Search Hotels Near Shadowbox Live, Columbus

"It was the dirtiest hotel I have ever stayed in. The beds were nasty and horribly stained. I found this out once I looked under the sheets. The wall outlet was hanging off the wall as well as the AC cover. The fridge was missing. The bathroom wall was stained under the sink so badly it looked like water damage."

"The check in process took a long time, but checkout was very quick. The toiletries provided were not good—only shampoo and a small bar soap. The parking was also a bit irritating. Otherwise, easy stay and close to the arena which is what I needed."

"Had a good day requested a remote at night for tv as I had my kid with me and there was no remote in the room waited up on a remote for no one to ever show. Told staff in the morning at checkout that no one ever showed they offered me a free coffee might seem little but was kind of frustrating. "

"Great staff. Downtown skyline very nice"

"Clean and good food. Bar was good too."

"Don’t call room services…. They are rude and said.. I had to go down and pick it up. You think 400.00 dollars a night a person would deliver room service to your room. Horrible experience"

"Staff was very nice and accommodating . One of the elevators was out of service . A recommendation would be to add more amenities, ie. Small gift shop/ market that sells drinks, toiletries etc ."

"Everything was so great!!"

"This hotel has awful customer service. We booked this hotel for a concert that was happening in Columbus since we were not from here. When we arrived at check in time, 4pm, we were told that our room was not ready and that they would call us when it was. When we tried to check in on the status an hour later at 5pm we were told that the room would not be ready until after we would need to leave for the concert. When I called the next day about the situation the lady on the phone was extremely rude and kept questioning me about how many times I tried to check in, and told me that sometimes rooms just aren’t ready until 5 even though check in is listed at 4, as if it were my fault for the room not being ready. They never apologized or took accountability for a clear mistake on their behalf. I would not recommend this hotel for anyone who is traveling in for an event because MANY rooms were not ready until well after 5pm. Save yourself the trouble and book any other hotel in the area."