La Altagracia Cheap Holidays

DO NOT GET THE OLDER ROOMS. Room was dirty had water and gum on side of bed/floor. Many people said the older rooms smell like mold. We complained and they upgraded us to luxury esmeralda for $200 extra. We had to wait like 3 hours for this whole change and we just wanted to go shower. It was annoying but once we were in Esmeralda we enjoyed th rest of the stay and staff there were wonderful.

We had a wonderful stay overall. The rooms were always spotless, and the cleaning staff truly went above and beyond. Every day they left beautiful towel animals along with fresh flowers in our room, which was such a thoughtful and lovely touch. The only issue we experienced during our entire stay was with the dining service during breakfast and lunch times in the main dining area. The staff never helped us find a table, and we always had to ask someone to bring us a baby chair. We also had to request our drinks or get them ourselves, which took away from what could have been a smoother dining experience. We’ve stayed at other locations in Puerto Vallarta and Cancun and never had this issue. Interestingly, in the restaurants at this resort, the staff was always on top of things and very attentive, so this seemed to be limited to breakfast and lunch in the main dining area. Despite that, the cleanliness and care from the housekeeping team made our stay very enjoyable. The nightly entertainment was always very good.

Room was great. Beach was awesome.

The room was amazing. Our housekeepers Fanny and Jeanette’s were amazing. In addition Noño and the staff at the buffet were awesome. They always make us feel welcomed. The lobby bartender Santos always took care of us. In addition the guys at the pool bar were great. We had an amazing couples massage in the spa. Thank you for always treating us well. We will definitely be back!

The female staff was rude, our first room had no running water. Also, there are no elevators so if you are booked on the 3rd floor- rough. Food is below average.

The female staff was rude, our first room had no running water. Also, there are no elevators so if you are booked on the 3rd floor- rough. Food is below average.

Room was great. Beach was awesome.

We had a wonderful stay overall. The rooms were always spotless, and the cleaning staff truly went above and beyond. Every day they left beautiful towel animals along with fresh flowers in our room, which was such a thoughtful and lovely touch. The only issue we experienced during our entire stay was with the dining service during breakfast and lunch times in the main dining area. The staff never helped us find a table, and we always had to ask someone to bring us a baby chair. We also had to request our drinks or get them ourselves, which took away from what could have been a smoother dining experience. We’ve stayed at other locations in Puerto Vallarta and Cancun and never had this issue. Interestingly, in the restaurants at this resort, the staff was always on top of things and very attentive, so this seemed to be limited to breakfast and lunch in the main dining area. Despite that, the cleanliness and care from the housekeeping team made our stay very enjoyable. The nightly entertainment was always very good.

Room was great. Beach was awesome.

The room was amazing. Our housekeepers Fanny and Jeanette’s were amazing. In addition Noño and the staff at the buffet were awesome. They always make us feel welcomed. The lobby bartender Santos always took care of us. In addition the guys at the pool bar were great. We had an amazing couples massage in the spa. Thank you for always treating us well. We will definitely be back!