Kennet & Avon Canal Trail Ski Holidays

Very miserable staff The room was small… nothing like the picture The bath didn’t have taps… I had to fill the bath with the shower Room was for two people but only had one towel No air conditioning just a small electric fan

The stars and service question and rating are subtly skewed as the hotel itself the staff was phenomenal and top tier. However, the restaurant staff on property for Luciano by Gino D’Acampo was utterly horrendous, waited 45 minutes for water refills and only received because I got up to ask for them, not much was done at all about the issue other then restaurant management making excuse of being short staffed, but she couldn’t be bothered to check on us or anyone else knowing that? We received a 20% discount upon checkout and lodging a more formal complaint in the lobby. We had reservations for two months and made it our last meal in the UK and couldn’t had been more disappointed or let down. The hotel nice, their restaurants, I wouldn’t recommend to anyone.

Easy check in. Beautiful surroundings and very clean. We would hav

Loved the staff at the Royal Horseguards, especially Pervez, who was always kind and welcoming every time we crossed path. The rooms/furniture are a bit dated, but comfortable. Great location and walking distance to Big Ben, the London Eye and Trafalgar Square.

Great location. Not the best value for money and we didnt get a great view either. Would stay again, as its clean and tidy.

The stars and service question and rating are subtly skewed as the hotel itself the staff was phenomenal and top tier. However, the restaurant staff on property for Luciano by Gino D’Acampo was utterly horrendous, waited 45 minutes for water refills and only received because I got up to ask for them, not much was done at all about the issue other then restaurant management making excuse of being short staffed, but she couldn’t be bothered to check on us or anyone else knowing that? We received a 20% discount upon checkout and lodging a more formal complaint in the lobby. We had reservations for two months and made it our last meal in the UK and couldn’t had been more disappointed or let down. The hotel nice, their restaurants, I wouldn’t recommend to anyone.