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"we always keep coming back! actualy our 3rd stay."

"The buffet was great, the hotel and area was super clean, the location was within walking distance to Banff avenue. The staff were very friendly and the area was just beautiful. The only issue is paying for parking everywhere is getting exorbitant. "

"Excellent value, location is good. Staff is friendly. Ample parking."

"Nice rooms great beds. Would nice if restaurant was open after 10:00 or at least a menu of some sorts in the lounge after 10:00."

"Love this hotel! Been coming here for years and the staff and rooms always deliver the coziest comfiest beautiful stay! Delicious restaurant at Pacini’s in the hotel! Perfect for a stay in Banff!"

"When we first arrived we checked in. The staff was ok and directed us to our apartment. The apartment was clean but with a little smell that seems to be cigarette. We headed to the pools and found out that the internal hot tub was not working, so we used the external one. There was no big issues other than that. The landscape is amazing and the overall facilities are good. We expect return again."

"Both of the ladies at the check-in desk provided exceptional customer service and they were extremely helpful and friendly. There was a very rude and nasty client at the check-in next to me. The staff handled her with grace and professionalism even though they were well within their rights to toss her out the door. I was sorry to see them get treated this way,"

"Everything about this place was great. Wonderful friendly & helpful staff. Room was clean and comfy. Will definitely be back"

"It’s too noise under renovation next to guest room , can’t believe it , I ask front desk to get some hot water and she told me to go to the restaurant. No service at all"