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"Outstanding, helpful staff. Beautiful hotel and rooms. 5 minute walk to Chinatown and the waterfront park. Pricey, but worth the stay."

"Fantastic staff. Free shuttle bus from/to Odawara station. Very organised. Stunning spacious room with wonderful amenities. River view and private onsen beautiful. Public footbath and onsen (swimwear required!). Great location for using Hakone Free pass - there is even a quiet, walkable 20 minute shortcut to Gora train, funicular/cable car station if you are fit enough for lots of steep steps and want a lovely leafy walk! Restaurant in the evening was great- a little suited to western tastes including vegan. There is also a convenience store opposite the driveway. "

"The staff were so kind and welcoming thank you for making my stay so comfortable will definitely rebook here "

"Super convenient. We had a room with a balcony and it really made our room special. We saw beautiful scenery especially night and enjoyed the moment. "

"Excellent hotel! Perfect location "

"best hotel i ever stayed at. period"

"Only had a short stay, 3-4 hours but the hotel fulfilled all our needs. Quick check in and the girls on front desk were very helpful and decent in understanding and speaking english. Even had a scales for last minute checking of our luggage in the lobby."

"There was a lot to do and see within walking distance and it is close to the cruise port "

"Pros: -Friendly, Welcoming and Helpful Staff; I would say the best Hotel staff I’ve ever encountered. -Hotel common areas and rooms are very clean and up to date -Hotel Amenities such as laundry and coffee bar were great -Hotel staff stored our luggage prior to check in and stored our luggage after check out and this was great so we could explore more of the city baggage free. Cons: None Our initial stay here was so great, that we decreased our time in Kyoto just to go back to the Citadines Hotel in Yokohama the following week. "