Search Hotel Resorts in Sugarloaf Key

"This property has incorrect presentation on line. There are hidden costs, the front desk"conceirge" is unknowledgeable about anything "Key West", you have to request to have your room cleaned., it is faraway from any activities or restaurants except for "their" restaurant The Stoned Crab which is expensive and not great food. The "free" breakfast is just ok."

"Poor reviews are primarily for interactions with management. First night I arrived the AC in my room was not working. After I already unpacked in the room and checked in, Management said they would not be able to fix it until the next day but offered me a different room in a completely “guesthouse” that was 15 mins walk away, but only for the first night until they could fix it. Obviously this was too inconvienet, so I suffered through the night with just a fan. Management reached out and apologized and said they would comp my first night, but that I had to reach out to hotels.com and let them know they had to reach out to Southernmost to initiate the refund. I did that, but waited two days and still didn’t hear anything from southernmost (and still haven’t to this day) about my refund. The $500/nt price for this price is just wild. The hotel and ammenities are pretty underwhelming, but at minimum I’d expect great service from management when issues like this happen. Unfortunately that was not my experience. "

"Ocean view room. Very nice staff. Close to lots of attractions. The perfect stay for a first time solo traveler. I will definitely return! "

"One block from Mallory Square and Duval St. "

"Front desk staff (especially Joseph!!) were incredibly friendly and helpful. Breakfast was ample and tasty. The pool was lovely. Room was clean and well-cleaned daily. We did have a little problem with our air conditioning that was partially resolved."

"Great place, great and clean rooms and amazing staff. Thank you"

"Staff was excellent "

"Pool View could see ocean from room through trees. Good property, but elevator was broken. Maid service mediocre, they seemed to do their job with a grudge. Food expensive but mediocre in quality. Fortunately many great restaurants very near by. Walk down the beach to the left about 50 yards and you are at Louies Backyard, one of the best on Key West."

"Clean room, comfy bed"