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"Well... let's start off with the good. The staff was kind. They did help with luggage and answer our questions. The breakfast was better than most hotels, and the terrace was quite a lovely environment for having our morning coffee. Additionally, there is a parking garage directly across the street which while difficult to navigate is very close and convenient. Regrettably, that is about the most I can say for this property. I have no idea how this could ever be rated a 5 star property. First, the villa is open to the public with ticket purchase and is absolutely overrun with people who are not staying there. And I mean hundreds of people standing in line to see the building and instagram the gate. Upon entry you are immediately fighting to get past the dozens of people blocking the entrance to get into the villa. Upon getting our room we immediately noticed a strong and unpleasant odor in both the building and the room, it smelled like it had been cleaned with rancid bleach water. The smell did not dissipate during our stay. The part of the building we were in was very run down, poorly maintained and was akin to a roadside traveler motel in the US. Our room was very small (which we do expect in Europe), but at over 600 Euros per night we were extremely disappointed. We were in Como for wedding planning and came to Villa Cipressi for a possible venue... but regrettably there is no chance we would ever choose this hotel."

"Great hotel, great staff, great location. Would highly recommend "

"Loved everything except the extra thin walls. We would likely stay again and hope for quieter neighbours next time. Great location and fantastic view from a lake facing room"

"Excellent location. Friendly staff. Easy to walk to sites"

"Nice overall hotel, unfortunateky restaurant for dinner was not yet open so couldnt try. Staff were very friendly, rooms were clean and modern. Spa and saunas only opens from 4pm, wpuld have loved to use in the morning also but unfortunately only opens in afternoon. Breakfast was excellent!"

"One of the most beautiful settings we’ve ever seen. Excellent restaurant for both breakfast and dinner. Helpful, accommodating staff!"

"Loved the villa - serene and perfect for a group of 4. Only feedback would be air conditioner does not work in spring time due to city laws - you need to be prepared to sleep with windows open if you need cooler setting "

"Beautiful scenery , amazing design , sweet staff "

"Excelente elección de hotel, su personal es muy atento, el hotel es hermoso, sus instalaciones impecables, el servicio de spa fue maravilloso! Muy recomendado!"