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Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

5.0 star property
Relax at this stylish retreat with aromatherapy treatments and convenient laundry services, so you can enjoy coffee while your wardrobe gets attention.

Choose dates to view prices

Hotel Ciputra World Surabaya blends luxury and convenience. Enjoy massages and aromatherapy at the spa, shop on-site, and grab coffee at the café. The property offers dry cleaning, an outdoor pool, and a children's pool. It's near Ciputra Golf Club.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is ₹4,709
₹5,846 total
includes taxes & fees
24 Jul - 25 Jul

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Twin Room (Twin Bed)

Minibar, in-room safe, desk, laptop workspace

Deluxe Twin Room (Twin Bed)

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Deluxe

Minibar, in-room safe, desk, laptop workspace

Superior Deluxe

  • City view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Grand Deluxe Twin

Minibar, in-room safe, desk, laptop workspace

Grand Deluxe Twin

  • City view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Club Deluxe

Minibar, in-room safe, desk, laptop workspace

Executive Club Deluxe

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Club Grand Deluxe

Minibar, in-room safe, desk, laptop workspace

Executive Club Grand Deluxe

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite

Suite | Minibar, in-room safe, desk, laptop workspace

Suite

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Grand Deluxe King

Minibar, in-room safe, desk, laptop workspace

Grand Deluxe King

8.0 out of 10
Very good
(1 review)
  • City view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Deluxe

Minibar, in-room safe, desk, laptop workspace

Superior Deluxe

  • City view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi
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About the area

Located in Gunung Sari neighbourhood, Hotel Ciputra World Surabaya managed by Swiss-Belhotel International is connected to a shopping centre. Travellers who have shopping on the agenda can visit Pakuwon Mall and Tunjungan Plaza. Ciputra World Mall and Ciputra Golf Club are two other places to visit that come recommended. Visit our Surabaya travel guide
Map
Jl. Mayjen Sungkono Kav. 87, Surabaya, East Java, 60225

What's nearby

  • Ciputra World Mall
    1 min walk - 0.0 km
  • Surabaya Town Square
    17 min walk - 1.4 km
  • Surabaya Zoo
    2 min drive - 2.0 km
  • House of Sampoerna
    3 min drive - 2.4 km
  • Lapangan Thor Stadium
    5 min drive - 2.4 km

Getting around

  • Ngagel Station
    7 min drive
  • Surabaya Pasar Turi Station
    21 min drive
  • Surabaya (SUB-Juanda)
    37 min drive

Restaurants

  • Paradise Dynasty
  • Starbucks
    5 min walk
  • Pancious
    1 min walk
  • Hokben Kiosk
    2 min walk
  • The Duck King
    1 min walk

About this property

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

  • Luxury hotel near Ciputra World Mall
  • Located close to Ciputra Golf Club, Hotel Ciputra World Surabaya managed by Swiss-Belhotel International provides a corner/local shop, shopping on-site and a coffee shop/cafe. Indulge in aromatherapy, a body scrub and a massage at the on-site spa. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
  • You'll also find perks such as:
    • An outdoor pool and a children's pool
    • Free self-parking, plus valet parking (surcharge)
    • Cooked-to-order breakfast (surcharge), a round-trip airport shuttle (surcharge) and express check-in
    • A banquet hall, free newspapers and concierge services
  • Room features
  • All 212 rooms boast comforts, such as 24-hour room service and pillow menus, as well as thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces.
  • More amenities include:
    • Bathrooms with free toiletries and hairdryers
    • 42-inch LED TVs with premium channels
    • Wardrobes/cupboards, fridges and electric kettles

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  • Free Wi-Fi
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The price is ₹6,681
₹8,085 total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Valet parking on site (IDR 60,000 per day)
  • Limited on-site self and valet parking

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: IDR 348,480 to 348,480 for adults and IDR 174,240 to 174,240 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping

Family friendly

  • Children's pool
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • In-room massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

More

  • 1 building
  • 22 floors
  • Banquet hall
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8:00 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 550000.0 per night.

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately IDR 348480 to 348480 for adults and IDR 174240 to 174240 for children
  • Airport shuttle fee: IDR 463000 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: IDR 60000 per day
  • Rollaway bed fee: IDR 550000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Property Registration Number 55110, 8120216161196

We should mention

Pool access available from 7:00 AM to 5:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM to 5:00 PM.

How much does it cost to stay at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

As of 10 Jul 2026, prices found for a 1-night stay for 2 adults at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International on 24 Jul 2026 start from ₹4,709, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Ciputra World Surabaya managed by Swiss-Belhotel International pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

Self-parking is free at this property.

What time is check-in at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

Check-in start time: 2:00 PM; check-in end time: 8:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

Checkout is at noon.

Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 463000 per vehicle applies.

Where is Hotel Ciputra World Surabaya managed by Swiss-Belhotel International located?

Situated in the business district, this luxury hotel is steps from Ciputra World Mall and 7.8 mi (12.5 km) from Ciputra Golf Club.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International Reviews

8.8

Excellent

9.2

Cleanliness

8.8

Location

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 142 out of 267 reviews
Rating 8 - Good. 96 out of 267 reviews
Rating 6 - Okay. 17 out of 267 reviews
Rating 4 - Poor. 11 out of 267 reviews
Rating 2 - Terrible. 1 out of 267 reviews

Reviews

Verified

10/10 Excellent

Wendy or Joe

Liked: Cleanliness, staff & service, amenities
I'm definitely a fan of Swiss-Belhotel for international travel going forward. The rooms were clean and the staff exceptionally helpful.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Perseus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a GORGEOUS hotel. The staff was incredibly attentive and friendly. The area was very safe. I will definitely stay here again.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 6 nights. Staff were very friendly and the location is very convenient being attached to the mall.
Stayed 6 nights in Aug 2024
Verified

10/10 Excellent

Ozy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loacti o n near from mall,and everything's good
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Him

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 7 nights in Jan 2025
Verified

8/10 Good

Chin Huat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly service all the way
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Loyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in May 2026
Verified

6/10 Okay

Saruli Magdalena

Liked: Staff & service
Disliked: Amenities
Lobby on the 8th floor, impractical. Very standard Hotel in my opinion. The Hotel hallway smells very musty/damp.
Stayed 2 nights in May 2026
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoyed stay
Stayed 3 nights in Aug 2022
Verified

10/10 Excellent

Wenny

Liked: Cleanliness, amenities, property conditions & facilities
Staffs very attentive. Clean room.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

BALASUBRAMANIAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4.5 stars
Stayed 1 night in Apr 2026
Verified

6/10 Okay

Jiak GIm

Liked: Staff & service
Beside mall
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

CHAN FAI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality.
Stayed 2 nights in Mar 2024
Verified

8/10 Good

eric

Liked: Cleanliness, staff & service, property conditions & facilities
food options were limited for western traveller.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, property conditions & facilities
It is a great hotel and excellence service but wish the pool was heated.
Stayed 3 nights in Jun 2023
Verified

8/10 Good

Dino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice affordable hotel with secret access

It was a nice hotel with nuce bfast the only issue is the access and reception on the 8th floor. Getting to the hotel is like going to underground secret building a bit strange the rest is fine
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Tadashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regarding instruction of bluebird, it was quite detailed. Further I got heartful sweets complimentary, so it was impressive services.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

August

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding Hotel in Surabaya

Ciputra World is always the best place to stay in Surabaya. It's been my go to place for several years. Too bad the connected shopping mall is not doing too well.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing….10/10! Highly recommend.
Stayed 14 nights in May 2024
Verified

8/10 Good

Stephen Chia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice comfort stay

Overall good. Only first 2 nights the drainage pipes gave off foul smell. Breakfast spread are fantastic.
Stayed 5 nights in May 2022
Verified

8/10 Good

Takashi

Liked: Cleanliness, staff & service, amenities
Shower's temp control is so difficult. And also the pressure of shower is not enough.
Stayed 10 nights in Oct 2025
Verified

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Transit stay

The arrival and parking arrangements were both unclear and inconvenient. The room was good but the breakfast indifferent. I would stay again but the hotel may not be my first choice.
Stayed 1 night in May 2022
Verified

8/10 Good

Leonard

Liked: Staff & service, amenities, property conditions & facilities
Hot water was only warm. Starting to show its age
Stayed 3 nights in Feb 2023
Verified

4/10 Poor

mehmet engin

Liked: Cleanliness, room comfort
poor wifi
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

REO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
親切なスタッフさんたちでした
Stayed 5 nights in May 2026