/10 Good

Morag

Travelled with family
Liked: Amenities
Perfectly situated hotel. Immaculate. Charming staff. However, we found it a trifle souless and without character.
Stayed 2 nights in Jan 2024

8/10 Good

rajan

Liked: Cleanliness, staff & service, property conditions & facilities
This place is great because of the location. But the service is average. Would recommend staying here if you want the location, but there's much better hotels if you're looking for an upgraded experience
Stayed 7 nights in Apr 2023
Response from Chetan Shinde on 1 May 2023
Dear Rajan,Thank you for taking the time to share about your experience at The Gordon House Hotel.My team and I are concerned that your overall experience at the hotel was less than satisfactory. Please accept my heartfelt apology.We sincerely hope you will give us another opportunity to better understand our shortcomings and thus improve.We look forward to hearing from you and we sincerely hope you will provide us with another opportunity to serve you.Regards,Chetan shindeHotel Operations Manager

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gordon house
Short stay arrived late staff were waiting for us and lively and helpful. Great value for money
Stayed 1 night in Jan 2023
Response from Chetan Shinde on 17 Feb 2023
Dear Alan,Greetings from The Gordon House Hotel!!!Thank you for such an encouraging feedback, reading this review has definitely brought a big smile to my face. My team will be thrilled to hear the kind words you have to say. We have been working tirelessly to create the moments you've had with us and we are happy to see we did meet your expectations. We will look forward to seeing you once again amidst us.RegardsChetan ShindeHotel Operations Manager.

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very classy and stylish little boutique hotel right in the heart of Colaba. Was completely impressed.
Response from Chetan Shinde on 6 Jan 2023
Dear Nicholas,Thank you for your stellar rating and review. We’re extremely delighted to learn that you had a great stay and loved the overall experience. Positive comments like these are a great boost to our overall functioning and morale. We thank you for appreciating all our earnest efforts and we will strive to deliver such great experiences consistently. We look forward to welcome you again.RegardsChetan ShindeHotel Operations Manager.

10/10 Excellent

Raxa

Stayed 1 night in Dec 2022
Response from Chetan Shinde on 20 Dec 2022
Dear Raxa,Thank you for your stellar ratingWe thank you for appreciating all our earnest efforts and we will strive to deliver such great experiences consistently. We look forward to welcome you again.RegardsChetan ShindeHotel Operations Manager.

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Good value for money but
Price is low as is the quality. But all is clean. I booked and paid 4 nights but left after a day, because the general quality was lower than I anticipated on.
Stayed 4 nights in Dec 2022
Response from Chetan Shinde on 10 Dec 2022
Dear Sir,,Thank you for taking the time to share about your experience at The Gordon House Hotel.My team and I are concerned that your overall experience at the hotel was less than satisfactory. Please accept my heartfelt apology.To the best of our understanding you did not indicate any specific concerns to the members of our team on the various occasions they checked with you about your satisfaction during your stay. We sincerely hope you will give us another opportunity to better understand our shortcomings and thus improve.We look forward to hearing from you and we sincerely hope you will provide us with another opportunity to serve you.

10/10 Excellent

Vitina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quiet and very clean. We loved our stay here. Will highly recommend this place to anyone who is looking to be close to tourist attractions. The breakfast options were good too.
Stayed 3 nights in Apr 2022
Response from Chetan Shinde on 6 May 2022
Dear Vinita, Thank you for highlighting the exceptional experience you had during your stay with us and for recommending us We have been working tirelessly to create the moments you've had with us in the past and we are happy to see we did meet your expectations. We will look forward to seeing you soon once again

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2020

10/10 Excellent

Bhupesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Location Amazing Decor Very Clean Hotel
Amazing Location Amazing Decor Very Clean Hotel very helpful and friendly staff would definitely visit again
Stayed 1 night in Jun 2019
Response from Hemant G. Bangera on 27 Jun 2019
Dear Guest, We thank you for taking the time off to provide us invaluable feedback regarding your stay at the Hotel. We appreciate the fact that you had a comfortable stay and you liked the location, ambience & service. We look forward to welcoming you back on your next visit assuring you of our best services at all times

2/10 Terrible

Fasi

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Stay away from this Hotel they are scammers. I had to leave earlier from this hotel because of my family emergency my flight boarding pass was printed by the manager he saw that i had to go back to Dubai i Canceled many other flights because i had to go back to Dubai still they refused to refund me for the nights i didn’t stay there how is this fair? I’ve always been told that indian people were the nicest people in the world and this is what i get? On top of this i used my credit card in their bar and it was copied and someone purchased stuff with it. The hotel looks nice but the rooms smells so bad we couldn’t sleep at night and the music from their night club shakes the rooms. For the price it’s so not worth it you can get better hotel. I will tell all my friends and families about my experience with them and im a social media manager i will make sure that no one from Canada goes to them after this poor experience.
Stayed 4 nights in Mar 2019
Response from Neil Nunes on 6 Jun 2019
Dear Guest, Greetings from The Gordon House Hotel..!! We would like to thank you for your feedback regarding your recent stay at our hotel. With regards to your refund request, we do understand and empathize that you were checking out due to an emergency, however ,since it was on online pre-paid booking which was on a non- refundable basis as per the booking engine policy, we had to charge for all the 04 nights. We regret the inconvenience caused to you. We have also noted your feedback regarding your credit card being misused at the bar. Let me assure you that we have a strict control on the usage of guest cards and please be assured that no one at our end has misused your credit card. However if you do have any specific data which you can share with us regarding your card being misused, kindly write back and share the details with us so we can investigate the matter accordingly. Regarding the odor from the room, we do a thorough check of each room before the same is allotted to a guest and if you had brought this to our notice during your stay , we would have shifted you to a different room. Your feedback that you were disturbed by the music from the club has been noted and we apologize for the same. However, just to bring to your attention, we keep the noise decibels to a certain level only so as not to disturb our room guests. We regret the overall experience you had which is not typical of the level of service we provide to our guest . Regards Neil Nunes Sr. Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, spotlessly clean hotel in the best location possible for a trip to Mumbai Highly recommend, staff are amazing
Stayed 8 nights in Mar 2019

10/10 Excellent

Cheri A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t wait to stay here again!
Room was a bit smaller and less luxurious than hoped, but that turned out not to matter. Everything worked, and the service and breakfast were extraordinary. Most importantly, the location was unbeatable.
Stayed 6 nights in Feb 2019

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Nice hotel in a great location. Clean and comfortable.
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent time at Gordon House. Very pleased to be upgraded to a suite. Will definitely stay here again and recommend the place to others. The breakfast layout could have been more elaborate. Nevertheless, very polite and helpful staff at the restaurant.
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Unwanted company in my bed, on the second night woke up to find 3 cockroaches on my bed, not what you would expect from a middle to high bracket hotel, i was moved to another room which was fine , there was no apology from management about this so maybe assume its not a rare experience , noise from the nightclub below until late not good either so very disappointed with my stay
Stayed 2 nights in Nov 2018

8/10 Good

Alan, UK

Liked: Cleanliness, staff & service, room comfort
Close to Marine Drive and the Gateway to India. Hotel staff very friendly. Can be a little noisy when the club is operating.
Stayed 2 nights in Oct 2018
Response from Hemant on 23 Nov 2018
Dear Guest, Thank you for choosing to stay with us and taking time to review us on this travel forum. We would like to thank you for your kind appreciation of our Hotel location and the ambience.

8/10 Good

JOSEPH MICHAEL

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2018

8/10 Good

Nanda, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel very close to India Gate
Stayed their for my visa interview. Hotel Room is very spacious, clean and having very good facilities. Only problem I noticed is in bath room shower the hot and cold water was not flowing continuously and stopped intermittently sometimes. Breakfast was decent and I liked it. Staff is also good.
Stayed 1 night in May 2018
Response from NEIL NUNES on 30 Jun 2018
Dear Guest, Thank you for taking the time to review us on this travel site and share your valuable feedback about the hotel. We always aim to provide a truly unique experience, and I am pleased to know that you enjoyed your stay at the hotel . I have noted the contents of your constructive feedback about the bath room shower and kindly be rest assured that your comments have been taken into consideration and would be worked upon.Once again, thank you for choosing to stay with us and we hope The Gordon House Hotel remains your hotel of choice whenever you visit Mumbai. Best Regards Neil Nunes Sr. Front Office Manager

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a Second Visit
Great location, incredibly underrated. Sevice, room, breakfast were spot on . Staying there again on my return trip
Stayed 1 night in Feb 2018

4/10 Poor

Matt, London

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nightclub one floor below!
The hotel and staff were great but when we got back to our room the floor was vibrating from the noise of the nightclub on the first floor immediately below. I have never heard such noise in a hotel room. To be fair it was the night before NYE and a Saturday but still shocking! It may have been better if we were on the 3rd floor or higher. The staff were nice but couldn't do anything about it. They had a large stash of ear plugs at reception. Unfortunately I would not recommend this otherwise lovely hotel.
Stayed 1 night in Dec 2017

10/10 Excellent

Phillip, Boone, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel and amazing value in heart of Mumbai
We had an amazing stay at the Gordon House over the Christmas Holiday. It's location is perfect and it is an amazing value. We will stay at the Gordon House for our next trip to Mumbai. 2 blocks from Gateway to India, 2 blocks from art galleries.
Stayed 4 nights in Dec 2017

8/10 Good

Missaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bit expensive, but super!
It was fantastic. Apart from the rate being bit in the pricy side, Gordon House is a superb hotel. Very helpful staff.
Stayed 1 night in Nov 2017

2/10 Terrible

Paul

Disliked: Staff & service
This is a nightclub, not a hotel !
Not recommended to stay on a Friday or Saturday night as this place wants to be a hotel AND a nightclub. No chance of any sleep until the bar closes at 1.30am and the management doesn't give a dam; upon checkout they suggested they had an althernative room but made no attempt beforehand. My original allocated room had a vile smell but would also not have escaped the thud-thud-thud of the nightclub. Not an acceptable hotel on a Friday or Saturday night
Stayed 3 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with a delicious breakfast
Great breakfast and great location to roam around the city - many interesting things to see and do during the day and the night. The decor of the interiors gives character to this hotel. The disco in the building is a bit noisy though.
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Welcoming hotel with character in Colaba
A very nice hotel with three different themes for the rooms. The staff are welcoming and helpful. The breakfast selection is very broad with a buffet and a good selection of freshly cooked dishes too. The location is fantastic with many sights in easy walking distance such as the Gateway of India, Marine Drive and Nariman point. The only drawback is the nightclub in the same building. If you are not a sound sleeper, then you might want to bring some earplugs.
Stayed 1 night in Nov 2017

8/10 Good

Trevor, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and good location
A good hotel, although taxi driver found it difficult to find, so best to print off a map if not sure where you are going. Excellent location close to the Gateway to India and good restaurants (Leopold was good with plenty of buzz) and Colaba Social Club was also nice for a drink and close by. Others have mentioned the small bathrooms, but the rest of the room more than makes up for that if you aren't planning to spend hours in the bathroom. Service throughout was good and friendly and I thought this was excellent value for money for a big city,
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Not bad
It was okay room is good but toilet is ok. Very loud music sound from the bar
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel close to the attraction.
Very good location & convenient. Only thing was very close to bar so little disturbing at night

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in great area of Mumbai
Really nice hotel with great staff/service. Bathroom a little small but room very clean. Nice extras such as welcome drink, daily newspaper, water and bathroom accessories. Only downside is the bar/club on first floor - great fun when you're at the bar but if trying to sleep then pretty much impossible before 1am - bring good ear plugs. Would stay at this hotel again as location and staff excellent.

8/10 Good

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Mumbai
Nice hotel in Mumbai. Long ways to airport because of traffic though

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant in great location
Very happy with my stay. The staff were super helpful. The room was very pleasant. Loved the western and Indian breakfast options.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort

10/10 Excellent

jaspal, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A GEM....in a chaotic but vibrant spot.
A well thought of ,quaint but stylish in its unique way with very good service . All stir fry.the restaurant has good food, good ambience, efficient service.

8/10 Good

Michelle, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and great value
Would definitely stay here again, very pleased with it. Great location just around the corner from the gates of India. Staff were lovely and pleasant to deal with also.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel Experience
Bathrooms are a bit cramped, but otherwise an excellent hotel.

8/10 Good

rahul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book For the Location.
Being an old favourite boutique hotel, I booked this for nostalgia. Other than that, if I were to have stayed there now for the first time, I definitely would have mixed reactions. Nothing can beat the location of this hotel. If you traveling to Bombay for pleasure, this is where one needs to stay. Great neighborhood. Best cultural experience you can have. Other than that, the property being old, there are some basic issues. Air conditioning sure was a problem. And in Bombay summer, it's extremely uncomfortable when the AC isn't optimum. And this being Bombay with space constraints, the bathrooms are way too small. But overall, great place.

8/10 Good

Sharyn, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Gorden House Hotel is in an excellent position
Only a few minutes walk to the palace, gateway, leopard cafe, markets across the street. The staff directed us easily to everything we needed. I recommend it, especially to first time travellers to Mumbai like us. Also, well priced and the food was good, especially the lunches Havana on the second floor. We didn't hear any noise on the saturday night from the nightclub.

8/10 Good

hachia, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location in colaba near gate of india
We stayed there for 4 nights. We were overall happy with our stay. Checking in was efficient. Rooms were good size and clean. Air conditioning was noisy. Breakfast satisfactory. Indian dishes delicious.used stir fry one night..superb. Only issue was the disco which some may find offputting. Staff were excellent. Would use again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well priced, clean & secure hotel
In town for business and wanted a well priced, clean & secure hotel that was easy to get in and out of for various meetings in Colaba. This hotel was exactly that. Didn't have any issues with the nightclub noise that was reported on other reviews but then I was there on a Mon & Tues night. Staff very helpful. Would stay here again.

8/10 Good

jeannine, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel Excellent location in Colaba,
Would have been perfect, but although my room was excellent, there was a constant noise, day and night, still there when you switch off the AC, made it difficult to sleepat night. I signalled it when I checked in , nothing could be done. Stayed there 5yrs ago, the problem was already existant disappointing.

2/10 Terrible

Amit, Pune

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Gordon House Colaba - Mumbai - Worst hotel ever...
It was one of the worst experience for me. I reached the hotel at 3:15PM. Inspite of 12PM checkin, reception asked me to wait for 30 more minutes as room was not ready. After I checked in, I called at least 3 times before some one came and helped me with the Safe which was not working. Finally they changed the safe. Late night, I started hearing loud noise and my room floor was vibrating as there was a discotheque near my room. After complaining, they changed my room at 1AM in the midnight. Reception was aware of this problem, still they gave me this room. I had to get up at 4AM to be ready for Mumbai Marathon #SCMM. I barely got 2hrs sleep. I would never again recommend this hotel to anyone.

8/10 Good

candy, los angeles

Liked: Staff & service, room comfort
Great stay helpful staff perfect location
So helpful with any questions Went beyond the expected Would come back and stay anytime

6/10 Okay

james, london

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good location, cold staff
The location is great for the price but some of the front desk staff were cold and unhelpful. The room was great but the room service food was atrocious. I was given a raw chicken burger and a ceasar salad that was about 4 days old. The staff were unapologetic about the raw chicken which was odd, wouldn't recommend the food.

6/10 Okay

Parijat, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nightmare experience
The bar plays such loud music that tge hold building shakes at the middle of the night. Couldnt sleep at all at night upto 3 am. Hotrible experience. Will never stay again neither will reccomend to anyone else. It is less an hotel and more a bar mimicking a disco.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Very clean hotel, just around the corner from The Gateway to India & close to many restaurants, markets & bars. Also very close to museums & galleries. Excellent rooms, very spacious, very clean. Free internet, which is very reliable. Tea & coffee in the rooms, together with 2 litres of free bottled water each day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great Location
Well located in excellent area. Clean, modern, very helpful staff, good restaurant downstairs. Room somewhat dark. Noise from bar downstairs on Saturday night.

10/10 Excellent

Kunal, SIngapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well maintained hotel, relax experience
I stayed here in Sept 2014 for a night with my fiancé. It was a very good experience. The room was of 5 start quality with every possible amenities available in the room, I was amazed to see everything in there. My fiancé loved it all :-) The morning breakfast was very good, right from Indian menu (On Demand) to continental menu were available. The only disappointment was that, I used their Computer/Desktop with internet facility for my office work purpose, they charged me extra for that with per hour usage rate wherein the internet speed was very poor because of which it took me 1 hour for 15 mins of work! I think this kind of facility should be free of cost at such hotels! Anyway, the overall experience was very good, I would definitely come to this place again when I visit Mumbai next.
Response from Avinash on 25 Apr 2015
Thank you for staying with us and the feedback.our hotel offers free wifi facility to all our resident guests,however the wifi is not offered at the business centre which you had used for your office work.we will surely look into this aspect and do the needful.Have a bice day!Regards avinash bhatia (Sr.Manager Sales & Marketing)