Greater Antilles Romantic Holidays

The staff is very helpful. If you need anything anything at all they will get it done. We were lucky to have Keiden to greet us and he was our personal concierge during our entire stay. Luis the waiter has my 5 stars, he is absolutely magical. There were some children so it’s not adults exclusively. If you like the beach check before going for seaweed but if the pool is all you need it’s clean and welcoming. Zel Melia is small but caring. Again the staff is exceptional; they truly will go out of the way to make your stay worthwhile.

Loved our stay, the staff were great & made our daughter’s 1st birthday very special! 10/10 recommend all families we will definitely be back. The food was amazing as well

Terrible that the pool closes at 6 pm, not much else to do for us

Everything excellent!!!

Positives Staff - The staff was very helpful and pleasant. Grounds - Immaculate Activities - There are many activities to choose from. You literally cant be bored unless you want to be. Food - They have a wide variety each day Negatives: Rooms - Looks and feels average. There was nothing special about it. Room Service - The quantity of itiems placed in the room fell short as if they didbt expect us. Food - While they had a wide variety, the food tasted like it could be better seasoned.

The staff is very helpful. If you need anything anything at all they will get it done. We were lucky to have Keiden to greet us and he was our personal concierge during our entire stay. Luis the waiter has my 5 stars, he is absolutely magical. There were some children so it’s not adults exclusively. If you like the beach check before going for seaweed but if the pool is all you need it’s clean and welcoming. Zel Melia is small but caring. Again the staff is exceptional; they truly will go out of the way to make your stay worthwhile.

Loved our stay, the staff were great & made our daughter’s 1st birthday very special! 10/10 recommend all families we will definitely be back. The food was amazing as well

Positives Staff - The staff was very helpful and pleasant. Grounds - Immaculate Activities - There are many activities to choose from. You literally cant be bored unless you want to be. Food - They have a wide variety each day Negatives: Rooms - Looks and feels average. There was nothing special about it. Room Service - The quantity of itiems placed in the room fell short as if they didbt expect us. Food - While they had a wide variety, the food tasted like it could be better seasoned.

Wonderful staff - too many times to mention individually! The bar, restaurant and entertainment staff very helpful, accommodating and gave service with a smile. The dedicated guest relations team for Expedia customers was excellent with booking à la carte restaurants, arranging special requests, ensuring we got a ground floor room, and resolving one small issue. Bar in Miss Lou's coffee shop is hidden gem. Chef Jason in Sumptuori was amazing on the hibachi table and also made us a delicious off the menu sushi platter on our second time at Sumptuori. The landscaping staff will do their best to get you fresh coconut. The property is on a huge site with something to do for every age group. Yes the hotel suffered some damage from the hurricane and repairs are being undertaken but that didn't interfere or spoil our holiday.

Positives Staff - The staff was very helpful and pleasant. Grounds - Immaculate Activities - There are many activities to choose from. You literally cant be bored unless you want to be. Food - They have a wide variety each day Negatives: Rooms - Looks and feels average. There was nothing special about it. Room Service - The quantity of itiems placed in the room fell short as if they didbt expect us. Food - While they had a wide variety, the food tasted like it could be better seasoned.

Mimi and Daniel were amazing! They both were great with guest interactions and provided a great experience at the rum tasting as well as other places we interacted. Our servers were all awesome as well as every entertainment act we saw. There were mixed experiences with hosts at restaurants. Walking around the resort every person was extremely friendly and would say hi or good morning or check in with how your stay is going. The check-in process was extremely difficult and disorganized the day we arrived although it appeared, there was a very large group of non-English speakers in front of us that seem to be the main holdup, but check-in process took over an hour. Because the hurricane happened somewhat recently, there were some issues with the elevator elevators. Air-conditioning and the ATM. Also special about out to the man working at the coffee shop I didn’t catch his name but he was helpful, friendly, and welcoming.

Mimi and Daniel were amazing! They both were great with guest interactions and provided a great experience at the rum tasting as well as other places we interacted. Our servers were all awesome as well as every entertainment act we saw. There were mixed experiences with hosts at restaurants. Walking around the resort every person was extremely friendly and would say hi or good morning or check in with how your stay is going. The check-in process was extremely difficult and disorganized the day we arrived although it appeared, there was a very large group of non-English speakers in front of us that seem to be the main holdup, but check-in process took over an hour. Because the hurricane happened somewhat recently, there were some issues with the elevator elevators. Air-conditioning and the ATM. Also special about out to the man working at the coffee shop I didn’t catch his name but he was helpful, friendly, and welcoming.

Positives Staff - The staff was very helpful and pleasant. Grounds - Immaculate Activities - There are many activities to choose from. You literally cant be bored unless you want to be. Food - They have a wide variety each day Negatives: Rooms - Looks and feels average. There was nothing special about it. Room Service - The quantity of itiems placed in the room fell short as if they didbt expect us. Food - While they had a wide variety, the food tasted like it could be better seasoned.

Wonderful staff - too many times to mention individually! The bar, restaurant and entertainment staff very helpful, accommodating and gave service with a smile. The dedicated guest relations team for Expedia customers was excellent with booking à la carte restaurants, arranging special requests, ensuring we got a ground floor room, and resolving one small issue. Bar in Miss Lou's coffee shop is hidden gem. Chef Jason in Sumptuori was amazing on the hibachi table and also made us a delicious off the menu sushi platter on our second time at Sumptuori. The landscaping staff will do their best to get you fresh coconut. The property is on a huge site with something to do for every age group. Yes the hotel suffered some damage from the hurricane and repairs are being undertaken but that didn't interfere or spoil our holiday.