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"Smooth check-in. Victor was the best most hospital staff. Great for front desk as he as excellent communication and customer service skills. Really gave it a 4 star rating mostly because of him. He can train other staff on confidence and interpersonal skills. Male housekeeping staff were quite good shout out to vincent and tony. The female ones I met were not bad; however, one day they cleaned while I was in the room and they kept chatting among themselves loudly in my space just found that a bit unprofessional. Restaurant staff very poor. Please tell them to smile and be warmer. Why should I across two oceans to visit your property for such a lukewarm reception by the restaurant. I was so put-off, I made it a point to stop eating there for the remainder of my stay. Had it not been for Victor and some other front desk staff such as Kelvin and John, I probably would've given a 2/3 star rating because of the restaurant staff. Ordered room service one night was so exhausted so planned to settle the bill in the morning, they insisted I do it same night so I had to go all the way downstairs only for K to tell me they couldn't give me change in a de facto sort of way bc they don't have coins. I then remembered I had 30 ksh upstairs so I could pay exact amount to help them out. Offered to bring the 30 ksh in morning. She insisted I return upstairs to get 30shilling that night so I did (as if I would not pay 30 shillings). very rude. And to think I even tipped the server that night."

"A good breakfast and a functional room. Pleasant and helpful staff."

"Nice place nice room just the road outside is a little messed up"

"A very comfortable two bedroom apartment within walking distance from Yaya Centre. Your host staff were responsive to every query and very professional."

"Didn’t match the description from the site"

"the kitchen was not fully equiped, it has not wine oppener for example."

"Fair price, not well kept, friendly staff "

"Pretty good location staff was friendly and a restaurant slash store down stairs!"

"The wireless internet service was not operational. Hot water was unavailable. The property would benefit from updated shower heads and more comfortable mattresses. Please be advised of potential construction noise in the vicinity."