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"Great staff. Food service was spectacular, however a little too much artistic license was taken with old standards. "

"Beautiful lobby with breath taking views of Lake Ashi, with modern amenities and plenty of Japanese touche. Free shuttle bus to Odarwa station and the fact Hakone ropeway and Pirate ship is only 5mins walk away. There’s coffee in the lobby and ice tea to settle in when you arrive. The onsen is great for those who dare to bath naked or you can opt for private onsen for a fee. Live the fact they had 2 electric massage chairs just outside the baths to wind down. Also you can book for massage at their onsite facility. Breakfast and dinner buffet was great - the only down side was it was repeated so could get a little boring if you stayed more than 2 nights. Overall, highly recommend this place. Came with my two kids who were under 10."

"Amazing "

"Cleanest hotel I’ve ever seen. Courteous, professional staff. Beautiful Mountain View. Breakfast buffet was delicious."

"The staff were very attentive and helpful. The room was beautiful and so was the view. We really enjoyed the forest private bath, and if we’d stayed longer we would have also tried the mountain view bath. We found that the meals offered plenty of food - bordering on too much for us. We would have liked the option to pick what we wanted to eat from the days menu rather than take every dish. "

"Our room was half Japanese and half western. So wonderful to experience both cultures in one room. Amazing view from our balcony. "

"Love this hotel. I will definitely comeback to stay at this hotel. Excellent service with lovely staffs "

"We loved the Ryokan experience, staffs were excellent with services, foods were delicious! My husband and I were satisfied with the experience even though it’s pricey, totally worth it!"