Outdoor pool, pool umbrellas, pool loungers
Check availability

Reviews of Hilton Vacation Club Cancun Resort Las Vegas

3.5 out of 5
Hilton Vacation Club Cancun Resort Las Vegas
8335 Las Vegas Blvd S, Las Vegas, NV

Reviews

8.0

Very good

Rating 10 - Excellent. 955 out of 1974 reviews" "
Rating 8 - Good. 477 out of 1974 reviews" "
Rating 6 - Okay. 253 out of 1974 reviews" "
Rating 4 - Poor. 131 out of 1974 reviews" "
Rating 2 - Terrible. 158 out of 1974 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

LILIANA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great, we’d stay here again.
Stayed 4 nights in May 2024

6/10 Okay

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was asked to put a deposit of $40 to watch and listen to their time share presentation.
Stayed 1 night in May 2024

6/10 Okay

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I feel your check out time is very early, I’m use to check out time being at least 11:00am. At your property the check out time is 10am, when I asked about a late check out it would only be extended until 10:30am without a charge. Going forward I will make sure to ask about check out times prior to booking.
Stayed 3 nights in May 2024
Response from Justin Robbins - FOM on 8 May 2024
Thank you for choosing Cancun Resort! We appreciate the feedback about your recent stay. We are sorry that some things did not go well with your stay. We will share these comments with our team in an effort to improve our guest service. We hope you return so that we can provide a better experience.

10/10 Excellent

niet

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are spacious, huge pools for the kids! Overall great hotel- Pools closed to early
Stayed 4 nights in May 2024
Response from Justin Robbins - FOM on 8 May 2024
Thank you for choosing Cancun Resort! We are elated to hear that you enjoyed your stay. Comments such as this are what drives our team to provide such a wonderful experience day after day. We appreciate the review and hope you visit us again!

10/10 Excellent

ANTONIO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean nice large rooms. Staff, very helpful and friendly. Perfect place for a family vacation.
Stayed 3 nights in May 2024
Response from Juliane on 7 May 2024
Thank you for choosing Cancun Resort and for the outstanding review! We are grateful that we had the opportunity to provide an exceptional vacation experience for you and your family! We hope to see you again soon!

8/10 Good

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Justin Robbins - FOM on 8 May 2024
Thank you for choosing Cancun Resort and for the feedback about your recent stay. We are happy to hear that you were mostly satisfied with your visit. We take pride in our guest service and hope to have the opportunity to host you again so that we can earn a perfect score!

6/10 Okay

Jenni

Travelled with family and small children
Liked: Staff & service
Dirty dishes left over in the dishwasher and the garbage disposal was broken
Stayed 3 nights in May 2024
Response from Juliane on 7 May 2024
Thank you for choosing Cancun Resort! We appreciate you choosing us as your place to stay but we are disappointed that you were not completely happy with your experience. We hope you visit us again so that we can improve upon this visit.

10/10 Excellent

Jose Monarrez

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly
Stayed 3 nights in Apr 2024
Response from Juliane on 7 May 2024
Thank you for choosing Cancun Resort! It is fantastic to see that you had a wonderful stay with us! We can’t wait to welcome you again!

2/10 Terrible

Evan

Disliked: Cleanliness
Stayed 2 nights in May 2024
Response from Juliane on 7 May 2024
Thank you for choosing Cancun Resort and for the comments! We are sad to hear that your stay did not go as any of us would like. We will use this feedback to improve our operations. We apologize for the inconvenience and hope that you return so that we can provide a better experience.

10/10 Excellent

Nashaia

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Absolutely loved my stay here! Best place I've stayed at and felt completely safe. It is a large property so we had to call for room service as they did not come on their own. Other than that 10/10
Stayed 6 nights in Feb 2024
Response from Juliane on 7 May 2024
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!

10/10 Excellent

Rigoberto Guadiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the convince yet away from the hustle and bustle of the strip.
Stayed 2 nights in Feb 2024
Response from Juliane on 7 May 2024
Thank you for choosing Cancun Resort! We are elated to hear that you enjoyed your stay. Comments such as this are what drives our team to provide such a wonderful experience day after day. We appreciate the review and hope you visit us again!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 4 nights in Apr 2024
Response from Juliane on 7 May 2024
Thank you for choosing Cancun Resort and for the amazing comments! We appreciate you taking the time to share your recent experience with us. We are so happy to hear that you enjoyed your stay. We hope you visit us again soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Juliane on 2 May 2024
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!

10/10 Excellent

denise

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 17 nights in Apr 2024
Response from Juliane on 2 May 2024
Thank you for choosing Cancun Resort and for the amazing comments! We appreciate you taking the time to share your recent experience with us. We are so happy to hear that you enjoyed your stay. We hope you visit us again soon!

10/10 Excellent

Sirous

Travelled with family, Business traveller
Liked: Amenities
..
Stayed 1 night in Apr 2024
Response from Juliane on 2 May 2024
Thank you for choosing Cancun Resort! We can’t wait to share this wonderful review with our team! Feedback such as this motivates us to always do our best to provide a memorable stay for our guests. We hope you visit us again soon!

8/10 Good

Mark

Liked: Cleanliness, staff & service
Elevator was down for 4 days.
Stayed 14 nights in Apr 2024
Response from Juliane on 2 May 2024
Thank you for choosing Cancun Resort! We appreciate the feedback about your recent stay. We are sorry that some things did not go well with your stay. We will share these comments with our team in an effort to improve our guest service. We hope you return so that we can provide a better experience.

10/10 Excellent

Elya

Liked: Staff & service, amenities, property conditions & facilities
spacious
Stayed 3 nights in Apr 2024
Response from Juliane on 2 May 2024
Thank you for choosing Cancun Resort and for the outstanding review! We are grateful that we had the opportunity to provide an exceptional vacation experience for you and your family! We hope to see you again soon!

6/10 Okay

Bency Paul

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Check-in and parking is okay. Room cleanliness was kinda bad as the bedsheets still had stains, and some parts of the room like under the bed still had things from the previous customers (could be the housekeeping's fault). The bathroom amenities like shampoos were also not restocked. Also unfortunate most of the pool areas are closed often so it gets crowded in some parts. Lastly I wish the security deposit gets returned much faster.
Response from Liana C. on 30 Apr 2024
Thank you for choosing Cancun Resort and for taking the time to share this feedback with us. We are sorry to hear that you were not satisfied with your visit. We will use these comments to work on bettering our guest experience. We hope to see you again so that we can improve upon this stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Juliane on 2 May 2024
Thank you for choosing Cancun Resort and for the outstanding review! We are grateful that we had the opportunity to provide an exceptional vacation experience for you and your family! We hope to see you again soon!

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast , staff was very friendly. Our room was clean and had what we needed. There’s a grocery store across the street and onsite cafe. Only problem was someone close to us kept smoking pot and our room smelled horrible.
Stayed 2 nights in Apr 2024
Response from Juliane on 2 May 2024
Thank you for choosing Cancun Resort! We are elated to hear that you enjoyed your stay. Comments such as this are what drives our team to provide such a wonderful experience day after day. We appreciate the review and hope you visit us again!

10/10 Excellent

Khadija

Liked: Property conditions & facilities
Great
Stayed 3 nights in Mar 2024
Response from Juliane on 2 May 2024
Thank you for choosing Cancun Resort and for the outstanding review! We are grateful that we had the opportunity to provide an exceptional vacation experience for you and your family! We hope to see you again soon!

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Juliane on 2 May 2024
Thank you for choosing Cancun Resort and for the amazing comments! We appreciate you taking the time to share your recent experience with us. We are so happy to hear that you enjoyed your stay. We hope you visit us again soon!

2/10 Terrible

Kalista Kayleen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Liana C. on 30 Apr 2024
Thank you for choosing Cancun Resort and for the comments about your recent stay! We always appreciate the feedback as it helps us improve our overall guest experience. We are sorry that there were some issues with your visit. We will do our best to use these comments and be better in the future. We hope you return so that we can provide you with a better stay.

2/10 Terrible

DIEP

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Liana C. on 30 Apr 2024
Thank you for choosing Cancun Resort and for the comments about your recent stay! We always appreciate the feedback as it helps us improve our overall guest experience. We are sorry that there were some issues with your visit. We will do our best to use these comments and be better in the future. We hope you return so that we can provide you with a better stay.

8/10 Good

Diana, ESCONDIDO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The suite was clean and comfortable, and the staff was friendly and polite.
Stayed 2 nights in Apr 2024
Response from Juliane on 2 May 2024
Thank you for choosing Cancun Resort and for the great rating! We appreciate you taking the time to share your recent experience with us! We are always working hard to provide our guests with an exceptional experience. We hope you return so that we can turn this into a perfect score!

10/10 Excellent

Ben

Liked: Property conditions & facilities
This was a nice, quiet place to stay. I appreciate that it doesn’t have a casino.
Stayed 1 night in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort! We can’t wait to share this wonderful review with our team! Feedback such as this motivates us to always do our best to provide a memorable stay for our guests. We hope you visit us again soon!

10/10 Excellent

Vivien

Liked: Property conditions & facilities
This was a home away from my own home… thank you all for a wonderful stay. I will return to this resort and recommend to all who inquires about great places to stay in Las Vegas this is number one stop!
Stayed 1 night in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort and for the perfect score! We are so happy that we were able to provide you with a great experience. We hope you have a chance to visit us again soon!

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities
The woman at the front desk was very helpful courteous.
Stayed 3 nights in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort! We are so happy to hear that you enjoyed your stay with us. Feedback such as this motivates us to provide our guests with an outstanding vacation atmosphere. We hope to have the opportunity to host you again so that we can earn a perfect score!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient. Nice room. Very clean.
Stayed 5 nights in Jan 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort and for the outstanding review! We are grateful that we had the opportunity to provide an exceptional vacation experience for you and your family! We hope to see you again soon!

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort! It is fantastic to see that you had a wonderful stay with us! We can’t wait to welcome you again!

2/10 Terrible

Denisse

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Half of the pool and jacuzzis were closed the whole stay. They provide no shuttles to the strip. The hotel is about a $35 - $40 cab ride to the strip each time. All in all I would not stay here again. I have small children and I would rather stay at Tahiti village with them. We had the delux penthouse which has 2 bedrooms. It only had 1 towel lol. Ac didn’t work. They had to reset the whole system. Jacuzzi in the unit is not actually a jacuzzi it’s a bathtub.
Stayed 4 nights in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort! We apologize that you were not satisfied with your recent stay. We are constantly looking for ways to get better and we will share your comments with the team in an effort to do so. We are sad that we fell short in providing an outstanding stay and hope that you return so that we can improve upon this experience.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unit exceeded my expectations, except for that crappy bed. It was uncomfortable as he'll. No frame so you sit on the floor, the mattress did not Fit the box and I hit my toe and now my left front toe is black from the blood. Did you go dumpster diving to find it?
Stayed 1 night in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort and for sharing your recent experience with us! We appreciate the feedback but we are disappointed that you were not completely satisfied with your stay. We will use these comments to improve and hope that you return so that we can improve upon this visit.

8/10 Good

Monica, riverside

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort and for taking the time to rate your recent stay! We are happy that you were satisfied with your experience and we appreciate the opportunity to assist with your vacation experience. We hope to have that opportunity again so that we can bump this into a perfect rating!

10/10 Excellent

Malologa, Kapolei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort and for the perfect score! We are so happy that we were able to provide you with a great experience. We hope you have a chance to visit us again soon!

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!

2/10 Terrible

Fabiola

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
We had a tick or something
Stayed 3 nights in Apr 2024
Response from Liana C. on 23 Apr 2024
Thank you for choosing Cancun Resort and for rating your experience! We are sad to see that you were not happy with your stay. We hope to have the opportunity to improve upon this visit.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very beautiful and the staff was excellent and it was a very nice stay we definitely will be going back.
Stayed 3 nights in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!

4/10 Poor

Jason

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities
Staff very friendly and attentive. The amount of staff is the real issue here. I would leave photos of the property if this was possible. This property has two pools and some waterslides. The staffing for lifeguards only allowed a very small portion of the pool to be open. Two of the days the water slides were closed and 3/4 of the pool. Not enough staffing. several hot tubs also closed. The pool times are clearly posted but the pool is not open on time. This was the case for our entire trip. Again not enough staffing. This is not the fault of the staff but a management issue. Staff that was there was very nice and seamed to care just could not do anything about it. This property was constantly filled with a staff that was selling time share and people that they were selling it to. I booked on Expedia thinking it was a resort hotel. Clearly it is a timeshare resort run by Hilton. Room was as expected in the pictures when booking. Take your family elsewhere if you are booking with kids. Away from strip is the reason we booked but no amenities staffed is the reason we wont be back. I defiantly spoke with many other guests that felt this same way.
Stayed 3 nights in Apr 2024
Response from Liana C. on 23 Apr 2024
Thank you for choosing Cancun Resort and for the comments about your recent stay! We always appreciate the feedback as it helps us improve our overall guest experience. We are sorry that there were some issues with your visit. We will do our best to use these comments and be better in the future. We hope you return so that we can provide you with a better stay.

10/10 Excellent

PETER E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice little getaway
Stayed 3 nights in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 4 nights in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort and for taking the time to rate your recent stay! We are happy that you were satisfied with your experience and we appreciate the opportunity to assist with your vacation experience. We hope to have that opportunity again so that we can bump this into a perfect rating!

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great m beautiful
Stayed 3 nights in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities
All good
Stayed 3 nights in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort and for the outstanding review! We are grateful that we had the opportunity to provide an exceptional vacation experience for you and your family! We hope to see you again soon!

10/10 Excellent

Olivia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is close enough to places like the Vegas strip, airport, Fremont St. that it's easy enough to drive or catch a cheap Uber straight from the hotel for a night out or a day exploring the city and then come back to the hotel. The hotel itself had a decent lounge and pool area and just overall felt a bit safer and more quite than some of the other hotels my friend and I explored during our time in Vegas.
Stayed 3 nights in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort! We are elated to hear that you enjoyed your stay. Comments such as this are what drives our team to provide such a wonderful experience day after day. We appreciate the review and hope you visit us again!

6/10 Okay

JoNan

Liked: Cleanliness
Wgen i arrived, they gave me a room that had not been cleaned, it was 11:30 at night and had to wsiy until the git me another room. Room service does not start until 8:00 am. No way to get coffee if your an esrly riser, coffee pot on room was not fit to use. Room was clean, but no way a luxury hotel.
Stayed 3 nights in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort and for taking the time to share this feedback with us. We are sorry to hear that you were not satisfied with your visit. We will use these comments to work on bettering our guest experience. We hope to see you again so that we can improve upon this stay.

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Underground parking. the only other is the construction all around the building
Stayed 5 nights in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort and for the amazing comments! We appreciate you taking the time to share your recent experience with us. We are so happy to hear that you enjoyed your stay. We hope you visit us again soon!

4/10 Poor

Alexis

Travelled with family, Travelled with family and small children
Disliked: Staff & service
I was very disappointed with the management response at this location. We had a electrical shortage in the room that created a spark and ruined a necklace next to the outlet. I had to attempt to contact management 3 times before getting a response. We still haven't resolved the issue after checking out. We also could not leave our windows or balcony door open because of so many guests smoking weed and making our room smell like it. The front pool was often closed due to lack of staff. Overall a disappointing visit.
Stayed 3 nights in Apr 2024
Response from Liana C. on 19 Apr 2024
Thank you for choosing Cancun Resort! We are sorry that there were some issues with your stay. We take pride in providing exceptional service and we clearly missed the mark in this instance. We will share this feedback with our team in an effort to improve moving forward. We apologize for the inconvenience and hope to see you again so that we can offer a better experience.

8/10 Good

Pamela

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Front desk unfriendly
Stayed 3 nights in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort! We appreciate the feedback about your recent stay. We are sorry that some things did not go well with your stay. We will share these comments with our team in an effort to improve our guest service. We hope you return so that we can provide a better experience.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Juliane on 19 Apr 2024
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!

10/10 Excellent

Marjorie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, communication was a huge factor as they frequently made sure we had everything we needed.
Stayed 5 nights in Apr 2024
Response from Juliane on 19 Apr 2024
Thank you for choosing Cancun Resort and for the amazing comments! We appreciate you taking the time to share your recent experience with us. We are so happy to hear that you enjoyed your stay. We hope you visit us again soon!

10/10 Excellent

Sonia

We enjoyed are stay, room was cleaned and hotel over all was great.
Stayed 5 nights in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort! We can’t wait to share this wonderful review with our team! Feedback such as this motivates us to always do our best to provide a memorable stay for our guests. We hope you visit us again soon!