Southeast Asia Golf Holidays

Very pleasant - gorgeous staff.

The staff was amazing! Had an unhappy start, missing our arrival champagne & sweets, the suite wasn’t set up for us as expected… but the staff bent over backwards to make it up! Excellent service everywhere we went!

Excellent customer service

Awesome area of Santa Monica and a very cool, clean Art Deco Building with an excellent heated pool and hot tub in the central courtyard.

We had doctor appointments early at UCLA and decided to spend the night at W. The folks were very nice and helpful. The hotel is a bit tired. We had a room that was updated to a junior suite. The snacks and wet bar was good. The bathroom products can not be better. Davines from Italy. The bed was comfy too. The real problem is the air quality... The HVAC system is very tired. There are two zones. I used clorex wipes to clean the intake and outtake vents. I had to use several sheets. And they still need a lot of work. The windows have wooden shutters. They are very dusty too... Overall the W worked out for our trip. But I'm not sure we can stay there. With my wife's asthma and my allergies was quite a challenge... This was hard to write because the staff was so nice🙏🙏🙏 All the best Burton

Can’t say enough good things about the staff and service. We were only there for one night, but we were treated like special guests. Gorgeous decor, fitness center, pool, rooms, ba to rooms. Our requests were accommodated, the kids got little gifts from the staff, the in-room dining meals and Ospero breakfast were delicious, the views were spectacular, the amenities were plentiful. We usually don’t like to stay at the same hotel more than once, but this one definitely “rose” to our needs and likes. Thank you!

I always stay here when we come to LA. Love the location - close to Rodeo Drive. The area is clean and safe. The staff is always amazing and courteous. Maryam was so efficient and made check in a breeze.

Wonderful staff. From check in to check out service was 5 star all the way!