Search Luxury Hotels in Western Malibu

"To start I want to say the staff were not the problem, they did everything they could and were very kind. If I could advise you to stay anywhere on your lovely trip to LA, please stay far away from this hotel. I accidentally booked this thinking it was the Cambria hotel. First off, the amenities that we paid for were not fully available, the pool was closed and the air conditioning was not working. When we checked in, there was a guest complaining the rooms were too hot. We went up to ours and they were indeed way too hot. I tried the air conditioning and nothing worked. We had their maintenance folk come “turn on our AC” and still no AC. Finally at 1 in the morning, they brought us a fan to our room because it was far too hot to sleep. We notified the front desk and they basically said they did all they could. The next night the AC sort of kicked on, but started leaking through the vent so I had to put our garbage can out to catch all the water leaking from the ceiling. No AC for us from then on. Our last night there, we received a paper under the door about fire alarm testing the following day. The time said anywhere from 8am - 5pm is when they will conduct it, lol the fire alarm tests started what seemed before 8, probably around 7:50 and a loud alarm was sounding every 5 minutes. My husband and I were done with this hotel so we started packing up to check out as soon as possible. On our way down, the halls were pitch black, loud alarm sounding. Perfect ending."

"Internet was slow. We asked for the rooms to be cleaned between the two days we stayed but they didn't do it. Also we asked for an extra roll of TP but they were so adamant about not giving us any. That said, it wasn't bad If you just need a place to rest your head. Good enough for the price, clean overall."

"Nice location, staff were nice, but room was not properly cleaned and the shower drain was clogged."

"For being where it was located it was very low grade. Shower wasn’t great which is one thing I enjoy the most during my day. All they had was coffee in the morning. "

"Beautiful property, wonderful staff, great location and a with a noon check-out, makes it a five star stay."

"Location was awesome! Room was great"

"Loved how close to the pier and the promenade it was. Prefect location. Staff was friendly and helpful. Great discounts at restaurants and stores. Great stay price. Will stay again. "

"Had a few hiccups with staff in the restaurant but overall a good stay with a very great location!"

"Quiet and peaceful "