Ratings based on 115 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
by Andy from Hampshire
Non Smoking twin PLEASE!!!!!!Posted 14-Apr-2014
Cons: Attidutes, service and meeting customer requirement - all failed
Did not get room allocated on booking confirmation. Ended up in smoking room despite request to change. Stunk to high heaven of cigarette smoke. Pointing out room type confirmed in documentation fell on deaf ears. An experience never to be repeated Sheraton or Expedia!!!!!!
for Everyoneby David from Sarasota FL
Classic ElegancePosted 13-Apr-2014
Location: Close to Tube Station all Landmarks. Wonderful to run in Green or Hyde Park.
Elegant Hotel that has maintained a high standard of service. You will not be disappointed
for Everyoneby A verified traveller
Pls select the room carefully, avoid near the liftPosted 19-Feb-2014
The hotel is located in excellent location. Very near to all the shopping area and sightseeing landmarks. However, we had to change the room twice because of two reason. The heating and electricity was not working on the first chosen room. And the second room we change was next to the lift and it was so noisy, unable to sleep. If not because of its good location, i will not choose this hotel.
for Business Travellersby Pawan Sidhu from England, UK
NicePosted 27-Nov-2013 on Hotels.com
for Business Travellersby Laura from New York
Very good location for my purposePosted 19-Oct-2013
Pros: Efficient and courteous.
Cons: I think it presents itself as a corporate hotel and has no pretentions.
Location: For my art gallery and auction house purposes, perfect location.
Was in London for Frieze art fairs at Regents Park and to go to Sotheby's and Christies and art galleries,mso location was excellent. Hotel staff very nice and professional. Classic room was small but had bathtub., which was great.
Recommendedby Capt.Uday from Mumbai,india
Room facilitiesPosted 24-Sep-2013 on Hotels.com
I had booked an executive room for 3 nights from 18th thru 21st of Sept and paid money in advance. However, I found that there were no tea/ coffee maker ( not provided despite many reminders), no slippers, no iron, no stationery etc. Even after paying close to £300 per night for these rooms, I wasn't provided the basic amenities as mentioned in your web site. I was so disgusted with service that I checked out after 2 nights even though I stood to lose the third night room charges. Certainly no value for money.
by Roy from Sydney
Mayfair Hotel convenient for the West EndPosted 02-Sep-2013
Pros: Location and price. the staff were good.
Cons: The hotel is tired and in need of refurbishment if is is to compete with the new generation of 5 star hotels in Europes real capital.
A tired hotel that has seen better days and is slipping behind others in the area.
for Everyoneby A verified traveller
Excellent location and very pleasant experience.Posted 14-Aug-2013
We had a great time at our stay at this hotel. We will hopefully be back.
for Everyoneby Gianluca from London, UK
A bit disappointingPosted 05-Aug-2013
Cons: service and quality of staff
Location: Excellent location to every amenity within walking distance
I had booked a double room for a two night stay. When I arrived on the friday evening I was presented with a twin room which was not appropriate. Despite my insistence to change the room, it was eventually changed. The stay was fine after the initial issue, the hotel concierge were friendly but the reception staff were condescending and ambivalent. Considering this was a large hotel, staff were thin on the ground. Not what to expect from a hotel of this grade.
for Shoppingby pjb from uk
Posted 31-Jul-2013 on Hotels.com
A perfect location for a shopping trip . Hotel very peaceful with very attentive staff .