Gold Coast Adults Only Holidays

I stayed at the Motto Hotel from the 18th–22nd. When we arrived, it was pretty late and the front desk staff member seemed extremely tired—almost falling asleep. I understand it was late, but I wish we had at least been given a quick overview of the hotel. There was no mention of where amenities like the gym were located, nor were we shown how to get to our room. Once we found the room, it was very average. One positive is that despite being close to Times Square, outside street noise was fairly quiet. Unfortunately, the soundproofing between rooms was poor—we could hear our neighbors and the guests above us very clearly. Personally, I would much rather deal with city noise than hear everything happening in other rooms. The location is definitely a strong point. It’s very convenient if you want easy subway access and plenty of quick food options nearby. One small but noticeable issue was the air conditioning. The air quality felt a bit dirty, and the AC kept turning on and off even after we tried turning it off completely. Overall, you get what you pay for. If you have the budget to spend more, I’d recommend upgrading to a different hotel. But if you plan to be out exploring most of the day and just need a place to sleep and store your things, it does the job.

Great location would 100% come back

Staff were lovely, helpful and pleasant. Turndown service way too late, though—9:45 might catch some guests sleeping.

Was cold at night and needed an extra blanket and pillows which were not available in room. I did not ask housekeeping for the second. Night. The thermostat adjusted itself down at Night. Others then difficulty sleeping. No complaint

It was clean good service

It was a wonderful stay! Loved this location. The staff were genuinely friendly and helpful. No attitude with fake smiles. I can't wait) it to come back to NYC so I can stay there again!

Staff were lovely, helpful and pleasant. Turndown service way too late, though—9:45 might catch some guests sleeping.

Excellent stay in club suite, exceptional service in all areas, look forward to future stays