Akumal Hotels

We're in our early 30's, first time at an all-inclusive. We loved the Sian Ka'an resort, especially since we were able to use the facilities at the 3 sister-properties (including restaurants and unlimited a la carte dinners). We wanted to spend most of our time at the beach, and did find it hard to locate chairs in the exclusive section. Not a big deal because if you walk just a bit, you come to the adjoining Coba beach area, which does not have "whales" obstructing the view, and a pretty rock-free swimming area, so we preferred this section. We loved the food here- we tried the buffets at the other 3 for lunch, but think the food, drinks, and service are a little higher quality at Sian Ka'an. We loved the restaurants Maiko, Don Pablo, and Alux (best meal of the trip!). We had fun sitting in the lobby bar before dinner- the drinks are especially good there! The evening entertainment was enjoyable- just ask for a weekly sched. at the front desk, and you can know what's going on at all the resorts. We loved the Michael Jackson and Acrodance shows! We got the basic room, air conditioning worked very well, everything was clean, no complaints. Overall, we loved this resort, and would definitely stay here again. All the employees were so friendly, and genuinely seemed to enjoy their jobs, which makes for a better guest experience! A++++!

Easy check-in, clean and comfortable room, beautiful pools and grounds, good food, friendly and accommodating staff. Only thing that could be improved on is tiny toy-sized safe in the room that will not hold even a small tablet, and free wifi limited to a one hour session (timed from log-in) in the lobby. Best buffet of the 6 AI's we have been too. Good for families, would prefer an adult's only for couples as MANY tired and crying children in the restaurants. Very good price for the size/beauty of the facilities.

This is our third time back and it was fantastic! Everything was perfect. The food, service and staff were awesome! There were 10 of us both adults and children and everyone had a great experience. The Coba pool rocks! We had the best time with the staff! Big shout out to Alejandro, Edwardo, and David too! (he worked at the towels). The restaurants were great. We loved the rodizio. They now have added a tented outdoor area so you feel like you are eating on the beach. We stayed at Coba premier and it was in front of the pool. Perfect view.

We met our son, daughter in law and grandchildren there and spent 10 days. Everything was wonderful. Beautiful natural setting with well groomed gardens. Comfortable shaded areas by all the pools and the beach. Many restaurant choices as well as buffets. Friendly staff . Lots to do for all ages. Very relaxing. However no free wifi available.

Booked 2 bedroom 2 bath 2nd floor villa 203. Awe inspiring view with huge terrace. Roomy. Beds were fine. Needed more pillows and lightblanket. Need beach shoes for sure and own snorkel gear. Very quiet almost too quiet!! No music outdoors and no music in villa. No entertainment. Bar lacking..expensive and no atmosphere. Breakfast limited and omelettes were $7. 00. View from breakfast area amazing. Lots of stairs. Easy access to all around Tulum, Gran cenote, Akumal beach snorkel with turtles. Saw a mantra ray. Friendly staff. English limited which causes some mistakes like room service. Felt secure. Could use a real hammock! Basic kitchen supplies. No washer dryer.

I'd read some critical comments just before our trip and was worried. We loved this resort. Our door opened onto a spectacular beach steps away from snorkelling. I had daily exhilarating laps in the infinity pool - one of many pools available for guests. The staff was exceptional in their eagerness to be helpful. Food was varied and great. This is a smaller resort and calm and beautiful. Be sure to stay at the Grand Oasis Tulum - not the Oasis Tulum section since some of the people there are understandably disappointed about more limited access to the amenities.

first time staying at a smaller resort and found that we loved it. so many of the vacationers are repeat customers and we can see why. the beach is by far number one, it is comparable to the beach in tulum. all rooms are beachfront oceanview. nothing fancy but in the process of a remodel for 2015. you can walk to the town of akumal to buy anything cheaper. we walked to halfmoon bay to the treehouse bar which was cool. i suggest bringing your own snorkel gear as they charge $15 per day and you want to snorkel everyday. we will be rebooking and hopefully the remodel is great.

we had a wonderful time the staff was very helpful and polite . the food was delicious and plentiful.

We had a great time at this hotel! The staff was great and the beach was beautiful and just steps from our back door! The view from our room was amazing!