Standard Twin Room | 1 bedroom, desk, blackout curtains, free WiFi

Reviews of OYO 24 Sussex, London Paddington

3 out of 5
OYO 24 Sussex, London Paddington
24 Sussex Gardens, London, England

Reviews

6.4
Rating 10 - Excellent. 38 out of 294 reviews" "
Rating 8 - Good. 87 out of 294 reviews" "
Rating 6 - Okay. 84 out of 294 reviews" "
Rating 4 - Poor. 45 out of 294 reviews" "
Rating 2 - Terrible. 40 out of 294 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

GRACE

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst hotel dirty poor customer service
Stayed 4 nights in Nov 2023

6/10 Okay

Kylan

Travelled with partner
Liked: Staff & service
Just okay
Stayed 1 night in Oct 2023

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great! They were really kind
Stayed 2 nights in Oct 2023

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin. Ok room. Downside was the bathroom for my room was 2 floors below my room. Random but was clean and tidy
Stayed 1 night in Oct 2023
Response from Joey on 6 Nov 2023
We are sorry to hear about your experience, Thomas! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon, and we will ensure that you experience the comfort and hospitality we are known for. Regards, Joey

8/10 Good

Stephen, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, attentive staff.
Response from Dewi on 6 Nov 2023
That is great to hear, Stephen! Thank you for joining our family and we will always aim to live up to your standards. Regards, Dewi

8/10 Good

Elizabeth

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early and were able to leave our bags at reception. The man on reception was friendly, helpful and polite. We checked in at number 30 where the reception is for 24 Sussex. Our room was clean, comfortable and had plenty of tea and coffee facilities. The location was excellent. Close to Paddington and Edgware Road tube so it was easy to get around. The Heron pub was nearby where they do excellent Thai food at a very reasonable price. The hotel provided free croissants and muffins for breakfast which was a lovely touch. The room wasn’t the biggest and not luxury but the price was excellent, the beds were comfy and it was clean. An excellent base for exploring London with lots of pubs, restaurants and shops nearby. All the staff were friendly and helpful and the area felt safe and was quiet at night despite being so central. Would stay again and recommend it.
Stayed 2 nights in Sep 2023
Response from Tim on 6 Nov 2023
Hi, Elizabeth! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

8/10 Good

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location and it’s very close to everything// I didn’t like the mattresses it’s was air mattress but the room it’s perfect only for 1 person .
Stayed 1 night in Oct 2023
Response from Tim on 6 Nov 2023
Hi, Ivan! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Tim

4/10 Poor

Kee Liang

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No lift for persons with disabilities, small space, no air con, shared fridge, very spartan.
Stayed 3 nights in Sep 2023
Response from Dewi on 6 Nov 2023
We are sorry to have you disappointed, Kee! Hoping to grab the missing stars by working on the feedback shared and ensure your future visits with us nothing less than perfect. Wish you a wonderful day ahead :) Regards, Dewi

8/10 Good

Hugh

Liked: Cleanliness, property conditions & facilities
Clean and quiet
Stayed 1 night in Sep 2023

2/10 Terrible

Liliana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I am happy that I only booked a one night stay at this hotel. This hotel is terrible and disgustingly dirty. The bed is old and uncomfortable, the sheets were filled with hair, the carpet is old and dirty and also had hair (apparently it had not been vacuumed), and due to it being so old and dirty my one night was not the most pleasant. The only positive thing was that it had a good shower and the stuff was nice. I will never stay here again.
Stayed 1 night in Sep 2023

6/10 Okay

Jordi

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
n/a
Stayed 2 nights in Aug 2023
Response from Ava on 12 Sept 2023
Thanks for the perfect rating, Jordi! Looking forward to your continuous love and support. Regards, Ava

2/10 Terrible

Paul

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID! Stay somewhere else on Sussex Gardens
AVOID! We paid for a cheap hotel so didn't expect much. But the bed was uncomfortable - you could feel the mattress springs. The only sockets to plug your phone in were at the end of the bed or across the room. The shower overflowed all over the bathroom floor because it wasn't sealed properly on the outside and the drainage was insufficient. Someone did come to cut a bigger hole in the shower drain but it made no difference. The PVC shower mat has never been cleaned and very dirty. The door strip to the bathroom is not fixed and loose so a trip hazard. There was a big damp patch on the wall which to be fair may have been from a recent leak upstairs. There was no response to reporting these issues. We had 2 rooms, one had hand soap and shampoo/shower gel. The other had shampoo/shower gel only. Reception insist they do not provide hand soap even though they were the same brand in one of the rooms. It's London and a good location so they can charge what they like and continue to ignore the problems or pretend not to understand you.
Stayed 2 nights in Aug 2023
Response from Tim on 12 Sept 2023
Hi, Paul! We are very sorry that you have had an uncomfortable experience with us. Cleanliness is something about which we are particular and can not compromise, of course, we never want our visitors to face these problems. Thank you for raising this problem, and be assured that we will take this up and address it immediately. In case something else please contact us. Regards, Tim

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Short OK stay in London with a few issues
This was an OK stay, and staff were polite and helpful, although the room we were in had issues that we shouldn't have had to find. The shower was hot & worked well, but did not drain fast enough when the shower was running, so overflowed out of the tray, soaking the bathroom floor. This was partly because the seal between the shower screen and the tray needed redoing, and partly because the drain was not running away fast enough, causing the overflow. There was a large wet damp patch on the wall (this was a basement room), either from a leak above or in the wall. The carpet was stained and dirty in some places and could do with a shampoo or replacement. The non-slip shower mat was rolled up in the corner of the bathroom and was clearly covered in black mould spots and not cleaned, so we didn't touch that, as it was unusable. The tea and coffee and kettle in the room were fine, and the TV worked OK, but had an All in One remote control, which hadn't been programmed fully, so only did basic operation and couldn't be used to display a TV programme guide, for instance. WiFi seemed to be quite good. The bed was reasonably comfortable, but it felt like the mattress was cheap, with some creaky springs in places. Linen and towels were clean and the room overall was fairly clean and very tidy (apart from the shower mat). Door and building entry was by card, which worked well. Overall the stay was OK for a cheap'ish stay in London, but maintenance could definitely be better.
Stayed 2 nights in Aug 2023
Response from Ava on 12 Sept 2023
We are extremely sorry to know this, Guest! Thanks for notifying this concern to us. We will surely escalate this to the reliant team to take corrective action and to make sure it is not repeated in the future. Regards, Ava

2/10 Terrible

Will

Stayed 1 night in Aug 2023

8/10 Good

Hollie

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Sam

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023

6/10 Okay

Chris

Liked: Staff & service, property conditions & facilities
Room was good for the price. It is close to major subway lines and restaurants. Wasn’t a huge fan of our ground floor window opening up without a screen or protective gate so we kept it shut. Would recommend it to other travelers!
Stayed 3 nights in Jul 2023

6/10 Okay

Elaine

Travelled with partner
Disliked: Amenities, property conditions & facilities
The sink was very small and clogged, literally overflowed onto the floor just while washing my hands. Also had to go out and buy my own soap as the soap bottle that was provided was empty. There was a glass shelf above the sink leaving so very little space between them I could barely get my head over the sink to brush my teeth. The staff was nice, check in and check out was quick and easy.

6/10 Okay

Alex

Travelled with family
Just a basic hotel, not bad.
It was a very basic hotel room. It was clean, but it was very stuffy. The ensuit was also basic and had no soap only shampoo. TV did have netflix though. Arrival was confusing as main reception was further down the block of buildings than the address stated.
Stayed 2 nights in Jul 2023

6/10 Okay

Daniel T

Stayed 1 night in Jul 2023
Response from Eva on 25 Jul 2023
Hi, Daniel! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Eva

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good valve hotel. Great location.
Stayed 1 night in Jul 2023
Response from Eva on 20 Jul 2023
Hey Alan! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Eva

10/10 Excellent

steffen

Stayed 1 night in Jun 2023
Response from Eva on 20 Jul 2023
Thanks for taking out your valuable time to rate us, Steffen! We will work even harder to make your stay a memorable one :) Regards, Eva

8/10 Good

Gary

Liked: Cleanliness, staff & service
It was spot on for the price but we were in the room at the top of the hotel so there was no hot water
Stayed 1 night in Jun 2023
Response from Eva on 20 Jul 2023
Thank you for rating us positively, Gary! It is so disheartening to see our valued guest unsatisfied with our services. We will surely work upon the shared feedback to improvise our services in the future. Have a nice day ahead :) Regards, Eva

10/10 Excellent

Fraser

Stayed 1 night in Jun 2023
Response from Eva on 20 Jul 2023
Hey, Fraser! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Eva

8/10 Good

Manreet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, good value
Stayed 2 nights in Jun 2023
Response from Eva on 20 Jul 2023
Hi, Manreet! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Eva

8/10 Good

Navneet

Stayed 2 nights in Jun 2023
Response from Eva on 20 Jul 2023
Thanks for taking out your valuable time to rate us, Navneet! We will work even harder to make your stay a memorable one :) Regards, Eva

2/10 Terrible

Harry

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Avoid
Avoid at all costs. Couldn’t sleep due to constant noise and the room was the most uncomfortable I have ever stayed in and I’ve stayed in a lot. Couldn’t swing a cat in the bathroom.
Stayed 4 nights in May 2023
Response from Ava on 24 May 2023
Hi, Harry! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Ava

8/10 Good

Sam

Stayed 1 night in May 2023
Response from Ava on 18 May 2023
Hi, Sam! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Ava

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Ava on 18 May 2023
Thanks for rating us superbly, Guest! Glad to know that you loved our services :) Regards, Ava

8/10 Good

Laila

Stayed 1 night in May 2023
Response from Ava on 18 May 2023
Hey, Laila! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ava

6/10 Okay

Jing

Travelled with family
Disliked: Cleanliness, amenities
Great location and it is close to the paddington station and a lot of restaurants. Walking distance to Hyde park.
Stayed 4 nights in Apr 2023
Response from Dewi on 4 May 2023
Hey, Jing! Thank you so much for rating us positively. As per the feedback, we can see that you are not completely satisfied with our services, we have notified the concern with our significant team to ensure a comfortable stay in the future. Regards, Dewi

2/10 Terrible

Paige

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely awful
This “hotel” was absolutely awful. The beds were covered in stains, the towels were rock hard, the window was all rotten causing wood to fall onto one of the beds and it didn’t lock. We felt very unsafe in the hotel so we decided to leave. The “hotel” staff are very rude and unhelpful. Don’t waste your money here
Stayed 1 night in Mar 2023
Response from Lisa on 7 Mar 2023
Hi, Paige! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Lisa

6/10 Okay

Jevgeni, Bristol

Liked: Staff & service
Small-ish room suitable for single travellers or a couple travelling on the light. Basic room, exactly what you are paying for. Bathroom is very small and I wouldn’t recommend it for the larger person.
Stayed 1 night in Feb 2023
Response from Lisa on 14 Feb 2023
Hi, Jevgeni! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa

10/10 Excellent

Pierina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you so much for taking us last minute! It was a great stay!
Stayed 1 night in Feb 2023
Response from Lisa on 14 Feb 2023
Hey, Pierina! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Lisa

8/10 Good

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean property with lovely staff. Plenty of tea/coffee and a takeaway breakfast option. Walk to Paddington Railway Station took around 15-20 minutes. Would stay again.
Stayed 1 night in Jan 2023
Response from Eva on 7 Feb 2023
Hi Emma! Thanks for taking out time to share your prestige review with us. We take pride in giving outstanding services to our customers and we are overjoyed to receive your compliments and appreciation. Regards, Eva

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Ammy on 18 Jan 2023
Thanks for the positive rating. Hope to welcome you again soon. Regards, Noah.

10/10 Excellent

tabinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value room and friendly service. convenient location
Stayed 2 nights in Dec 2022
Response from Lisa on 10 Jan 2023
Great to hear this, Tabinda! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Lisa

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2022
Response from Eva on 19 Nov 2022
Hi, We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Eva

2/10 Terrible

Melanie

Stayed 1 night in Sep 2022
Response from Ammy on 2 Oct 2022
Hi, Melanie! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

4/10 Poor

C

Travelled with group
Liked: Cleanliness, staff & service
Noise
Just noise all night. From banging of doors, to other guests arguing in corridor. Room was adequate, but intermittent sleep from the constant noise.
Stayed 1 night in Sep 2022
Response from Greta on 19 Sept 2022
Hi, thanks for rating us, looks like your stay with us hasn't been up to par. We believe in continuous improvement. Give us another chance and we'll make sure you experience the comfort and hospitality we know. Regards, Greta

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good stay
Stayed here on the hottest day of the year in a room on the top floor - no air con, toilet two floors down from my room
Stayed 1 night in Jul 2022
Response from Ammy on 19 Aug 2022
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

6/10 Okay

JENNIFER CHING YEE

Liked: Staff & service
Disliked: Cleanliness
Got rm6 which was just the room. Washroom was seperate and only a couple steps down from the room (private and unshared). Room could have been cleaner as it didn't seem vacuumed. Staff was friendly upon check in (check in is a few steps from 24, and was actually at #30). Had a coffee machine, towel and a cookie.
Stayed 1 night in Jul 2022
Response from Simon on 11 Jul 2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

10/10 Excellent

Vicki

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Jane on 8 May 2022
Hi, Vicki! Thanks a lot for staying with us. Hope to host you soon. Looking forward to your continuous love and support. Regards, Jane!

6/10 Okay

Tim

Business traveller
Liked: Cleanliness, staff & service
Ok but lack of ensuite was a shame
It was my error but i hadn't realised I'd booked a room with an ensuite. I did have a private bathroom with shower but it was down three flights of stairs. The room itself looked as though the furniture was quite new. Comfortable and clean. They're was however a really of putting smell of vinegar in the hallways which fortunately didn't continue into the room. Wouldn't stay again because of the bathroom situation but otherwise a pretty reasonable price for the location. The staff were also friendly at checkin and out.
Stayed 1 night in Apr 2022
Response from Cheshta on 3 May 2022
Hi, Tim! Thank you for sharing your feedback with us. We will work even harder for your complete satisfaction and make your stay an amazing experience next time. Regards, Ivy

6/10 Okay

jeremy

Stayed 1 night in Mar 2022
Response from Cheshta on 2 Apr 2022
Hi, Jeremy! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Hotel with a warm welcome
A received a warm welcome on checking in and was shown to my room. The room was very nice and the bed was very comfortable.
Stayed 1 night in Feb 2022
Response from Jane on 27 Feb 2022
Thanks for rating us, Daniel! Your review made our day. We hope to delight you with our services. Regards, Jane!

2/10 Terrible

Rubel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You staff member didenr even book in when I had Servered room and been paid for aswell
Stayed 1 night in Jan 2022
Response from Jon on 30 Jan 2022
Hi Rubel, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback. Regards, Jon

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to make sure I had what I needed. The room was basic, but well lit and pleasant. Would definitely stay again.
Stayed 2 nights in Oct 2021
Response from Jane on 18 Oct 2021
Thanks for such a lovely review, Christine! Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Jane!

8/10 Good

June

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oyo hotel
Our stay at the Oyo hotel London was good. Room clean, resent refurbishment. Small but was ok.
Stayed 1 night in Oct 2021
Response from Mark on 4 Oct 2021
Thank you for the appreciation, We hope to give you a consistent service every time. Regards, Mark

10/10 Excellent

Roger A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Leo on 2 Apr 2021
Hi, Roger! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Alex