Search Hotels Near West 72nd Street Dog Run, New York

"Not that clean and the front desk staff where pretty unfriendly."

"The bunk room was well-appointed and extremely clean! Each day when we returned from being out and about, everything was restocked. Perfect location to Times Square and the Theatre District. Express check-out was super easy and convenient. I will book again! "

"Good points: great location. Pretty lobby. Bad points: the HVAC is poor; the room is a constant 76°. The granite of the bathroom sink is cracked with sharp edges and stone dust in the bathroom. Very poor water pressure in the sink; just a trickle. Shabby furniture. Stained carpet. Uncomfortable room in many ways. "

"Had such high expectations, none met. The room is very tiny. Bathroom door at foot of bed, no fan. When the faucet or shower was turned on in any nearby room, it was loud as though it was coming from my bathroom. Very loud pipes. No bathroom counter, no place to put used hand soap bar. Dirty hand towel taken but no clean one left (twice had to call desk). Bakery in lobby not anything special, after reviews thought it would be good. But it wasn’t. Room entry Doors slam if you don’t hold them, and each guest learns with a slam. Slow and tiny (4 person) elevator. Bed was fine but pillows were not. Got stiff neck two nights. Staff very friendly. "

"Everything was great! "

"I’ve been staying at The Lucerne for over 25 years. The location is excellent. Two minute walk to the 1 train and. 10 minute walk to Central Park. The doormen are the most welcoming, kind, and friendly. Would not stay anywhere else. "

"The front desk staff is not very friendly at this hotel. We had a leak in our sink the first night of check-in and they did not even offer to change our room. I had to request the change and they did not even apologize for the inconvenience. The hotel needs a make over, everything felt old and dirtly."

"Complementary pastry amazing. Staff was absolutely fantastic…professional and nice."

"Breakfast was good. Room was clean. 6th stay, nice location. Roof bar relaxing."