Search Hotels by Lemon Tree in Udaipur City Centre

"We had changed from the Taj Lake to the Taj Palace because of a rude email, and it would seem the Taj group in general needs basic training in customer relations, as it was no better at this one. This was not a positive experience and as the restaurants are in public space, you get questioned with “what room are you,” when going back into the hotel. Sadly there seems to only be a focus on money but zero on guest experience. Pro- One kind guest relations officer who organized cough medicine for us. Cons- Accessibility prior to check in and post checkout. It got to the unbearable point. I was confused had I not paid to stay at this hotel? Increase rudeness by staff at gates, especially if you pay and go to museum. Had to prove we had been staying at hotel to get access back by one of the rudest people ever. Literally had to find the booking on my phone and show I was a guest of the hotel. This happened another two times. Why does the hotel not give you a day pass if you no longer have, or yet to have a room key. The windows of the room do not open so no fresh air. Left absolutely hating this experience and will never book with the Taj group ever again."

"Great place to stay. Highly recommend"

"Absolutely exceptional staff! Jassu was amazing, friendly, really nice and so helpful. Looked after me when I arrived already ill. Organised a driver for me to take me to jodhpur via the fort. He really made my visit with his great chat, care and great recommendations. I'll be back!"

"Wonderful Escape , Fabulous Room, Amazing Pool, Great Breakfast, Lovely Staff . Shame there's No Bar or Restaurant however there's Loads of Food Options nearby. Great Location Close to the City Palace. Loved evey minute."

"Remember it’s 200 years old. Although this hotel is part of the maharaja’s Palace it is not in the category of a Taj or Shangri-La hotel. Once you have adjusted your expectations you will enjoy this experience. Rahul Paliwal manager at Shiv Niwas Palace Udaipur is worthy of special note. He understood my dilemma of comparing other 5 star hotels to his. He offered to upgrade our stay from Room 10 with mountain views and private terrace to room 6. A very palatial palace suite with study, formal entry, separate sitting room with huge walkin dressing room with very good lake views. Once we experienced this room we felt blessed. If you want to experience living with the current Maharaja and his family and gain a knowledge of life in a palace 400 years ago then you should spoil yourself. "

"Good location, staff are great, bathroom needs work. Downside is the upstairs rooftop club that plays loud music from 6pm- midnight which you can hear very loudly from your room. Just an FYI if you’re travelling and trying to get a decent night sleep "

"Firstly, the check in experience felt overwhelming. They asked for my passport details of all the people. After sending the details, they said we needed adhar card. Which, I (the person the room is under), gave the adhar card. However, after another hour, they asked us to send OCI cards, we sent it again. Then after 15 minutes, they asked for the adhar card again, even though I gave them the hard copy. Secondly, the room was 250$, and which came with stained sheets. I asked for a rollaway bed, which also came with a stained blanket (I have photos of all). Also the room was for 5 people. But the dental kit, body wash, and shampoo was only for 2 people. This experience in udaipur felt demeaning, and I felt like the staff was justifying all the wrong things rather than apologizing. "

"Hotel was not good at all. There are multiple cons: 1. The rooms are not as shown in the images. 2. The bathrooms have dirty toilets and broken flush. Water spilled over the floor when you use it. Even jet spray makes all your clothes wet. 3. Washroom and bathroom are out of water frequently. 4. They gave me used bedsheet and pillow covers. When I complained to change the pillow covers then their staff told that they don’t have any pillow covers, all of their cover is in laundry. How is it possible that they don’t have a single pillow cover in their whole hotel and all of them are in laundry. Really bad service. 5. They say that they have free wifi. But it doesn’t have internet. They will tell you the password but there is no internet. Even after complaining they don’t take any action. Overall worst hotel I have visited ever. "

"Please remove this property as this is a fake set up"