Riviera Maya Adventure Holidays

Room was in good condition. The fridge in the room didnt work. Upgraded room at check in and staff did not make sure we had the microwave until multiple calls were made to the front desk. Not all front desk staff were nice or accommodating, and were told at check in we would have a jacuzzi but that didn't happen. Food options could improve greatly for breakfast and dinner. Room service menu should be expanded and definitely cooked better. Pools are beautiful, beach area is so-so, love the slide. All other staff were nice and accommodating. Definitely the perfect resort for famillies with small children, younger teens, older people. It's the perfect place to relax.

Caribbean dinner was very good. Lots of snack options available throughout the day which was nice as well. The only annoyance were the multitude of raccoons throughout the property in the evenings and at night.

We had a wonderful time!

Absolutely outstanding, next-level service. Victor Garcia, our Expedia representative, was truly exceptional and made all the difference in turning a great trip into an unforgettable one. His level of care, attention to detail, and genuine hospitality went far beyond anything we’ve ever experienced. He anticipated our needs before we even knew we had them and was always one step ahead. From securing many dinner reservations with ease to completely making up for a disappointing restaurant experience by arranging a complimentary Bali bed the very next day, Victor handled everything flawlessly. On top of that, he surprised us with a bottle of wine and a beautiful cheese platter waiting in our room—an incredibly thoughtful gesture. He was in constant communication and would greet us in person throughout our stay which made us feel like true VIP guests. Because of Victor, our trip felt personalized, seamless, and incredibly special. He didn’t just assist us, he elevated the entire experience. We will 100% recommend booking through Expedia if this is the level of service they provide. Victor is an absolute standout and a true asset. We really enjoyed our stay at this resort. The property is grand and expansive with lots of great restaurant options. Everything was always very clean, and the rooms were nicely renovated and comfortable. All of the staff were friendly and provided great service throughout our stay. We highly recommend this resort for families. Kids pools were great!

Staff was great. Food was moderate. The exclusive restaurants were good, but there was only two.

So much under renovation during the stay and we werent informed until after booking. A lot of amenities not available during the stay including the beach front restaurant and pool side snack bar

Caribbean dinner was very good. Lots of snack options available throughout the day which was nice as well. The only annoyance were the multitude of raccoons throughout the property in the evenings and at night.

Great resort, clean, friendly staff

The staff was nice. Just was a hierarchy system. That was very noticeable

Clean, friendly and great food