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ibis Surabaya City Center

3.5 star property
Relax with al fresco dining or rejuvenate at the spa. This city center hotel offers everything you need to unwind after exploring.

Choose dates to view prices

Experience modern comfort at ibis Surabaya City Center, where guests can unwind in the garden or indulge in international cuisine at Taste Restaurant. With a spa for relaxation, dry cleaning/laundry services for convenience, and free WiFi to stay connected, this hotel is perfect for those who value a mix of leisure and productivity.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is ₹1,663
₹2,012 total
includes taxes & fees
21 Jun - 22 Jun
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About this property

ibis Surabaya City Center

  • Hotel near Tunjungan Plaza
  • A free daily manager's reception, a coffee shop/cafe and a garden are just a few of the amenities provided at ibis Surabaya City Center. Take some time to relax at the on-site spa. The on-site international cuisine restaurant, Taste Restaurant, offers breakfast, lunch, dinner and al fresco dining. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
  • You'll also find perks such as:
    • Free self-parking
    • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and express check-out
    • A 24-hour front desk, a front desk safe and a banquet hall
  • Room features
  • All 224 rooms include comforts, such as 24-hour room service and laptop-friendly workspaces, in addition to perks, such as air conditioning and separate sitting areas.
  • Other amenities include:
    • Recycling, LED light bulbs and eco-friendly cleaning products
    • Bathrooms with eco-friendly toiletries and showers
    • 32-inch LED TVs with premium channels
    • Wardrobes/cupboards, separate sitting areas and electric kettles

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  • Air-conditioning
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₹1,927 total
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Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately IDR 100000 per person
  • Airport shuttle fee: IDR 250000 per vehicle (one-way, maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is ibis Surabaya City Center pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at ibis Surabaya City Center?

As of 23 May 2026, prices found for a 1-night stay for 2 adults at ibis Surabaya City Center on 21 Jun 2026 start from ₹1,663, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at ibis Surabaya City Center?

Self-parking is free at this property.

What time is check-in at ibis Surabaya City Center?

Check-in start time: 2 PM; check-in end time: anytime.

What time is check-out at ibis Surabaya City Center?

Checkout is at noon.

Does ibis Surabaya City Center provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 250000 per vehicle applies.

Where is ibis Surabaya City Center located?

Located in Surabaya Center, this spa hotel is within a 10-minute walk of Dyandra Convention Center Surabaya and Tunjungan Plaza. Sharp Bamboo Monument and Joko Dolog Statue are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.2

Very good

8.2

Cleanliness

8.2

Location

8.6

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 28 out of 92 reviews
Rating 8 - Good. 49 out of 92 reviews
Rating 6 - Okay. 13 out of 92 reviews
Rating 4 - Poor. 0 out of 92 reviews
Rating 2 - Terrible. 2 out of 92 reviews

Reviews

Verified

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to malls and restaurants, Ibis is located in the city center so I was able to explore and walk around. The facilities are great and offers breakfast as well. Very clean and definitely worth the stay.
Stayed 2 nights in Mar 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay in the middle of the Surabaya City. Near shopping malls. Clean hotel with great breakfast.
Stayed 1 night in Sep 2024
Verified

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
It was great for the value. Easy location close to mall and train station. Some amenities seems dated and need of repair. Overall comfortable and convienent! Friendly staff and security!
Stayed 1 night in Jan 2026
Verified

8/10 Good

KEITH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Comfortable hotel, and after a long day travelling, we did not want to search outside for a meal, and ate here, food was very good, and also excellent choice of drinks
Stayed 1 night in May 2025
Verified

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

SURABAYA FEBRUARY 2024

Nice hotel in a good location in the centre of Surabaya. Good price and breakfast was included. Staff were all very helpful and very friendly.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

PATRICK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property area is good. Walk 5 mins to one of the shopping mall.
Stayed 2 nights in Apr 2024
Verified

8/10 Good

Sando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice hotel, nice location.It is absolutely no problem for coming back next time!
Stayed 1 night in Apr 2024
Verified

6/10 Okay

Fransisca

Disliked: Amenities, property conditions & facilities
Average room. Staff were friendly.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place that was very central & close to Tunjungan Plaza
Stayed 4 nights in Nov 2022
Verified

10/10 Excellent

Ngai Weng

Liked: Staff & service, amenities, property conditions & facilities
Clean and affordability
Stayed 4 nights in Dec 2023
Verified

8/10 Good

Teck Ann

Liked: Cleanliness, staff & service, amenities
Standard of bath towels could be improved as they looked old and not well-cleaned. Would be good if there had been a mini fridge in the room.
Stayed 7 nights in Oct 2025
Verified

6/10 Okay

Chuan Guan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well maintained, friendly staffs but most can't speak foreign language like English or Mandarin.
Stayed 2 nights in Apr 2024
Verified

8/10 Good

lydia mason

Liked: Staff & service, property conditions & facilities
Towels a bit old
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

SHUHEI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
親切なスタッフ
Stayed 4 nights in May 2026
Verified

6/10 Okay

Noboru

Disliked: Cleanliness, property conditions & facilities
泊まるだけのリーズナブルなホテルをお探しなら良いです。立地も悪くないです。 朝食はバラエティに富んでます。味は普通です。
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

shing hong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
交通方便，價格合理。惟衛生清潔需要進一步增強。
Stayed 5 nights in Oct 2024
Verified

8/10 Good

Rosel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gut! Alles war stimmig!!!
Stayed 2 nights in Aug 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

For improvement

Staff was sweeping during my lunch time (12:00-13:00) at restaurant. Cleaning up is good but better not to do during customers' breakfast/lunch/dinner time.
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs all are good in English snd friendly helpful.
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
空港からの送迎をしていただき、 ホテルフロント、ラウンジ等のスタッフの方々皆さんが親切な対応してくださいました。 機会があったらまた宿泊したいと思います。
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location!

Nice and affordable place to stay for business trip. Location is outstanding, in Surabaya City Centre.
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Jean-Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beau séjour!

Très bon buffet déjeuner, personnel souriant et accueillant, transport vers aéroport abordable, connexion internet excellente, Allez y vous ne saurez pas déçu!
Stayed 2 nights in Aug 2019
Verified

8/10 Good

Pang Fun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
職員主動，整體設施完善，附近有商場購物點
Stayed 1 night in May 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service staff were friendly, effective, and efficient.
Stayed 2 nights in May 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and very clean hotel. Good breakfast, their breakfast start from 3am to 10am.
Stayed 1 night in Sep 2018