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"The room was clean and the AC kept it comfortable. The filtered water station was a great bonus. I would definitely book again."

" There were two things that I wanted to mention. One was the shampoo, shower gel and conditioner situation. Most places in the US in order to be Eco friendly have dispensers in the room instead of these small plastic field with shampoo and conditioner. I really suggest the owners to consider that. We are talking about hundreds of these little containers that are wasted every day. Whereas dispensers can be refilled and there's no environmental impact. Second was the Mattress. I am 175 pounds and I would sink in deep into the mattress with no support. I actually slept on the floor the last night. I am sure it's a big investment to change mattresses and some people actually prefer soft beds. It would be nice to have a small foam mattress for someone like me to sleep on the floor as an alternative. Other than that, the location was great, and the rooms were clean and functional. We looked at the buffet and it did not really look like appealing or something I would be interested in, but thankfully there were a lot of good options around nearby. "

"Everything was good,,,,"

"Everyone was so great to my parents and made there anniversary extra special. "

"A good solid visit. Rooms are very small but conveniently located close to downtown banff. Ski shuttles were regularly outside. Shower and pipes were VERY loud. You cannot sleep through it and the walls were paper thin as well. The Hot Pool was neat but much smaller than the photos and the sauna wasn't kept very hot either. Staff were nice enough and always available however, they didn’t seem very knowledgeable on any local activities or sights to see this time of the year. Mostly got redirected to available brochures, without much input. "

"We had a fabulous 2 night stay here. The room was so cozy-deer right outside our window! Bathroom amenities were L'Occitane. The restaurant is really great. We went for a cocktail one night and ended up staying for dinner because the vibe was so good. Service was excellent. They provide free bus passes to get into town and the stop is right outside the hotel. Super easy to get to the main street and back again. Highly recommend-it was an unexpected highlight!"

"Excellent "

"Pool and hot tub both inoperable for the entire 2 week stay. Very disappointing. Staff was mostly helpful. The cold water tap in the room was rarely cold, even when left to run for minutes. It was usually quite warm almost hot so drinking water had to be sourced from elsewhere. Housekeeping was excellent. Didn’t try the restaurant in the hotel. Location is excellent. Everything is right around the corner. "

"was excellent choice to stay there, would book again"