"Overall, we had a great stay. The rooms were clean, the hotel was nice, and the location was excellent (just a short walk from Fisherman's Wharf). Parking was convenient, and the front desk staff were incredibly helpful. I forgot my ID, but they were able to accommodate us by adding my husband to the reservation, which I really appreciated.
We arrived around 7:00 p.m., and the kids still had time to enjoy the warm pool for about an hour. Breakfast was crowded, but there were plenty of delicious options.
The only negative was the bell service. After checking out, we left our bags so we could explore the wharf a little longer. The employee handling luggage was rude to another guest who was simply asking a question. When we returned, our bags were unzipped and left open. The employee said, "I don't know who put them in there or why they're open like that," then dropped our bags on the floor. Nothing appeared to be missing, but the interaction felt careless and unprofessional.
Other than that, we really enjoyed our stay. If we stay here again, I would skip using the bell service."
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